Tried todo a review of a terrible hotel of theirs and it wouldn't open after 30 minutes watching it spin. The day before I tried to make changes to a reservation and ending up having to call (which wasn't a pleasant experience). Got one changed and then they wouldn't let me change the other one. I just canceled it and got the same room from the same hotel for $40.00 less. My Brother passed away while I was traveling and wasn't able to cancel a reservation 6 days in advance (had to be 7). Three other brands let me with no penalty. Looks like Marriott, Best Western, Hilton will be getting by business instead. Lousy website, poor phone support and they just don't care,