TreasuryDirectReviews 152

They'll lock you out of minors accounts and expect notarized forms, which they reject to get back in. When you do get back in, your kids bonds will either be gone or if you are lucky transferred. If you want to get or transfer your money, they'll need more paper notarized forms. Don't bother with BONDS anymore, you can't trust that they exist - they aren't yours. This site should be considered a SCAM - get out while you can!

It's not only that it's complicated to manage even the most minute aspects of bonds but it's that you cannot…I repeat CANNOT get an ounce of help from anyone. You cannot get through to a human and they don't care. Transferring bonds is literally impossible unless you have a relative or friend who falls under the "recognized" notaries who can sign off and seal all 20 pages of complex documents to get the process going. Then there is a 4-8 month wait for any kind of transaction, I've read stories from people who were transferring bonds who had to wait a year.
As if this nation hasn't sunken far enough even the most basc transactions are next to impossible through our own government treasury using our own money.

I am Personal Rep for my aunt who passed this past February. While still alive, I had her move her savings bonds into Treasury Direct, thinking it would be easier to address payout after she died. In May, when I submitted the paperwork, the wait time was estimated at 4 months. I waited and called in September and was told the wait time had increased to 'expect it to take 12 months' due to high processing activity.
Wow. Don't die holding savings bonds. If the wait time is as advertised, this estate will have extra expenses for tax and estate filing due to the delay.
If NASA has to rely on Elon to bring back its own astronauts, perhaps TreasuryDirect can turn to him as well to introduce some technology and some AI into the process to aid the overburdened staff.

A U S Treasury investment site that is secure & confusing.
No statements, no paper, all online, & no fun.
Even Savings Bonds are now virtual.
God help you if they freeze your accounts, cuz you will need a Medallion Stamp from your bank to get your money back in a few months.

This explans why you should hire based on qualifications and not off skin tone. Another failure from the US and they keep adding up. The SLA's or ETA's are a disgrace. But coming from a country that hasnt won a war since WWII that explains it.Maybe hire some of those illegals to help you out! ID10T

They really tout how converting your paper bonds to digital is easier to manage. IT IS NOT! Do not use Treasury Direct! I log in to my account one day and can view my bonds, transfer, sell but the next time I log in, they are gone. Who knows where they went! The site is a maze of hidden or ridiculously small clickable words, and navigation is confusing. Treasury Direct could be described as a scam. They have a thorough FAQ page which is deceiving for anyone looking to create acct.

Worst website for a financial product that I have ever tried to use. Make several requests for the one time password. When you finally get it the site states that it is wrong (which it wasn't) and locks the account. Done with this. Withdrawing all of my money. The web designers are idiots.

It just is the worst design I have ever seen and too many times it after I click on a tab when I'm in it locks me out and I have to call a number to unlock my access. I would give a 1/2 a Star r No star if I could.
I did 42 years Federal Services and this is nearly the worst I have seen on a Federal site H/R or financial services.

Awful!

Was trying to get information on T-Bills. Entered treasurydirect.gov into the search bar and clicked the link. Keep getting the following message "This site can't be reached. treasurydirect.gov took too long to respond." WTF! And I'm not paying a broker for my piddly little investment.

I call their customer service because I can't log in (not because I entered my password/security questions wrong -- no their $#*! just doesn't work period). I listen to a condescending answering machine and hold for 30 minutes while at work, only for an impatient representative hang up on me after 5 minutes. Like $#*! me right, it's okay that I waited 30 minutes for their $#*! system while at work but if I can't produce the required info in 10 seconds I get hung up on.

Also in their infinite wisdom they're only available 8AM-5PM Eastern time on workdays, cause $#*! the rest of the country right? People in the west coast clearly don't have jobs / don't pay taxes so they don't deserve customer service and must be ready to call at 5AM-2PM.

Total disgrace of an institution funded by taxpayer dollars.

Do NOT open an account with Treasury Direct. I attempted to change the bank account linked to my treasury direct account and now my account is locked. I had to submit a form notorized by my bank. Now Im being told it will take 6 months to make any changes. They are now basically holding the money from my t bills that have matured and not giving me any interest on them for 6 months. The customer service is horrendous and the website is flawed. Instead buy your t-bills in the secondary market because you are basically getting the same return.

This is a site that might be appropriate for the last century.
Simple tasks are very complicated, and the new security procedures are outlandish: the original security questions you may have answered years ago - if you don't remember one of them, you are going to get locked out.
You will get repeatedly asked the same security questions in the same session over and over and over.
Is this a joke?

There is huge risk of losing access to your account which effectively means you can't do anything with any of your holdings.
The worst customer service ever.

If you get locked out of your account and have to verify your account that takes 6 months. I wouldn't invest anything in this. Its a terrible way to invest your money because you cant get it if you need it. I couldn't image how hard it is for the elderly that don't have any help. Shame on the government for this..

I set up an account with Treasury Direct for my elderly mother's living trust at the start of 2023. I am her son and I am the successor trustee on the account. I bought short-term (4 - 8 weeks) Treasury securities in the account. I paid for the Treasury securities with money from my mother's bank account. When the securities matured I transferred the money back into her bank account. In May Treasury Direct said there was a problem and the funds were frozen. When I called they said they really couldn't speak to me. I sent them a copy of my mother's living trust document and her bank account. I suspect the names on the account don't match precisely. I still haven't heard from Treasury Direct and the funds are still frozen even though it's been over 60 days. In the real world delays like this don't exist. When you send the necessary documents to a company they make the necessary changes in a timely manner to correct the problem. The government has frozen hundreds of thousands of dollars in my mother's account and it takes them months to review documents and make simple corrections. It should be illegal for government agencies to demonstrate this degree of careless indifference.

Kyle B.

For over 20 years the site remains the same. Account access stinks, weird accounting proceedures, always formating errors on the Dashboard & PDF file printing,,, plus Bureau of the Fiscal Service hoops to navigate thru. Good News is this is a excellent safe place to save money for your Senior retirement years & I have never lost a dime. I-Bond & T-Bill one-stop shopping on a goofy platform developed last century.

20 plus weeks to convert paper bonds to electronic. 7 plus weeks to cash a paper bond. The US Government has your money and will not give it back in a timely manner. This is really poor.

I bought some I series bonds last year and recently decided to redeem them after one year. However, it has been over a week, and I haven't received the money yet. I reached out to TreasuryDirect through email, but they replied saying I should call them instead. After reading reviews from other users, I'm concerned that I may have lost my money or that it will take a lot of effort and time to receive my payment. I recommend avoiding TreasuryDirect due to their lack of customer service. Instead, consider investing in an S&P 500 index fund, where you can expect better returns and have legal recourse and a reputable business to address any customer service issues.

Total waste of time with this site, no help and complicated site, would not recommend to anyone. If a mistake happens again no help.