Jill M.

First of all, the products are unique and very well made. I've ordered here many times. For a gift for my mom I ordered a hummingbird feeder with several small glass containers within a metal frame. When she opened the package, one of the glass containers was cracked. I called customer service, expecting there to be quite a run-around, since the item was made by an artist - but nope... they shipped a new one out to her IMMEDIATELY and sent me a return label at the same time - no delay for return of the broken item... nada. Mom had her hummingbird feeder in a couple of days. And I should add that in the several years I've ordered items here, this is the one and only time there was any sort of issue. - I suspect it stemmed from rough handling. Awesome website and catalog.