Love using this site they do awesome work and the prices are decent. However I feel there needs to be a better system for when writers are not available so that the next writer has a decent amount of time.
I've had nothing but good experience using Ultius. They don't have many reviews because people don't like saying they used the service. But it's really not a a big deal anyways. They seriously helped me through some tough points in my school and I'm not ashamed to say it.
So far I've had a positive experience with Ultius. They helped me with my dissertation in the past and the writers respond very quickly to any changes or requests you need, same with the support chat service and email to ask any questions almost immediately which impresses me. I will continue using this service because it has given me outstanding results in passing my course work! :) Highly recommended.
Ultius is my go-to writing service! When I simply have too many assignments for me to handle, I pass one off to them and they always to a great job! If there are any issues with the work, you can request a revision and they fix it promptly! Overall great company!
Hi Christopher K.
Thank you for taking the time to leave your feedback! Sometimes, it seems there are not enough hours in the day to juggle family, work, and school, so we are glad we were of assistance. In turn, thank you for your business! We appreciate you and your time.
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Got my order on time and it was delivered with quality. Used this website several times now and its the best in the business when it comes to essay writing. Definitely a website I will be recommending!
Customer service is not about service. They are about making money. Their customer service people are not always helpful- at least one laughs at you and then basically hangs up if you have a problem with your order.
So if there are any problems with your service request hope that you don't get her. The writers on the other hand are really good.
Customer support gives generic replies, seems robotic at times.
Doesn't seems flexible. Support seems more like a gate keeper more than anything else. They seems to have no control over writers.
The whole system inside, doesn't let you have instant communication with the writers.
Like not having an instant chatbox with writers.
Some writers are good and fast inside though.
Hi Alex! Thank you very much for your feedback. It is true our support team does not have control over the writers. Since the writers are independent contractors scattered across the United States, the support team has the same access, communication wise, as a client. We apologize for that, but it comes with the freelance writer territory. I do understand your point about an instant chat box. The messaging system is the way clients can instantly communicate with their writers, but the writer would have to be logged into his or her Ultius account at the same time in order for a client to have a speedy reply. Unfortunately, we cannot require independent contractors to operate under a schedule. What I would suggest is messaging a writer and asking if he or she is available during certain parts of the day to chat back and forth using our messaging system. It would require a writer and client to agree, but it never hurts to ask!
As we grow, we continuously think about ways to improve our services, so I'm forwarding your feedback to our developer team. It would not result in any immediate changes, but as I mentioned to you, it wouldn't hurt to ask if there's a way to add new features to our current system.
Thanks again for your thoughtful feedback. We look forward to working with you again in the near future.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Actually, they didn't help me. Because they told me that my topic was too specific which means they couldn't find the writer. Then they simply told me that can't help me and refund my money without any trouble. Good customer service. Probably recommend.
Hi Ciren,
Thank you for taking the time to leave your feedback. We sincerely appreciate you leaving a review even though we were not able to assist you with your order. But you do actually bring up a very valid point that I would like to address further.
We are a very client-oriented company and some topics and orders, unfortunately, do fall outside the scope of our services, which is why when we catch these orders, we try to ensure that our clients are notified right away and make the cancellation process as easy as possible for you.
In regards to your order, it does appear that the Fulfillment Team had determined that we may not have been able to complete your order to your specifications while keeping the expected quality of using our services. I can assure you that these choices are not made lightly, but they are always made with our clients best interests in mind.
With that said, I want to thank you so much for your patience and understanding as we grow as a company while expanding our pool of professional writers, hopefully, we can assist you in the future.
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
My order number was *******
This company is totally scam. They are not willing to make any changes on the wrong format. After waiting 5 days for revision. They will just tell you sorry theres nothing we can do. You have to place a new order... STAY AWAY!
My experience with this site is unique. I'm an English teacher, and I often send my students home with short essay questions, because it's the only way I can truly measure what they're thinking. One of my best, yet somewhat troubled students, recently turned in work that was below his usual standards of clean, concise writing. When I questioned him, he broke down crying, and he said the paper had come from this site. The paper was a mess. The writing was stunted, artificial, and derivative. My advice: If you're going to cheat, or in your case, make money off cheaters, make sure you're at least qualified to do so. Those of you who had a bad experience, serves you right for your cheating. Those of you who had a great experience, your teachers are watching. We're not stupid. We know you're not that good.
