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Review of TreasuryDirect

TreasuryDirect reviews

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16 reviews
401 14th Street Southwest
Washington, DC 20239, US
Tel: +1 202-504-3500

16 Reviews From Our Community

Service
1
Value
1
Shipping
1
Returns
1
Quality
1

All Reviews

helenb74
Helen B.
1 review
0 helpful votes
6/2/16
Treasury Direct helped us with our retirement planning. We really didn't know where to start and it pointed us in the right direction. It was a huge help.
chrisz19
Chris Z.
18 reviews
0 helpful votes
3/7/16
The "How to" demo videos on TreasuryDirect were incredibly helpful when my wife and I were buying savings bonds for our children. They even have a step-by-step tip sheet to help you along the way. It was very easy to do with their help.
andrewd77
Andrew D.
10 reviews
0 helpful votes
2/18/16
Buying treasury and savings bonds was made easy with Treasury Direct. The site walks you through the process and explains everything is detail. It couldn't have been easier doing it on my own with Treasury Direct.
dorothyn12
Dorothy N.
2 reviews
0 helpful votes
12/16/15
Treasury Direct Kids helped me explain to my middle schooler all about treasury securities and savings bonds. He was interested in the process after receiving a savings bond from his Grandmother for his birthday. The site made it clear and easy for him to understand when I just didn't know where to start!
gayles8
1 review
9 helpful votes
10/15/15
If I could give Treasurydirect.gov MINUS stars, I would! After my husband died, I needed to cash his bonds in and have them direct deposited in my checking account. So, when I couldn't get to his "temporary password" because his e-mail account was closed due to inactivity, I e-mailed TD and explained the situation. They responded by putting a hard lock on his account and telling me I needed to fill out forms, and send letters of appointment. So, these "letters of appointment" had to be done by my attorney, of course forcing me to put out even MORE money. So I send the letters of appointment, death certificate, and even the judges letter granting me title to my late husbands savings bond account. And I send all of this certified mail, so I can get the receipt that the package was delivered and signed for. SO (trying to make a long story short) a MONTH later I get the signed receipt back - find out that the address they gave me to send the package to was WRONG. They told me to send it to a West Va. address, and it actually ended up going to a Minneapolis address. So two weeks later (a total of 6 weeks since info was mailed) I once again e-mailed to ask about the status. They send me an e-mail back telling me the current processing time was 10 WEEKS! I e-mailed them back, telling them this was unacceptable, that I am a widow and need access to this money. They e-mail me back, simply apologizing but offering no solution. THREE MORE weeks pass, and I e-mail them again. FINALLY, I received the money in my account the middle of October - almost 2 and a half months after I mailed the info.

Worst customer service I have ever experienced. I will NEVER buy savings bonds again. You should be able to get to your money when you need it. Treating customers (especially widows) like this does not instill confidence in the way our money is taken care of.

Tip for consumers: STAY AWAY!!

Service
Value
Shipping
Returns
Quality
stanislasr3
5 reviews
10 helpful votes
5/3/13
If you want to buy treasury bonds, bills, notes, etc. directly from the US Government, this is the place to do it. The fees are the lowest and you can trust them as much as you can trust any thing I suppose. The bad news is, as of May 3, 2013 you essentially are paying the government to borrow your money since most (all?) real yields are currently negative and if interest rates rise as they one day will, all us bond holders will probably lose even more money. That said, what other assets look more attractive these days? I wish I knew...
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