T-Mobile

Received text message stating I would lose my auto pay discount if I do not change payment method from credit card to debit card. Called for explanation. Was told new policy was implemented in response to customers who dispute credit card charges to avoid paying bills. I have had T-Mobile for years and never once missed payment, paid late, or disputed credit card charge. Why would a company make a policy penalizing most of their customers for the irresponsibility of a few customers? It would certainly be a better business practice to deal directly with the problem customers. We asked to speak with supervisor who confirmed explanation we were provided was correct. We are changing cell phone providers as we refuse to deal with a company we feel does not genuinely care about their "good" customers and who we no longer trust.

This company is CROOKED. I traded 2 paid for phones in for new phones with a promotion, 800 per phone was to be applied over the course of the 2 year contract. It was never applied. Im now paying 65 extra per month for the last year and a half, or they are going to charge me the early term fees plus whats owed on the phones... which is more that what we should have owed in the first place. They stole our phones, and now are stealing our money... do not give this company your business... never again..

I haven't even had their internet for a month and they do maintenance on the tower I'm getting WiFi from without telling me. Whatever they did now my internet won't stay connected for more then a few minutes. I run my business with this internet and after spending 5 hours of my time on the phone they sent me in circles and nobody seems to know why it won't connect. One of their staff says I need some sort of an upgrade using a term I didn't know and after 30 minutes on hold I forgot what it was. She didn't bother putting it in the notes and expected me as a customer to pass the message along to tech support - I don't even know their terms. My internet still doesn't work and I called this morning to ask to speak to a supervisor and they told me nobody was available but I'd get a call back it's been hours - no call. If you have a business don't bother it will lose you money.

I have had Tmobile as my carrier for over a decade. Due to layoffs affecting our household we needed to save money, so I cancelled cell service. Its has been 6 weeks since I cancelled and I had not yet received my refund of 28.31(which seems too little) I called today and asked when I was going to receiving my refund. I was told you only receive a refund if you request one. What?!? Thats a pretty sketchy business practice. I then asked for my refund. Tmobile Rep asked for my PIN to process my request. But I do not have a PIN, I have no idea what it is due to the fact that it would have been created over a decade ago and long lost/forgotten. I offered all sorts of personal information to help them locate my closed account. Nope... they can only access it with my PIN, because they are "protecting me from fraud". The only fraud going on here is Tmobile stealing peoples refunds.

We had 4 lines with TMobile. Service was garbage in our area so we switched to Verizon. I paid my final bill and was sent 4 letters (1 per phone) explaining I'd be responsible for the purchase price if I don't return them. I wanted to keep the phones so I was fine with that, especially since it was only $125. Now I'm sitting with a bill for $410 in front of me while I'm sitting on hold waiting on a supervisor. This hold is AFTER spending 40+ minutes talking to a rep that kept putting me on hold to speak with the supervisor that's supposedly too busy to take a call now. As you can see per my screen shot I am now past the hour mark. Apparently nobody wants to address why my $125 purchase agreement for the equipment turned into a $372 equipment payment

Wife and I where with Sprint for 16+ years then had to move over to T-Mobile or another company. We looked around and T-Mobile seemed like the best. I was told by them, verbally, then in writing that my phone could not be used with the 4-5 G system. They said I could take my wife's phone and they would give her a IPhone 13 for $200 and I would get $35 for my phone but I had to mail it in via Post Office. We'll I spent the next 2 months disputing payments and didn't mall the phone in for the$35. I'm now being charged $600 ( $20) a month because I didn't mail in my old phone. If u go to T-Mobile be ready to be lied to, mislead, told different things. They will say and do whatever they have to do to make the sell. Call customer service? So may complaints they have to call you back in 1 1/2 hours. You do business with them, you have been warned. I also advise you get some KY Gel so it doesn't hurt as much when you get screwed over

We have the Home Internet. If you can use someone else its worth it. TMobile Support is always nice an kindly reads a script to get you off the phone. This company is the worst company i've ever dealt with. Do not let them give you a Nokia Gateway Router. TMobile cannot handle Home Internet Service.

