• Ultius

Ultius

Overview

Ultius has a rating of 4.3 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work, and several times. Ultius ranks 21st among Academic Editing sites.

  • Service
    112
  • Value
    111
  • Shipping
    65
  • Returns
    67
  • Quality
    110
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What reviewers want you to know

Positive highlights

  • They have very talented writers and they provide very quality work and the customer service is excellent as well.

Critical highlights

  • If you don't care about tardiness, quality, and customer service, go ahead and use them.
How would you rate Ultius?
Top Positive Review

“Great in time of need for busy mom”

Dana C.
8/13/18

I am a fairly busy person with lots of responsibilities while going back to school. I haven't been 'in the game' for some time (10+ years) and this service really helped me get back in the swing of things. The writers are solid enough (back and forth required with instructions) and they always deliver on time. I would recommend them. The customer service is friendly and reliable too.

Top Critical Review

“My small ONE page custom writing was all copied!”

Monica F.
1/16/20

I'm ashamed and beyond furious. My university accused me of plagiarism. It was an easy fast one-page assignment and turned out to be copied. Although I made some changes to personalize the discussion it still came back over (90%) unoriginal. Lychee 39454 Shame on you!

Reviews (450)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (67) quality work (20)
Thumbnail of user danac125
3 reviews
3 helpful votes
August 13th, 2018

I am a fairly busy person with lots of responsibilities while going back to school. I haven't been 'in the game' for some time (10+ years) and this service really helped me get back in the swing of things. The writers are solid enough (back and forth required with instructions) and they always deliver on time.

I would recommend them. The customer service is friendly and reliable too.

Tip for consumers:
Be clear on expectations in order form/messages to writer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Dana,

Thank you so much for posting your feedback! We especially appreciate your tip for consumers. When it comes to an order's instructions, there's no such thing as too much information. It helps the writers really identify their clients' expectations! Communication is key and responding to writers' inquiries or messaging important details or notes really determines the order's overall quality!

Thanks again!

Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user mikea177
1 review
19 helpful votes
April 16th, 2017

Ultius epitomizes the professional gold standard for online writing services. Whenever you might find yourself in a bind or simply need a helping hand, look no further than Ultius. Their staff is more than willing to work with you throughout the process from beginning to end to suit your specific needs. I have yet to have a problem, as the experience has been rather seamless.

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Mike! I just wanted to reach out and say thank you for your feedback. Sometimes there are a couple of speed bumps in any given situation, but it is our hope to always emphasize we are there to fix any issues. I am very happy to see that you had positive experiences throughout the process.

Thanks again!

Lisa
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user estefanyc1
1 review
14 helpful votes
February 26th, 2017

The orders are usually completed and a final copy is given, but not all orders are done in a timely manner (at least not within the deadline). Some writers write very well and others not so much. Also, dislike that you have to pay to request a writer now. Would be nice to get a discount code at least once a month or depending on how many pages are being ordered. Could cost a lot to get 2 pages written, just so that the order is delayed in the end.

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Estefany.

Thank you very much for leaving Ultius an online review. It’s wonderful to hear from frequent clients, such as yourself, because it allows us to target what we need to work on. As you noted, some writers suit your orders more so than others.
This is precisely why we developed our Requested Writer feature. While it is a 15% add on, many of our clients agree it’s worth their peace of mind. In other words, once clients request their favorite writers, they needn’t worry about any potential issues. While all our writers are highly qualified, each have definitive strengths. Once you find that favorite writer or more, we suggest you add them to your favorite list because you have developed that important working relationship and have mutual trust.

Make sure to check your email for frequent Ultius promotions too! We have many weekly promotion and some last longer than others. Contact our 24/7 customer support team with any questions you may have regarding our promotions. If there is anything else we can do for you in the meantime, please let us know.

Lisa
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user andrewt72
1 review
12 helpful votes
February 9th, 2016

Finding a good editor can be a difficult task for any writer. Finding one that can reliably meet deadlines on orders of great length can be even harder. Thankfully, Ultius has been there for me time after time. It has been great developing a rapport with the same editor as different projects go from rough to final draft. Of course, your experience may vary, but I was fortunate to find a great editor through Ultius and I will continue to use their services to review my work.

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hello Andrew,

Thank you for taking the time to leave your feedback! We are very pleased to hear that you have had such good experiences using our services. We do try and establish working relationships with our clients, so we are happy that you have found a writer that you work really well with! We are equally thrilled that we have been able to assist you time and time again and look forward to working with you agin in the future!
Thanks again!

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user monicaf134
1 review
6 helpful votes
January 16th, 2020

I'm ashamed and beyond furious. My university accused me of plagiarism. It was an easy fast one-page assignment and turned out to be copied. Although I made some changes to personalize the discussion it still came back over (90%) unoriginal. Lychee ******* Shame on you!

