T-Mobile

Wow I don't know where to begin. Not happy at all can't receive picture messages from some people or calls... they blamed it on their carriers. Of course not their fault lol. The free phone I got for my kid locks you into a two year contract I've had to pay 300 dollars so far I've been with them for 2 weeks and my next bill will be ready in 11 days... just a joke to talk to anyone, I guess I'll have to deal with $#*!ty service for 2 years or pay them 800 dollars to get out... feels like I could have got some lube at least... -10/10

In the past three months our phone bill which hsd always been $100.00, went yo $180.00, then $188.00, new bill arrived today, $192.00. Was told Bill went up because I made international calls to Belize, ok, and I paid that bill. The past two months their operators are so incompetent they can't give me a legitimate answer as to why my bill hss doubled. Closing account today, never use this company ever.

The biggest bunch of crooks going. Seriously. Just to get my phone unlocked took 30 customer service members. To get a complaint about that finally taken seriously took a further 15 reps. The lies I have been told is quite outstanding and they appear to work on the premise that eventually you will give up. You cannot speak to the same person twice; the next along the line knows nothing about what the previous person has said or done. You are worn down by forever repeating yourself. I didn't know whether to laugh or cry. I have never known a company like it.

'Unlimited' isn't. They tamper with accounts. Yuck. Bunch of thieves. Avoid, avoid, avoid.

If you're a use to be sprint customer good luck lol. These people on both ends are just foreign idiots. Will give you the absolute run around on the phone and bounce you back and fourth between sprint and T-Mobile. You'll get no answer. All they'll say is you're the problem in a round about way. My sister and I were over charged by $1700 and they won't refund it. Happened in the middle of their merge due to no communication on their end. If I could give zero stars I would. Take your service elsewhere and put these scumbags out of business because we'll be doing the same.

I left t mobile 7 months ago, and they are still charging me $10 a month for a line I have no idea even existed! There is a credit for leaving, and said would send a check but every damn month get another invoice saying payed $10 from the credit. Customer service is non existent. I just waited on hold for 1 hour to get this once and for all figured out, but no one picked up. Waste of time and I think they are just hoping they can get away with screwing people over. You can't do anything about it cause no one there cares. The stores have no idea how to help. Just call that number they say. I HATE T MOBILE!

We had T-Mobile for years. Never got good service. They don't care about their customers. Now we sent back the service booster boxes and they "didn't receive them". How do I know they're not lying? They're charging me $600 and I will not pay that due to them possibly lying to get money. They just turned off some of my family's phones who are still with Verizon today. We thankfully switched to Verizon a few months back. This company is so shady. Go to Verizon!

Loyalty to a company doesn't mean anything anymore. We have been T-mobile customers for 22 years and recently made a change that triggered a $600 charge for boosters from 10 and 14 years ago. After 4 calls and escalation, I was told pay the fee or your account will be suspended. They also said we are more than happy to cancel our services as well. Wow, is all I can say. We will be escalating this to T-mobile wireless via snail mail since that is the only way to file a dispute…are we in 2023 or 1950? Anyway I am sad that we will no longer be supporting, referring or using T-mobile in our future.

T mobile is the worst company. Sales and customer service is deceiving and lying at this company. They use bate and switch technique. My bill is five times bigger than what I agreed to pay originally. I've been on the phone with them so many times, sitting for several hours, they say they will fix their mistake and nothing gets done.
Each call takes many hours and seems to have a little to no progress or impact, for five lines it's supposed to be $200 a month and we were charged $1150 in one month ( 5 separate charges)alone and they have no idea why this madness continues with no end!

I've had T-Mobile for 5+ years now and I've found that while mistakes are sometimes made, (usually during ill-advised store visits) their phone based customer service is very good at making up for it. Any time I have called them with an issue they have been very quick to correct it and to give me some kind of compensation or perk to make up for the loss. While the website has had a few issues in the past with user-friendliness, they have made regular improvements over the years that help immensely. If you demand perfection constantly, not the carrier for you, but if you have a tiny bit of patience, they do come through in the long run.

