Cassandra M.

I decided to take advantage of a promotion that was offered to me through my Capital One shopping app. It was a 150 dollar virtual Master Card if I switched to T-Mobile internet. I did so before the promotion expired, then tried to claim my reward. The service rep told me that the promotion had expired in November of last year, which was not true. I even sent a screen shot showing the offer, but they are refusing to honor it. Aside from the promotion issue, it has been one long hassle, with a reduced fee offered to me as a senior citizen, but then being billed a higher amount, and in advance as well although I have only had their internet for two days. I am really disappointed with the whole thing and am considering canceling and keeping my current provider.

We recently had to cancel a flight and car rental that we had arranged through Expedia. The reason was that I had an unexpected surgery with flight restrictions. We thought that since the reservations had been made over a month in advance, that there shouldn't be a problem getting a refund. We had to wrangle with multiple agents with Expedia, all of them outsourced and hard to understand. We managed to get a refund on the car rental, but the higher priced amount, (over one thousand dollars) they flat out refused to give back. We explained that an unexpected surgery was the reason, but they didn't care. I will never again use Expedia for travel plans, and will warn all my friends to do the same.

I purchased a jar of Evening Primrose capsules at the advice of my health care practitioner. When I opened them, they smelled rancid. I used the contact service on the Topco Associates Website, explaining the issue. I included all relevant information off the jar of the capsules and explained that I didn't have a receipt, but hoped that the could still issue me refund. As of one month ago, I still haven't received a reply. I must say I am not impressed with this non existent customer service.

I heard about these I Bonds, and about the awesome interest rates, so I decided to give it a whirl. I created an account and arranged for monthly withdrawals of 25.00 dollars. I figured that I would see how it worked out; and if it was a positive experience, I would plan to increase the investment amounts. I started worrying when the first payment was not withdrawn on the date specified, from the bank account I had designated,. Then the nightmare started. I used their contact form and asked why the funds hadn't been withdrawn yet, and asked when they planned on doing so. I received a reply via email that they were receiving lots of emails (no kidding!) and that the only way they could address my issue was for me to send them an email after signing into my account. Fine. Except that after logging in, there was no place to send an email from, logged in or otherwise, except in the "Contact Us" section. So I called. The automated voice informed me that they were receiving more calls than usual (ya think?) and that I would have a two hour hold time. It continuously encouraged me to log in because the website had been updated. Uh, just when did that happen? The last time I looked, that website was in serious need of a face lift. The archaic log in page was seriously frustrating to use. So I decided to log in to check on something else. That was when my credentials suddenly were no good. No matter how many times I entered the exact same login information I was told it was wrong. Finally I was locked out of my account.

I decided to call back and endure the two hour wait. When I finally got through, the woman I spoke with really had no idea why my payments had not begun. Here I was, all excited to take advantage of the awesome rates offered, only to be locked out. She unlocked my account and then suggested that the problem might be with my bank. She advised me to call my bank to see what was up. As we spoke, I attempted to log in again. And was locked out a second time. I told her and she sent a code for the second time. I tried logging in with it. At this point she informed me that we would be cut off soon, because it was closing time. I begged her to hang on so that I could log in. The most she could do was preemptively send out one more unlock code before hanging up. I used it and still could not log in. Then came the dreaded message. You have tried too many log in attempts. You are locked out. Yea! I will stay locked out.

If you decide to use this website, be prepared to become very, very frustrated. Until you want to pull your hair out by the roots. How is it possible in this modern age, that such an archaic website is even up and running? And how is it possible that the customer service is this abysmal? They want you to buy bonds, but they don't want you to find it easy to contact them after you have given them access to your bank? You can set up an account, but God help you if you actually need help with it. I am going back to an old fashioned savings account.

I found the sales representatives very knowledgeable and helpful, from start to finish for my purchasing experience.