Andrea F.’s Reviews of UncommonGoods & more

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12/27/16

Horrible Customer Service. Ordered gift two weeks before Christmas and paid for shipping that would get it delivered in plenty of time. 12 days after ordering contacted company and they just made excuses about how busy they were. Lied to 4 times and was told that my item would ship that day and they would expedite shipping to overnight in order to receive by Christmas. Two days after Christmas still had not shipped, had to threaten to open a dispute with Paypal to get them to refund my money. Worst customer service I have ever experienced. Reps are either extremely uninformed or outright liars!

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Uncommon Goods C. – UncommonGoods Rep Over a year old

You shouldn't have had to work so hard (or at all) to receive your order or your refund. We are all truly sorry that this happened to you. I'd love the chance to take a look at your order and review exactly what went wrong. I can be reached directly at jen@uncommongoods.com and I hope to hear from you!