... And they're friendly, helpful, and knowledgeable.
I've had T-mobile phone service for over 5 years, but for a brief and horrible period when I was seduced by another carrier. Now I'm back with T-Mobile, and paying less.
So it occurred to me to turn to T-Mobile for my internet needs. Now I'll be saving $25 - $40+/month (my current carrier charges whatever they think they can get away with).
I just got my new equipment. No cables to snap in a storm. Just plug it in, scan the code. The instructions are very clear, even to an old fart like myself.
AND I get Paramount Plus for free for a year!
I win! T-Mobile rocks!

I migrated over from Sprint to T-Mobile over 7 months ago (Dec 2021). Promised the same rate as I had with Sprint and free phones for the migration. After 20 different call ins and in person meetings with local T-Mobile store manager, they are have been charging me for equipment charges ever month. My bill is $65 a month more for 3 phones. Although everybody I talked to agrees it should be fixed, no one is authorized to fix it. Unbelievable!
Kent Powell

Had their service for 4 months. Wasted over $1000 in paying the bill that was promised at $160 then up to $190 and topped at $225 a month. As a fireman we need phones at times and they left me with NO service not even roaming in several areas. One spot I drove 20 min without any service. But like a fool I listened to their crap and kept them then I said I'm done with them and returned everything in the mail and got a good local service Thumb Cellar! Best choice ever and here I am 4 months and several hours later with over seas useless call center and providing my banking info for a refund cause paper checks don't exist for them and not gotten my $228. Lots of promises and same BS. People stay away! Do t do it. Buy a prepaid!

Representative hung up on me after telling me the exact opposite of what the former rep told me last week.

Poor note-taking. Caught rep talking in circles. When I repeated her words back, the story changed.

My TMobile bills are always more expensive than what they quote me.

Last week they said I had to pay a past due balance and then I was guaranteed unlimited wifi for $35/mo. Now, 5 days later, they say I am not able to get wifi.

Just know it was the fifth call I made to them and no luck, every time they say I will take care of it, but nobody cares at all. We been told if you transfer from sprint to t mobile before the year end every phone will be free except one that you get $10 charge, and your bill should be $140 first month was like that, but from next month start charging $95 more per month. I wish I never trusted them. Really a crooked business.

Horrible experience. Big rip-off. They say one thing at the store, and then my bill ends up being a lot higher than what I was paying at AT&T. Going back to AT&T today. Don't fall for the scams that they promote.

T mobile is trash their customer service reps don't speak English nor do they listen to customers they constantly hang up on people the phone service itself is horrible constant dropped calls texts don't go through my phone always says it's not registered to a network all in all if I could give zero or half a star to this trash company I would. I left tmobile years ago because of this crap went to sprint and was forced back to tmobile

Worse company or whatever you want to call them! 1 1/2 years after complaining they finally offered me a booster for my home. GUESS WHAT? Still have problems! CSR has lied to me twice! Outsourced to the Philippines and can't understand them most of the time!

6 calls in to customer service to try to retain my old number. Each time they promise a dedicated team of experts. Each time its an hour plus wait. So you press 1 for a call back. Not once has anyone called back. At this point, I wish I just stayed with Verizon because this company is horrible!

They only reach out to you to sell you their plans and services. No transparency what is annotated on your account on a call. They promise to call you back which never happened. A lot of promises on promotion and discounts but all is a trick to get your money. Service is not that bad and same as you get at Verizon or AT&T. Very careless customer service. You will be spending talking to same thing a whole day, they will transfer you from one after another until you get tired. Don't ever commit to a long term plan...full of BS...you will never pay same price every month...they mess something on you bill and waste your time to fix it will the same mistake the very next month of your bill. A lot has happened on my 2 year stay with T mobile