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Monica,

Thank you for taking the time to leave your feedback. I left a private message on January 13 regarding your complaint. The order's instructions called for a personal account regarding writing styles. I wondered if you could share any plagiarism reports because your order was scanned through Copyscape.com before it was delivered and did not show any evidence of similar content. If you could message me back, I would really appreciate it. Please know we have zero-tolerance for plagiarism, so it is very important that we discuss this matter. If you would prefer to talk over the phone, please call 1 (800) 405-2972 and ask for Lisa.

I look forward to hearing from you,

Lisa R.
Ultius Client Success Manager
Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user timp62
1 review
9 helpful votes
July 9th, 2016

I've tried several of the top services that come up on a google search. They were all hit or miss with roughly 1 out of 4 papers being of good quality. It took some time for me to discover Ultius among the clutter. I am so thankful that I did. The communication is great and the quality is consistent. Highly recommend this service. The prices are reasonable if you plan ahead and submit your assignments early. Thank you.

Service
Value
Quality
Thumbnail of user jamieb65
Jamie B. – Ultius Rep

Hi Tim!

Thank you for taking the time to leave your feedback! We are happy that we have been able to assist you and that you recommend our services. We do try to stand out from companies that provide similar services and we are glad that the quality and communication of our service does! We strive to grow as a company to meet our clients’ needs. We sincerely appreciate your kind words.

Thank you!

Jamie,
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user ianz3
1 review
10 helpful votes
March 31st, 2017

Ultius provide excellent service on writing. Have a lot good experience. They are really helpful when i get difficult assignments and i will continue using them!

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Ian! Thank you for taking the time to leave your feedback. Tackling rough content can be difficult, so we're glad our writers have been able to provide assistance! If you need anything, don't hesitate in contacting our 24/7 support team.

Thanks again!

Lisa
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user lydiahm3
1 review
10 helpful votes
February 15th, 2017

Great world writers. Timely perfect work for all academic levels. Used them several times without regrets. Highly recommend them to anyone looking for a quick response.

Thumbnail of user jamieb65
Jamie B. – Ultius Rep

Hello Lydiah!
Thank you for taking the time to leave your feedback! We are thrilled to hear that we have been able to assist you with multiple orders, we strive to build great working relationships with our clients and are happy that you enjoy working with our world-class writers!
Thank you so much for your recommendation! We look forward to working with you again in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user angelt30
1 review
2 helpful votes
September 6th, 2017

Got a project done by due date. Customer service was prompt on two occasions where I needed help. Price was great. Barely had to edit anything. I would definitely use them more often. Loved it!

Thumbnail of user jamieb65
Jamie B. – Ultius Rep

Hello Angel,
Thank you for taking the time to leave your feedback! We are thrilled that you were satisfied with your order and that our Customer Support Department was able to assist you! We take pride in assuring that we provide prompt and attentive word class customer support to our clients, so thank you for your compliment! We are so very glad that you loved your experience working with us and we are looking forward to working with you in the future!
Again, thank you!

Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user montanar1
1 review
22 helpful votes
May 25th, 2019

Horrific customer service. They wrote an essay that I had to spend days going through and making corrections. I was new to this site so I wasn't aware I only had 7 days for the essay to be corrected. It was completely over the word count and very muddled. When I called them they said they cant do anything about it and I would have to pay for it to be edited. They gave me 15% for it to be edited which I thought might not be that bad. Until I looked at how much it costs to edit 14 pages. $406! THAT WOULD BE OVER $600 ALTOGETHER. Stay well clear from this scammer website. They don't care about anything apart from the money.

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi I. R.,

Thank you for your feedback. I've reviewed your order and wanted to offer more information regarding our Revision Policy. Before clients are able to process their payments, they must agree to our Terms and Conditions and Fair Use disclaimer. Each item is hyperlinked and client can read them in full. Our Revision Policy is addressed in our T & C, so clients know that each revision request must be made within 7 days of the order's upload. Unfortunately, the only remedy for revisions past 7 days is to place an editing order. The higher the urgency (when one needs the order), the more the payment, which is likely why the price was so high.

Nevertheless, I am sorry your experience did not meet your expectations. That was never our intention.

Thank you again for taking the time to leave your feedback.

Sincerely,

Lisa R.
Client Success Manager

Thumbnail of user samans1
1 review
12 helpful votes
February 25th, 2015

I am an international student studying master in USA. I have always had trouble with writing. In my first Semester, I barely passed and the professor was always asking me to work on my writing skills. I had no option but searched for searching companies online. I came across so many but I was not comfortable with the way they were putting force on me to place my order soon. I tried one of them and my paper was late two days and above this the teacher gave me B because there were many grammatical errors. Finally, I almost gave up trying to find the right place. Ultius.com was one of them I came across, I had placed an order and the writer completed the paper 3 days earlier. I was so happy. I have been placing orders there for a year now. Now I will be working on my thesis soon and I will defintely need their help. In short, I do recommend this company as they always assign your work to a professional writers who are specialised in the field.

