TreasuryDirect

It's not only that it's complicated to manage even the most minute aspects of bonds but it's that you cannot…I repeat CANNOT get an ounce of help from anyone. You cannot get through to a human and they don't care. Transferring bonds is literally impossible unless you have a relative or friend who falls under the "recognized" notaries who can sign off and seal all 20 pages of complex documents to get the process going. Then there is a 4-8 month wait for any kind of transaction, I've read stories from people who were transferring bonds who had to wait a year.
As if this nation hasn't sunken far enough even the most basc transactions are next to impossible through our own government treasury using our own money.

I recently made the decision to redeem some I series bonds that I purchased last year. But more than a week has passed, and I still haven't gotten the money. When I emailed TorrēciT, they responded to me,. I'm worried that I might have lost my money but TorrēciT help me get all my fund back with all the interest...other people's evaluations. Because of their poor customer support, I advise staying away from All thanks to TorrēciT for helping me out.

I am Personal Rep for my aunt who passed this past February. While still alive, I had her move her savings bonds into Treasury Direct, thinking it would be easier to address payout after she died. In May, when I submitted the paperwork, the wait time was estimated at 4 months. I waited and called in September and was told the wait time had increased to 'expect it to take 12 months' due to high processing activity.
Wow. Don't die holding savings bonds. If the wait time is as advertised, this estate will have extra expenses for tax and estate filing due to the delay.
If NASA has to rely on Elon to bring back its own astronauts, perhaps TreasuryDirect can turn to him as well to introduce some technology and some AI into the process to aid the overburdened staff.

I bought some I series bonds last year and recently decided to redeem them after one year. However, it has been over a week, and I haven't received the money yet. I reached out to TreasuryDirect through email, but they replied saying I should call them instead. After reading reviews from other users, I'm concerned that I may have lost my money or that it will take a lot of effort and time to receive my payment. I recommend avoiding TreasuryDirect due to their lack of customer service. Instead, consider investing in an S&P 500 index fund, where you can expect better returns and have legal recourse and a reputable business to address any customer service issues.

A U S Treasury investment site that is secure & confusing.
No statements, no paper, all online, & no fun.
Even Savings Bonds are now virtual.
God help you if they freeze your accounts, cuz you will need a Medallion Stamp from your bank to get your money back in a few months.

This is a site that might be appropriate for the last century.
Simple tasks are very complicated, and the new security procedures are outlandish: the original security questions you may have answered years ago - if you don't remember one of them, you are going to get locked out.
You will get repeatedly asked the same security questions in the same session over and over and over.
Is this a joke?

There is huge risk of losing access to your account which effectively means you can't do anything with any of your holdings.
The worst customer service ever.

I purchased a 10,000 ibond 11 months ago, which I verified with my bank. The money was withdrawn by Treasury. Planning to redeem in a month I checked the account only to discover there was no record of the Ibond purchase. I called customer service, but no luck connecting. I e-mailed an inquiry and received an automatic reply saying that only emails pertaining to pending cases will be read. The others, will not be read. They mention the telephone customer service hours, but also say that call volumes are unusually heavy during those times. Meaning short of staying on the phone for hors on end there is no possibility of getting through without a legal challenge, which is expensive.

Worst website for a financial product that I have ever tried to use. Make several requests for the one time password. When you finally get it the site states that it is wrong (which it wasn't) and locks the account. Done with this. Withdrawing all of my money. The web designers are idiots.

Do NOT open an account with Treasury Direct. I attempted to change the bank account linked to my treasury direct account and now my account is locked. I had to submit a form notorized by my bank. Now Im being told it will take 6 months to make any changes. They are now basically holding the money from my t bills that have matured and not giving me any interest on them for 6 months. The customer service is horrendous and the website is flawed. Instead buy your t-bills in the secondary market because you are basically getting the same return.

Was trying to get information on T-Bills. Entered treasurydirect.gov into the search bar and clicked the link. Keep getting the following message "This site can't be reached. treasurydirect.gov took too long to respond." WTF! And I'm not paying a broker for my piddly little investment.

They really tout how converting your paper bonds to digital is easier to manage. IT IS NOT! Do not use Treasury Direct! I log in to my account one day and can view my bonds, transfer, sell but the next time I log in, they are gone. Who knows where they went! The site is a maze of hidden or ridiculously small clickable words, and navigation is confusing. Treasury Direct could be described as a scam. They have a thorough FAQ page which is deceiving for anyone looking to create acct.

For over 20 years the site remains the same. Account access stinks, weird accounting proceedures, always formating errors on the Dashboard & PDF file printing,,, plus Bureau of the Fiscal Service hoops to navigate thru. Good News is this is a excellent safe place to save money for your Senior retirement years & I have never lost a dime. I-Bond & T-Bill one-stop shopping on a goofy platform developed last century.

It just is the worst design I have ever seen and too many times it after I click on a tab when I'm in it locks me out and I have to call a number to unlock my access. I would give a 1/2 a Star r No star if I could.
I did 42 years Federal Services and this is nearly the worst I have seen on a Federal site H/R or financial services.

Awful!

If you get locked out of your account and have to verify your account that takes 6 months. I wouldn't invest anything in this. Its a terrible way to invest your money because you cant get it if you need it. I couldn't image how hard it is for the elderly that don't have any help. Shame on the government for this..

I've paid taxes to the US Treasury for 60+ years. I tried creating an account and they claim they have no record of me. They want me to go to bank to get a form certified then snail mail it back to them. There is no immediate internet or phone Customer Service. They reply "we're too busy to answer any questions". It would be interesting to know what they're busy doing. Maybe they should try doing their jobs. A total and complete waste of time, but typical of a gov't service - no accountability from bottom to top.

I call their customer service because I can't log in (not because I entered my password/security questions wrong -- no their $#*! just doesn't work period). I listen to a condescending answering machine and hold for 30 minutes while at work, only for an impatient representative hang up on me after 5 minutes. Like $#*! me right, it's okay that I waited 30 minutes for their $#*! system while at work but if I can't produce the required info in 10 seconds I get hung up on.

Also in their infinite wisdom they're only available 8AM-5PM Eastern time on workdays, cause $#*! the rest of the country right? People in the west coast clearly don't have jobs / don't pay taxes so they don't deserve customer service and must be ready to call at 5AM-2PM.

Total disgrace of an institution funded by taxpayer dollars.

This explans why you should hire based on qualifications and not off skin tone. Another failure from the US and they keep adding up. The SLA's or ETA's are a disgrace. But coming from a country that hasnt won a war since WWII that explains it.Maybe hire some of those illegals to help you out! ID10T

Reading the reviews here and lamenting about my own experience, I cant help but think, Why Bother! Support is non existent. To think I should invest thousands of dollars in bonds over time then when I need them what will happen? How can we really believe that our money is safe? Hard to believe this is how Treasury Direct operates. Look for Investments elsewhere!