I signed up for their internet. The device came in 2 days with a $35 activation fee but it never connected to the majority of my devices. There were no instructions provided. I spent hours attempting to connect my television. After I gave up I tried contacting t-mobile to return the device. It took them at least 2 hours and several emails to send me a return label. I returned the equipment for the company to tell me the $35 sign up fee was non refundable. Of course they didn't mention that until after they had their device back and they sent an e-mail that my refund would be $0.00.
What cowards!
I tried to contact them for a refund and was put through vigorous sign in attempts asking for me to log in through their app which I had deleted weeks prior. Finally get someone who attempts to help me and offers a prepaid gift card. Total crooks!

Tried over 2 week period to transfer mobile # to new provider. Dealt with 2 managers at this office that is now closed. The last day I had everything they asked. The office manager had to make one last call to main office which he refused to do because of similar requests the previous days. Had to change Mobil #. This has caused MANY problems over many months. Worst experience of my 80 years of life. Don't do business with them

I have been a customer of Sprint for about 20 years. Now they're owned by T-Mobile. The warranty is a joke! The options for equipment repair involve putting the entire cost of a new phone on your credit card. No equipment replacement until this is done. All options involve sending your phone out for repair. What's the point of the warranty I'm paying for every month? Customer service cannot speak English and it's extremely noisy in their call center. T-Mobile takes advantage of their customers! Nearest service location 40 miles driving distance.

Purchase new phone, new line and made several attempts to return in person and phone with "cust. Care". 14 day in store purchase buyers remorse will not exclude holidays, or anything. They NEVER attempted to Help in any way on day 14, 15, 16, 17! On hold for ever, phone reps just say "our hands are tied" store says "our hands are tied". Right: but to screw over a new customer it is all hands on deck! Drop your line, ok Pay full price for the phone you do not need. A discount on a phone that you Don't need or want? Nope, all they can do is Upgrade + pay for half of the phone you do not need/want. Wow. They make you use your email to register phone so they can legally cover their asses by sending you documents not easily accessible during the sale. Only After the sale! Legally binding you yo get kicked in the you know what. Garbage service 100%

Ordered service on Monday, (Online) told me I have my product on Wednesday, Called to find out the status and they told me order was not processed yet. They charged me 15.00 for "Overnight" shipping. Might get it on Friday. Customer service must only have 1 canned response. "I understand and sorry about that" Can not or will not solve any problem(s). Spoke with "Supervisor" who dais he could fix it and let me pick up at store. Called the store I spoke with Edgar says come on in we will take care of it. He hangs up and now the "Supervisor" says he can not fix the problem and I have to wait another 2 to 3 days for the product to arrive. This was my first dealing with t-mobile, great was to start a new business relationship. THEY JUST SUCK. DON'T DO IT. Find someone else.

We tried their tower and could not get any service whatsoever. Then three years later they tried to bill us or not giving them a 30-day notice that we were changing providers. They don't care how they are robbing the elderly

Contacted customer service and it was like talking to people that had no clue as to what I was saying. The told me to logon but will not accept information I was given the mobile store in Westport had no clue what they were doing given wrong passwords and had difficult retuning devices call customer service at the beginning and she knew what she was doing and said the plan was cancelled an pay a restock fee which I did have been calling billing and have no clue. Be ware they do not tell you everything

Received final bill on 8-7-23, my check mailed to them on 8-8-23, T-mobile deposited check and funds removed from my account on 8-14-23. Another statement sent out on 8-7-23 with late payment of $1.50 added. Additional statement sent out on 8-11-23 from collection agency for amount of $50.00 without the $1.50 additional charge. Note that these statements were mailed out after receiving my payment.
Very poor record management. Would not ever deal with T-Mobile again for reasons like this.

First of all, coverage in California was not the best. But the free international data was such a big plus for me. Customer service picks up calls with little wait and resolves issues and concerns swiftly which is rare among other carriers these days. Will come back if I became unhappy with my new cheaper provider.