Sincerely,
Angry Teacher
Hi Angry Teacher,
We do not condone, nor have we ever supported, students turning in their orders for academic credit. As an academic writing website, we produce quality work from professional freelance writers. Issues with the quality of our work is something we take very seriously, and as such as we thank you for your note regarding our final revision process.
We at Ultius wish you the best of luck in educating our country's youths, and we hope that we can work with your students as well to guarantee academic success for years to come.
Please let us know if you have any questions.
Thanks,
Ultius
(702) 979 - 7365
There are many other services out there that can give you much better papers. Ultius has been late on 2 of 4 of my orders. One of them being extremely late. The writer just "gave up" and they had to reassign a new one when it was already late.
The customer service likes to pretend they care at all about your paper. Just steer far away from this company. They DO NOT have their stuff together. If you don't care about tardiness, quality, and customer service, go ahead and use them. I will never use Ultius again.
Hi John,
Thanks for your feedback. We value all customer complaints and comments, and I'm sorry to hear that you had a negative experience with our company. If you'd like to contact our customer support staff at the number below, we will do everything we can to make sure that your concerns are addressed.
Writers that fail to complete work on time are immediately fired from our company, as that is something that we simply do not tolerate and do not condone. Thankfully, it is extremely rare that this happens, and we apologize that it happened to you. Again, please visit the Ultius customer support line below and we will do everything we can to make this right.
Thanks,
Ultius Customer Support
1-800-405-2972
I submitted the work and paid additional to be done in 3 days. The deadline was missed without any notice. In fact they contacted me a day later saying the writer produced an additional page and we would like to invoice you for it. Are these guys kidding me or what? How is that making it right for me? At the very least they could have said we will deliver an extra page free of charge! But they did not!
Hi Henri,
Thank you for taking the time to leave your feedback. We are very sorry about your order’s delay and any frustration. When you get a chance, can you email support@ultius.com with your order number? We take customer satisfaction very seriously and want to work towards a resolution. We look forward to hearing from you.
Thank you,
Ultius Client Support
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius epitomizes the professional gold standard for online writing services. Whenever you might find yourself in a bind or simply need a helping hand, look no further than Ultius. Their staff is more than willing to work with you throughout the process from beginning to end to suit your specific needs. I have yet to have a problem, as the experience has been rather seamless.
Hi Mike! I just wanted to reach out and say thank you for your feedback. Sometimes there are a couple of speed bumps in any given situation, but it is our hope to always emphasize we are there to fix any issues. I am very happy to see that you had positive experiences throughout the process.
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Honestly, I read through reviews before I chose to move forward with them doing my dissertation... I was freaking out because while there are other companies that do this they all quoted me way more money and they didn't guarantee that it would be done when I needed it... Ultius want above and beyond what I was expecting and their customer service was epic. I am so happy that I ignored all the crappy reviews and went with my gut instinct. The paper was beautiful, stress free and more than worth my money... Thank you for being my life saver...
This is, by far, the most professional organization when it comes to written product development. Their editing staff, online support staff, writers, and administrators are top notch. They're quite simply just incredible. I've done business with other websites but the fact of the matter is that Ultius stands out the the dominant force in this medium. If you have issues with your paper that needs a careful dissection in order to bring out the best of your thought process... Ultius is the premier place to go. I am a VERY satisfied customer and you will be too if you decide to give them a chance.
Hi Mark,
Thank you for the wonderful compliment! Our clients come first, so we try to make writer and client communication as convenient as possible and without sacrificing confidentiality. I'm so glad to hear that it's worked for you! We would love to offer you a discount code as a thank you because we do appreciate the time you took in giving us feedback.
