Sarah A.

I am very very displeased with this company. I was with them from the beginning, my first cellphone. Was mostly satisfied and felt brand loyality -- which was stupid because they felt no loyalty to me. Did absolutley nothing to try to retain my business, no phone upgrade, nothing. Then they charged me a $36 cancellation fee because I switched mid billing cycle. Apparently those were the terms I'd signed up for 20 years ago. I had no idea! Newer customers are not subject to the penalty - but I was punished for cancelling. They would not refund the penalty, not a lick of gratitude. THIS COMPANY DOES NOT CARE ABOUT YOU. Probably none really do - but this felt appauling to be so devalued and subject to penalty. Very sour grapes here.