I was intrigued by the catalogue but never heard of the company so I checked reviews. Since most of the recent ones were positive, I placed an order even though there are so many negatives. I took review advise and only ordered items in stock and all arrive before the promised date. Customer Service was knowledgeable and aimed to please. I thought there was a problem with shipment of one item and the rep handled it with empathy and urgency. It ended up that I was in wrong.