Thanks again,
Ultius Support
Call/Text: (702) 979-7365
Email: support@ultius.com
Live Chat: On our Website, http://www.ultius.com
Finding a good editor can be a difficult task for any writer. Finding one that can reliably meet deadlines on orders of great length can be even harder. Thankfully, Ultius has been there for me time after time. It has been great developing a rapport with the same editor as different projects go from rough to final draft. Of course, your experience may vary, but I was fortunate to find a great editor through Ultius and I will continue to use their services to review my work.
Hello Andrew,
Thank you for taking the time to leave your feedback! We are very pleased to hear that you have had such good experiences using our services. We do try and establish working relationships with our clients, so we are happy that you have found a writer that you work really well with! We are equally thrilled that we have been able to assist you time and time again and look forward to working with you agin in the future!
Thanks again!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Worst site I have ever used. Paid $120 for essay to be done within two days, three days later, the writer has changed the due date to suit himself as the writer was apparently sick. $#*! happens but then put me in a difficult situation. Nothing done to help me out. Finally the essay came through, I had asked the writer to re write and improve the previous essay. No change whatsoever. So i basically paid for a nervous breakdown, an extra copy of the essay I already had, and wanted to be improved with absolutely no change to the original whatsoever. Then paid another $56 for a revision to be done within 12 hours. It has now been two days and has expired. No news from anyone. Incredibly disappointed. Absolutely ridiculous. Biggest waste of my money i have experienced in life thus far.
Hi Layla,
Thank you for taking the time to leave your feedback. I am sincerely sorry for your negative experience. Late orders and revisions are absolutely unacceptable. I would be more than happy to see if we could process a refund for you. Please email support@ultius.com and we will do our best to make that happen for you quickly.
We look forward to hearing from you.
Respectfully,
Ultius Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Live Chat: On our Website, http://www.ultius.com
I have personally used the services of Ultius twice. They are professionals at the service and exceeded my expectations. I am truly happy and grateful to the writers and service team. Both of the writers gave more than what I asked for, and always were there when i needed to update them. I would defiantly use this website again due to their absolutely amazing service.
Hi Moe,
Thank you so much! We appreciate the time you took to leave your feedback. It's wonderful to know our team has been there for you! If you email customer support, we'd like to give you a discount code for your next order. We look forward to working with you!
Thank you,
Ultius Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Live Chat: On our Website, http://www.ultius.com
I have used Ultius several times in the past with no problems. The last two times, both papers were not received until DAYS after the scheduled due date. I'm currently waiting on a one-page paper that I ordered two weeks ago that is 3 1/2 days late and counting.
K H.,
Thanks so much for your comment. We love hearing positive feedback from our clients. Please check your inbox for a discount code for future orders!
Thanks,
Ultius Customer Service
I've never seen (or written, for that matter) a paper of this quality before. It's quite the spectacle! Of course the paper is going to be a little on the expensive side, but I honestly do believe this is the only trustworthy site out there that will deliver exactly what you asked for. There were some issues with it being slightly late from its advertised deadline, but I made sure to leave some leeway for the actual date it was due. As long as you do that, you will be very happy with the result :)
Hi Chris! Thank you for leaving your feedback. We believe our customers deserve the best when using our services, so thank you for complimenting the quality. Also, we apologize for missing your original deadline. It definitely was not intentional. Ordering with a little leeway in mind is actually an excellent tip because we base our prices on writer level, length, and when you need it, so a 10 day delivery request costs less than a 1 day request. If you do happen to have any issues or complaints in the future, know that our 24/7 support team is available and ready to resolve it for you. Thank you again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Overview
Ultius has a rating of 3.7 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 29th among Academic Editing sites.
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Hi Keyera. Thank you for posting an online review for Ultius! Our Requested Writer Feature is one of our latest features and will constantly evolve as we take client feedback into consideration when making updates. We've had to meet in the middle, so to speak, when it comes to how long writers have when accepting requests. At the same time, that does impact another writer's potential time. We will definitely pass on your feedback to our developers. If you have any examples we can share with our developers, we would love to hear them. You can reach our support team by email, text, live chat, or phone, and we are 24/7. We look forward to hearing from you!
Thank you again for your feedback!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com