Ryan M.

This is the worst online purchasing experience I've ever had. They can't provide me with a tracking number but assure me that my item is on it's way. My credit card hasn't even been charged yet. I have called and IM'ed numerous times over the last week and get the same run-around every time I call "the personalized department is backed up and there's an issue with uploading tracking numbers - we'll have someone call you." Nobody every calls me back. I've only received emails back after I have called enough times to annoy them. I paid extra for faster delivery but they can't even tell me for sure when or if it shipped. Like I said, worst customer service ever!