T-Mobile

Customer service suck since T-Mobile took over it not the same warm and caring people! These folks are like robots on repeat! Always non American and I can barely understand what they are saying through thick accents! Then there is the attitude of having a sense of control it becomes foreigners vs. Americans on my own turf! Some have that I can care less attitude and some have too much authorization if you ask me! Don't ask for a lead person they will tell you they can't get one right there and say I can help you after you asked for a lead person several times!. By that time I'm ready to forget it and just start looking for another service after it happens several times. After all we are stressed out enough as is!

I sure do miss my sprint. It may have cost a little more but they were knowledgeable. Customer service was always so kind and answered the issue we called in for. Now there is a ten dollar service charge, amd they expect US, the customer, to file claims and know how to deal with their tech stuff.
For 3 days I have been switched between the assurance and t-mobile for no one to know what for or why they sent me to them. It's just a circus.
I left t-mobile YEARS ago for this, guess now after 10 years I gotta leave sprint too

Paid $178 for 19 months receiving a $60 credit each month. Now no credit being issued so bill is $239. Only have to pay higher rate until May. Hopefully this will straighten out. The service is very good in my area and the equipment is great. Billing -- not so good.

Check your bills. They lie a lot. Each time you call always something different. I got a free phone looked at my bill and getting charged. Called and told it will be reflected on my next bill. Next month same crap. Been with them for years and this is how they treat their customers

I have been a loyal customer for 13 years, but this is it! T-Mobile does not appreciate loyal customers. I'm done. We'll be looking for a new carrier I'm sure that won't upset T-Mobile. There will be no recommendations from me.

I left Team Mobile years ago because the service was unbelievably rotten. I went to Sprint. Very good service and not any problems. How it should be when paying big bucks for phones and service. Then the nightmare happened. Bought out be Team Cr¥p!. Since day one when they destroyed Sprint it keeps getting worse. Drop calls, slow internet, deal with call people in Foreign Countries. Well today they came out in full force. Text not going threw. Drop calls. Internet not working. I call the store near me and they are lost. Call Team Mobile what a joke!. So now I'm in limbo. Lost work because of this Company. Bull$hit excuses from employees. I'm done. They actually found a way to kill a good company. Take my advice and run from this company. You do not need the headaches and aggravation.

They're a bunch of thieves. Half of the operators can't understand anything for whatever reason. I've been hung up on 3 times and then they proceeded to tell me it was by accident. They charged my card while I had no money in there and put an overdraft fee on it and when I called for a refund they said it was non refundable. Mind you my phone has been broken for 3 months so I haven't used it and they can see that there hasn't been any use. T mobile is not a company to stay with. I'd honestly switch to any other company.

I really hope I can give them negative reviews. Their system error messed up my bill, and they insist charging you the extra fees was valid. Plus, their customer services will never admit what the other representative just said or promised. They will put a notice under your account, and form a team to cheat and play with you instead of solving the issue.

I call because they T-MOBILE sent me a bill stating I never returned they merchandise.Returned it on the /4/3/2023 have proof the rude representative did not have common sense to take the time to look it up. I advised anyone keep your receipt please. With his broken English employee they careless if we get credit. It's all about them making money. All I'm going to pay is my portion of my bill that's it that's all. His RUDE broken English need to go back in orientation until he learns to be more polite with customers.Mrs.LaWana K White

Ever since Sprint merged with T Mobile, our service is absolutely horrible every where we go. Multiple drop calls every day. You call them and they use it as a sales pitch to try and sell you a signal booster. I do not recommend them.

Had these jockers for over 2 years.
Hardly anything good to say about them.
The most unreliable coverage, their customer service reps are utterly clueless.
They will sign you up to plans T mobile doesn't have.
When they throttle you back ( aka prioritization) they will literally cut you off from dara/ internet.
Their " unlimited plans" are just a lie, T mobile doesn't have " unlimited data plans" - none!
Their app is as useless as they are, you can't connect to get your account information.
" service unavailable " is more than a common error message you'll get trying...
Their reps ( overseas of course) care only about the reviews they are asking you to write at the end of every single phone conversation with them.
In short, just a bunch of lying scammers disguised as a reputable business.

We left Verizon because they didn't offer current customers an unlimited data plan. T-Mobile offers that plan and the extra bonus of not having to sign a contract. Right. But what's the point of unlimited data and no contract if your services are extremely limited? I also connected my iPad to their mobile services and have found it to be exactly like my cell service. Very poor. Great as long as I don't travel more than 5 miles out of my city. Unless they increase their coverage areas we are going back to Verizon.

All promised promotions were quickly forgotten after I switched from Verizon to T-Mobile.
I sent them an iPhone for a trade-in and they lost it. The tracking shows they received it, but they said they failed to log in properly on their end and nothing can be done about that. It's just unbelievable.

I decided to take advantage of a promotion that was offered to me through my Capital One shopping app. It was a 150 dollar virtual Master Card if I switched to T-Mobile internet. I did so before the promotion expired, then tried to claim my reward. The service rep told me that the promotion had expired in November of last year, which was not true. I even sent a screen shot showing the offer, but they are refusing to honor it. Aside from the promotion issue, it has been one long hassle, with a reduced fee offered to me as a senior citizen, but then being billed a higher amount, and in advance as well although I have only had their internet for two days. I am really disappointed with the whole thing and am considering canceling and keeping my current provider.

My mother had a pre-paid account with T-Mobile. She passed away in April of 2022. She still had a balance of $80.36 left on her phone. On February 21,2023, I received two emails stating that her service was cancelled, and her primary number was cancelled. When I called to ask about getting her $80.36 refunded, they informed me that the account of the prepaid money is only good for one year and it expired in November of 2022, so no refunds are available. I did not receive any notifications informing me that her monies would be expiring. T-Mobile told me that they do not send those notifications out. That is unacceptable!

In the last month, we have been charged over $200 for telephone calls we were assured would be free. They made a major concession and charged us "only" $180. I attempted to purchase a new phone from them yesterday and was informed today that the order did not go through and I have to start all over again. Now the price has miraculously increased by 10%.

I recently switched and trying to cancel was awful. They purposely make it difficult ended up charging me $430.00 then turned around and refunded it on a gift card type deal. Sorry but that is a lot of money not to return back to someone. I now have a debt on other card from paying it and the card they gave me can only be spent at grocery or gas cannot get cash back. Now after 3 months they send me another bill for $30 I mean just freaking crazy and really wrong way to treat a long time customer. I would not recommend and I don't normally give reviews but to give someone a hardship when they didn't owe the money is wrong.

Coverage is not great. Bought insurance for my devices. One broke so I got a claim approved. A couple months later they suddenly charged my account an outrageous fee for not returning the broken device. They never informed me they wanted it back until long after I threw it out. They will not resolve it so I'm discontinuing my service.

I was a Sprint customer for years. It wasn't perfect, but nothing crazy. Once Tmobile came in, it was hell from day 1. Customer service was impossible to reach, and when you could they would just straight up lie to you to get rid of you. They all have fake names and answer questions like bots. It took 2 weeks to activate a new phone because they'd tell me, "just wait 24 hours" over and over.
I tried to be patient, hoping it was just a rough adjustment period. That was years ago. I am finally switching to a new carrier, and they refuse to unlock my (fully paid off) phone.
I was just hung up on after sitting on hold for 25 minutes, because the chat told me (you'll never guess) I need to wait 24 hours for my phone to magically fix itself.

If you have any self respect, you'd be better off tying two tin cans together than subjecting yourself to this cesspool if a company.