T-Mobile

They will drop ur calls for absolutely no reason at all they will waist your time talking to you about promotions that doesn't exist/ they will back track n lie! Never enter the convent of T-mobile ever the worst carrier service save yourself

My Tracfone broke and T-mobile has a store minutes from home. The T-mobile salesman was friendly but utterly dishonest. He never mentioned the $90 per month plan he placed me on. I agreed to $60 per month but only because this included Netflix membership but was three times what Tracfone was charging me. Once I knew the truth many days later and wanted to disconnect, additional staff including the store manager made leaving T-Mobile as difficult as possible. Based on my experience, I'd strongly urge you never patronize this disreputable company. Paul

It has been a month of service failure daily. The narrative is tower maintenance. In a month you can erect an entire cellular tower. If you have any other providers I would be certain to do your dur diligence. Whoever is in charge of providing internet and data service really should change career paths.

I recently went into the Auburn Branch very skeptical about switching Cell phone companies as I have been with my current carrier for several years. I was first met by Elijah at the counter who I found extremely pleasant and helpful in the research for my new phone. After a bit of confusion with a previous employee that dealt with my husband when we worked with his phone. I was ready to walk away but then Tammy was gracefully helpful in clearing up the confusion and helped in putting the deal together for my husband and my self on the new phone and hot spot. Thank you very much to both Tammy and Elijah for all of there help in making the switch very pleasant.

Phone carrier that has the most educated customer service reps out there. Always polite. Treats you with respect and compassion. Fixes any issue I have ever encountered over the years. Thanks T-Mobile!

They say they have my back as I wait on hold for 39 minutes and can't get through to anyone not even via instant chat which appears to be an option but never connects. I finally gave up. The store can't help me because they said we're still with Sprint, but the can sell me a new phone or upgrade my service. Quite frustrating and laughable. Thinking there's probably something out there better...

T-Mobile to soon require use of debit card only. No longer will they accept credit card starting in July 2023. This may lead to a change in carriers. I hope not. There has not been any problem in using my credit card in the last few years. Giving out back act info is also a deal breaker. What genius came up with this idea? Don't "Bud Light" your product

$55 a month is reasonable but only once every 30 days as you agreed upon when you signed up! I made may & junes payment, but was disconnected 3 days later & charged $34 to reconnect. Paid my bill late with the late fee in July but they tried charging my card an extra 27.52 7 days later. Aug 7 i received an email stating 116.71 was due & calling customer service has been such a waste of time that I hope I never have to call again! Ck out how much time I spent on a worthless call!

I've had T-Mobile for 5+ years now and I've found that while mistakes are sometimes made, (usually during ill-advised store visits) their phone based customer service is very good at making up for it. Any time I have called them with an issue they have been very quick to correct it and to give me some kind of compensation or perk to make up for the loss. While the website has had a few issues in the past with user-friendliness, they have made regular improvements over the years that help immensely. If you demand perfection constantly, not the carrier for you, but if you have a tiny bit of patience, they do come through in the long run.

I started with T-Mobile in December 2021, and up until November 2023 had no issues whatsoever.

In November 2023 I moved to Canada from the USA and switched my phone services to Telus. Both Telus and myself contacted T-Mobile to have the accounts in the USA closed.
I was given a final bill and paid that thinking everything was now done.
Imagine my surprise almost a year later to see that T-Mobile was still helping itself to my bank account for a tune of $80.00 per month, with a total of just under $1000.00 US.
I contacted T-Mobile and verified that the account was indeed closed mid-November and was told that it would take ten business days for them to respond. Three weeks later I called them as I had heard nothing and even though the evidence was there they offered to only credit me back two months. This was ridiculous and went up the ladder to a "supervisor" that told me the best they can refund my account was $320.00, and that I was LUCKY to get that! I contacted my bank to dispute this further but was stonewalled as T-Mobile assured the bank that the matter was dealt with to the best of their ability. In the end I was blamed by T-Mobile because I did not monitor my account properly.
T-Mobile provided decent service as a mobile carrier, but having their own employees verify that they stole money and are only offering a fraction of that back was beyond anything I could have imagined.
This was an expensive lesson to learn, and I urge EVERYONE to read the fine print and check your bank accounts regularly!

