T-Mobile

Trying to get info and update plan of my significant other. They refused to talk to me. Just trying to find out if our iPad can provide a Personal Hotspot i we changed to their service. Easy question. No results! Shopping for new provider.

T-mobile/Sprint is horrible customer service! They keep you on hold for 50 minutes or more! They put equipment on your bill that is not activated/ you didn't approve of. It's always hard to get someone on the phone. I will be leaving this company. Sprint was better. I'll be going to Verizon

The company is very shady and manipulates the customer into signing up for contracts using strategic manipulation. Working for Carl the account executive was the worst he would trick and manipulate older people and veterans to sign up for things he even knows isn't something they wanted or asked for. The worst part was the sexual abuse he do to the men their. I'm a female employee and I've seen the video of how he would follow male employees to assert dominance and leverage promotions over "coffee breaks" what a despicable person! Be safe you guys

My problem with T-Mobile is they Suck. I waited at their store for help 3 times but the wait is so long you have to go an attend your other appointments. I've called 3 times and have waited over 45 for a customer service agent. All this waiting, just to pay my bill. Obviously now is a late payment. Don't let me start on the service on a brand new IPhone.! I wouldn't recommend this company and as soon as I finish paying my phone I'm switching to AT&T.

I switched from AT&T to T-Mobile last spring. Though in the US (California) I seemed to drop calls more frequently, I recently traveled around Europe for three weeks and was blown away by the incredible and free coverage. I got text and data totally free with calls for just 20 cents a minute.

My phone was the only one that was reliable among me and my friends - for mapping, texting and data. Well done, T-Mobile! My trip would have been very different without their service. I'd recommend T-Mobile to everyone. In addition, their customer service is excellent.

Just started with T-Mobile earlier this week after leaving Verizon. It took more than 5 hours to purchase a plan for two phones. The price changed at least 6 times before we made the final purchase. It has not been a week and we received our first bill and its already $30 more than discussed. We also purchased two kids watches for our sons. I've been on with customer service for more than an hour and I'm still not sure she understands my problem. I'm worried that I will have to return to the store and spend another 4 hours to set up the watches.

I have had T-Mobile for about 5+ years. I have an iPhone and their 5G home internet. Their service has degraded in all dimensions: reliability, customer service and accountability. They have performed unplanned maintenance on their tower, given us no notice and at some point in recent months both the phone and data services have gone down completely. Their customer service is offshore and utterly useless. They just placate me with promises of getting better while their service just degrades. I'm going to switch to a more reliable service.

I was supposed to be getting a phone for free. I paid for the new line to be added. They charged me for it. But never delivered my phone. Instead they screwed up the address and it was sent back. Instead of calling me to tell me. Very unprofessional and would definitely not ever recommend T-Mobile to anyone.

The absolute worst people to ever deal with! No one knows what they are doing when u call. All I wanted to do was order a new phone and it was the worst experience of my life! I wish I could give T-Mobile 0 stars. When I called probably the 5th time in one day about the phone I was trying to order they told me they didn't have my phone number, email or even the order number on file lol I said that's funny that you don't have any of that info but withdraw money from my account to pay my bill automatically every month which has never ever been late …. Total idiots!

In an effort to provide the most unbiased review. T-mobile is like watching a roller coster lot of up's and down. Depending on if you have a family plan or if your by self.if you have your own plan with one line than yes, by all means go with it. They offer great one line service and on time bill and arrangements help. But, family plan worst mistake ever hidden fees and the app is very hard to control more Than 2 lines and hidden fees,plus 10 dollar customer service fee for not being able help with your bill problem or just making it worst.

Spotty services, slow internet, poor customer service. I was on the phone for over an hour to make a claim on my not charging phone under insurance. 5 days no replacement. I thought the merge would provide better overall quality. It has not.

Since sprint changed to t-mobile, they are a sad excuse for a business. Spent more than 2 hours on the phone being transferred from one place and person to another. And being given the run around. Because they sent me a replacement phone that is worse than the first. I can't wait for my contract to expire in 11 months. I will never be a customer of t mobile again. Sprint was great with customer service and support. T-mobile is the worst phone service ever. Don't let them lie to you. And customer service has no problem telling you lies.

I do not have an account with tmobile. However, I'm being charged on my cc monthly. Customer service is not in usa. They won't let you speak to the fraud dept. There is no way to resolve. They refused to close the account that was set up by a fraudster that has my ss#. I recommend folks stay clear of tmobile. They took 417.00 so far and the meter is still running.

Chester, employee #******* and Chloe employee #******* gave me all the reasons why my service has not been fixed the last 2 years. I've been given all the excuses, they don't care if I lose money due to bad cell phone signal (5 bars and hangs up on all my customers), but they sure want their over priced bill paid every month! I've been with T-mobile for 11 years, service and customer service gets worse every year!

I have never had problems with Sprint for 30 years. Now that T-mobile has taken over, all I've had are major problems. No service, not registered to a network, only emergency calls allowed, etc. and the worst customer service ever. No one can help solve the problems so I've been without service for days on all 4 lines, which has never happened before. (I'm using my husband's phone to type this review as I am currently 'not registered to a network'... going on 1 1/2 days now. I've spent over 2 and a half hours on the phone to customer service and tech support today as well. All I get is 'the towers are being upgraded. This may take 4-5 days'.
I would NEVER recommend T-mobile to anyone. It's not worth the hassle. Absolutely disgusted with T-mobile and I will be switching to AT&T or Verizon.

I have been T-Mobile customer for over five years. Today I went to store to upgrade my phone and was told if they helped me then I will have to pay $35 for assisted service. Or else I should do upgrade online. I tried doing it online only to find they made the online interaction so very hard.

In today's customer centric world where every company is trying to be most customer centric T-Mobile is going in opposite direction = make life hard for customers or make money on serving them.

I hope T-Mobile learns something before it is too late for them.

I've been a Verizon customer the past few years in my area and have had no issues completing phone calls, and working for delivery companies. I recently switched to T-mobile in the past couple months and I can have full reception and the literally walk across the street and lose all reception, I now have a massive dead zone in the west side and south side of my city. T-mobile needs to be investigated with how bad it is, and it's not just my city this happens to me in every town or city I visit.

After being forced to take the T-mobile Sim chip. My cell signal for where I live is spotty, and cuts off my calls. When I was sprint, I could walk around my house talking, and never lose signal. They say their system is better, but I beg to differ. After my plan is up, I am thinking about switching to another provider. Take something good, and mess it up by joining someone else. Very disappointed with the service I get. Compared to sprint, even if they are on the same network now. Sprint was still better, but thats just my opinion.