UncommonGoods

I paid the shipping costs for an order to arrive no later than 5/21. My husband's birthday is on 5/24. I checked the UPS tracking and it is arriving on 5/26. I will not have a gift for my husband on his birthday now. I am incredibly disappointed in uncommongoods. Customer service rep. "Jamaica Lewis" could care less and actually tried to blame UPS when in fact, uncommongoods are the ones who shipped the package late. Refunded shipping costs as if that makes up for being empty handed on my husbands birthday. Disgraceful way to do business.

If you are a fan of Etsy, you'll find yourself falling absolutely in love with UncommonGoods. The items they offer are similar to those found on Etsy, but the website is much easier to browse- especially if you're looking for something specific. Additionally, the website offers many handmade items as well as recycled items, so you'll still have the option to help out the artist community and be green-friendly.

I really love this website and highly recommend it.

Ordered something and it didn't come in time. I reached out to ask and they said it was shipped but shippers don't update their site. Three weeks later it still shows shipper never received it. They finally admit they lost it, the item is discontinued and there is nothing they can do. They made no attempt to make it right. They just took my money and never would have said anything if I hadn't complained many many times before I got my refund. It's a scam.

Order gifts for grandchildren on November 30. Did not get email confirmation, but credit card was charged, called company, they sent me a confirmation and said package would arrive no later than December 15. I was unable to track package with the information they sent me. Called back on December 16 to report no package. The response was... oh well guess its lost in transit, I can reshape, but 2 of the 5 items are out of stock. I cancelled order and will never try to do business with this company again!

First of all, the products are unique and very well made. I've ordered here many times. For a gift for my mom I ordered a hummingbird feeder with several small glass containers within a metal frame. When she opened the package, one of the glass containers was cracked. I called customer service, expecting there to be quite a run-around, since the item was made by an artist - but nope... they shipped a new one out to her IMMEDIATELY and sent me a return label at the same time - no delay for return of the broken item... nada. Mom had her hummingbird feeder in a couple of days. And I should add that in the several years I've ordered items here, this is the one and only time there was any sort of issue. - I suspect it stemmed from rough handling. Awesome website and catalog.

I bought three gifts from their website and paid for 3-5 days shipping. It's been 10 days and the packages have not arrived. It missed my friend's birthday. When I try the 'track and manage' it glitches and says it cannot find my order. When I write to customer services they tell me it will arrive tomorrow, but it never does. I fear this is a scam and they take your money and dont deliver anything

I was intrigued by the catalogue but never heard of the company so I checked reviews. Since most of the recent ones were positive, I placed an order even though there are so many negatives. I took review advise and only ordered items in stock and all arrive before the promised date. Customer Service was knowledgeable and aimed to please. I thought there was a problem with shipment of one item and the rep handled it with empathy and urgency. It ended up that I was in wrong.

My mom ordered a cookie advent calendar from them as a gift for me since I love to bake. I was so excited when I got it - 6 new cookie recipes to bake throughout the month? Yes! However, as I started opening the boxes there were numerous ingredients missing. Numerous pockets would be empty when I opened them with some of the ingredients having fallen to lower pockets and others missing entirely, no where to be found. So far I can only bake 1 out of the 4 recipes I've opened. We've tried contacting them about this, but they will not return any of our calls or emails. It is the most disappointing advent calendar I have ever received, and the most unhelpful site I have ever dealt with.

I had an issue with an order in December and within 1 day had a replacement shipped to me. When that was defective, they sent me yet another right away, letting me know that they wanted to get it right. And they did! The person who got the gift (baseball glasses) loved it. Sorry to see negative reviews because when I've ordered from UncommonGoods in the past, I always got exactly what I expected to get and had no problems with charges, payments, or anything else. I will continue to order from them.

Item ordered on Sept 18, was supposed to be shipped by Sept 25 and delivered by October 2. I paid $50 to ship a $100 item to ensure it would arrive by October 2. I called today and spoke with the most useless customer service rep. He put me on hold 5 times he had no idea even what shipping company they were using. Come to find out it the item is being shipped to New Jersey for October 1 and then they have no idea what date it is actually going to get to me (in western Canada). All he could say is that it might get to me by October 2. I had to explain to him several times there was no way an item would get from the eastern United States to Western Canada in one day. They would not allow me to cancel the order. Now I am left with a late wedding gift. Which they have no idea when that will arrive. The entire order was supposed to be delivered to me at my house by October 2 instead they shipped it to NJ for October 1. VERY bad customer service. Avoid using this company