T-mobile does false advertising. They had a promotional offer for their home internet, that if you add a t-mobile home internet, you'd receive a 50 inch 4k Amazon TV, valued at $450. I added t-mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the tv. After over 23 hours of phone conversations with different departments of t-mobile's customer service, the t-mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the tv that I was offered or the $450 value. And t-mobile refused my request. This is false advertising and t-mobile should know better and not treat their customers this way. They should honor what they promised, either the tv or the value of the promotion.

Hello everyone, i feel very disappointed that T-Mobile start had a bad customer service. Not like before when you call 611 you can get Customer on the phone quickly or Automictic said press number 1 call you back or number 2 stay on the line. But at this moment they change their policy and let you wait on the line average 45minutes to 3 hours wait time. I very disappointed and i will stop the T-Mobile services and my family. Will change different provider. This is today date May, 7 2024. Bad Services hope this messages will come to the damn Owner.

Had the worst experience in 17 years of being a loyal customer T-Mobile customer service are the worst as soon as I pay my product off, which is very soon I'm switching to a company that T-Mobile has no affiliation with worst company I ever dealt with in my life and I only put one star up because it wouldn't let me go any further in this review without selecting a star, which is stupid and they need to change that to negative stars because that's what they deserve a negative star

I am very very displeased with this company. I was with them from the beginning, my first cellphone. Was mostly satisfied and felt brand loyality -- which was stupid because they felt no loyalty to me. Did absolutley nothing to try to retain my business, no phone upgrade, nothing. Then they charged me a $36 cancellation fee because I switched mid billing cycle. Apparently those were the terms I'd signed up for 20 years ago. I had no idea! Newer customers are not subject to the penalty - but I was punished for cancelling. They would not refund the penalty, not a lick of gratitude. THIS COMPANY DOES NOT CARE ABOUT YOU. Probably none really do - but this felt appauling to be so devalued and subject to penalty. Very sour grapes here.

DO NOT GO WITH Tmobile! Could not watch the final 4 basketball games this evening because of low to no internet speeds. All buffering, completely freezing up. Live in Myrtle Beach with closest tower in Charleston. Done everything to get best signals plus ethernet connections to the tower. Is Tmobile throttling down or too many people? Regardless will go back to Spectrum. Don't go with Tmobile until they get a stronger signals or get a closer tower, it is a waste of money if you can't watch tv. Which is the implied warranty for a specific purpose. False advertising on Tmobile's part?

Though I was with T-mobile for almost a year, I was never able to make phone calls on their network because I was in a dead zone. They sent me two cell spots which never worked either. When I finally transferred to another service provider T-mobile still billed me the full $50 for 3 days of non-service. Even worse than Verizon with it's bait and switch.

Piss poor customer service on so many levels. Overall policy and protocols is the furthest thing from convenient on a customer. And what really gets me is the recording When you're waiting on hold for hours of your day to just be transferred on top of transferred on top of calls dropped to have to call back, the recording States we are valued customers which is clearly a joke. I am literally nauseous from the difficulty in trying to Simply get a transfer PIN number so that I can go back to Metro or boost or cricket which all three of these companies are astronomically better in so many ways.

Received text message stating I would lose my auto pay discount if I do not change payment method from credit card to debit card. Called for explanation. Was told new policy was implemented in response to customers who dispute credit card charges to avoid paying bills. I have had T-Mobile for years and never once missed payment, paid late, or disputed credit card charge. Why would a company make a policy penalizing most of their customers for the irresponsibility of a few customers? It would certainly be a better business practice to deal directly with the problem customers. We asked to speak with supervisor who confirmed explanation we were provided was correct. We are changing cell phone providers as we refuse to deal with a company we feel does not genuinely care about their "good" customers and who we no longer trust.