Sabrina W.

I tried to order customized gifts for my family and it has taken at least 6 calls and an equal number of emails and the order is STILL WRONG! I'm on the phone with them again. I'm on hold so I thought I'd be productive and warn others about the horrible customer experience! When you call customer service, be prepared to be on hold for a long time and when someone answers it may sound like you've called someone's home and just woke them up. That happened twice and the extremely out of it person was just as "helpful" as you might expect. Save yourself a lot of grief and time, don't order from here.