TreasuryDirect

This must be the worst gov dept of them all! I had MUCH BETTER luck with the IRS. That's what you get when you have government running the show, totally despicable IMO!

I attempted to use Treasury Direct to purchase iBonds. I was swiftly locked out of my account after answering my security questions (They're case sensitive). Sadly, all the bad reviews are true. You may have a chance of using the website without a hitch, but they'll snag you eventually.

They gave me a number to call that's open 8 am - 5 pm eastern time to unlock my account. I called at 3pm, and they did not answer the phone. The next day, I called at 11pm eastern and the wait time was 1:30 hours, then 1:45 hours, then 2 hours. Somehow, the wait time increases...

I had a feeling the automated voice was lying and no one was answering the phone. The next day, I called at 7:59am eastern time, it said it's not normal business hours and the call ended. I then called at 8:00am eastern time, immediately it said the wait time was 2 hours. It continued to say the wait time was 2 hours for the next 2 hours! For me, this confirmed that no one answers the phone and the system is setup to lie.

After this experience, I've decided I will NOT buy or cash any bonds through the Treasury Direct website. I'm going only to purchase iBonds through my tax return and cash them at BOA. They definitely cannot be trusted, it's sad and disappointing because it would of been really convenient.

Good luck and keep your money safe.
Safe from Treasury Direct.

Insane wait. Impossible to reach if locked out. No matter what time you call you get a 2 hr wait time Anyone get thru and if so how?

I sent email and got an email response. Unfortunately the two links they sent are both dead! Back to the phone and the 4 hour wait.

That level of incompetence says it all. Beyond wonky and utterly user unfriendly. But as a government entity, why should we expect anything better?

I communicate with them mostly by email. It is simple to create an online account and review your investment whenever you like.

I can't believe I invested with these CLOWNS! You CANNOT talk to ANYONE you must listen to recordings AD NAUSEAUM! "customer service" is a JOKE with these I D I O T S!

If I could give Treasurydirect.gov MINUS stars, I would! After my husband died, I needed to cash his bonds in and have them direct deposited in my checking account. So, when I couldn't get to his "temporary password" because his e-mail account was closed due to inactivity, I e-mailed TD and explained the situation. They responded by putting a hard lock on his account and telling me I needed to fill out forms, and send letters of appointment. So, these "letters of appointment" had to be done by my attorney, of course forcing me to put out even MORE money. So I send the letters of appointment, death certificate, and even the judges letter granting me title to my late husbands savings bond account. And I send all of this certified mail, so I can get the receipt that the package was delivered and signed for. SO (trying to make a long story short) a MONTH later I get the signed receipt back - find out that the address they gave me to send the package to was WRONG. They told me to send it to a West Va. Address, and it actually ended up going to a Minneapolis address. So two weeks later (a total of 6 weeks since info was mailed) I once again e-mailed to ask about the status. They send me an e-mail back telling me the current processing time was 10 WEEKS! I e-mailed them back, telling them this was unacceptable, that I am a widow and need access to this money. They e-mail me back, simply apologizing but offering no solution. THREE MORE weeks pass, and I e-mail them again. FINALLY, I received the money in my account the middle of October - almost 2 and a half months after I mailed the info.

Worst customer service I have ever experienced. I will NEVER buy savings bonds again. You should be able to get to your money when you need it. Treating customers (especially widows) like this does not instill confidence in the way our money is taken care of.

3 hrs +40 mins and counting. For account getting locked. Nobody is picking up the call
God help me