Service
Value
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Thumbnail of user tammyw23
1 review
12 helpful votes
January 26th, 2016

I have utilized Ultius on several occasions. My recent paper was horrible. My professor critique my paper and also gave me the opportunity to resubmit the paper. First time receiving a poor paper so I decide to use the revision portion of Ultius. My revise paper grade was worse than my original grade.

Service
Value
Quality
Thumbnail of user dantef5
Dante F. – Ultius Rep

Hello Tammy,
Thank you for taking the time to leave us your feedback. We would like to sincerely apologize that your most recent order was unsatisfactory. It is important that we deliver high quality content, so in the event that we do not, we try and fix it to the best of our abilities. This feedback is incredibly valuable to us and helps us, as a company grow to ensure that we provide quality work to our clients. Could you please contact our Customer Support department at your earliest convenience with your order number in the subject and reference this review so that we can investigate this further? We look forward to hearing from you and we hope that we can rectify the situation for you.
Thank you so much.

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user cherylh11
1 review
3 helpful votes
July 17th, 2014
Verified purchase

I have used Ultius for several assignments and have yet to be disappointed. The quality of the writing far surpasses any other writing service that I have used in the past. Customer service is very helpful and quick to respond to any questions. I would certainly recommend anyone who needs to have a custom paper written to use them.

Thumbnail of user greggc12
1 review
3 helpful votes
August 26th, 2014

The first writer assigned to me was not very communicative but the customer service immediately responded to my complaint. I requested a different writer and this time communication is not a problem. The writer responds within minutes, clarifies questions to ensure that I get exactly what I need. The papers are of high quality and sent to me ahead of deadlines. The writer is super nice, too. Except the little glitch at first, so far the service exceeds my expectations. Maybe not the cheapest service around but definitely worth every dime. I am satisfied and would recommend Ultius.

Tip for consumers:
There are writers and there are writers. Different customers also have different expectations. My high priority is timely communication. I would expect at least one contact a day. Some writers may not be in a hurry to send their responses. If you are fine with that, great. If not, you can always request a different writer. Just make sure you have enough time before your paper is due so you can take care of all possible glitches. The service is very professional and high quality.

Service
Value
Returns
Quality
Thumbnail of user lb65
1 review
0 helpful votes
February 20th, 2016

I have been using this service for about 7 years, 30+ assignments, and I can safely reassure you that this is LEGIT! They have amazing writers who follow the instructions very carefully. The writers respond in a timely manner, communicate often and produce masterpieces! I am proud to say that I developed a rapport with my writer and request them for every assignment that I may need in confidence that I will get a great grade! Thank you, Ultius! Your writers are amazing!

Service
Value
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Quality
Thumbnail of user dantef5
Dante F. – Ultius Rep

Hi L. B.! Thank you for taking the time to leave your feedback. It is difficult to be a student today as many may have to balance work and family alongside classes, so we are glad we have been able to alleviate some of that pressure. Thank you for your business! We hope to work with you again in the future.

Take care,

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com.

Thumbnail of user kristind11
1 review
0 helpful votes
February 20th, 2016

Very good service I would return to have service done by the company.

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hi Kristin! Thank you for taking the time to leave your feedback. We would love to assist you again in the near future!

Thank you so much,

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user robertp127
1 review
1 helpful vote
October 6th, 2015

They are a very reliable resource for help on college level papers. I always receive my orders in much less than the specified time frame. They have consistently put out A quality papers for me. THANK YOU SO MUCH I HIGHLY RECOMMEND.

Thumbnail of user lambertg12
3 reviews
8 helpful votes
December 24th, 2013

Really wasn't too keen on trying out an essay writing service, but I did some google searching and decided to go with Ultius. My paper was delivered on time, it got an A-, and the writer was available quickly whnever I sent a message. My experience means that I will recommend Ultius to my friends if they are ever in the market for a company where you can have a positive experience!

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hi Lambert,

We'd be scared to use any of our competitor sites as well, it's a little frightening when you start doing some basic research and finding that all of them are located in overseas countries like Pakistan and India. We're so happy to hear from you, and next time we'll make sure to get an A+, not just an A-. Please check your messages for a special discount code, and hopefully we'll see you again!

Thanks for your feedback,
Ultius Customer Support

Thumbnail of user natashad17
1 review
0 helpful votes
June 23rd, 2016

Ultuis provides amazing service whenever I need them!

Thumbnail of user jamieb65
Jamie B. – Ultius Rep

Hi Natasha!

Thank you for taking the time to leave your feedback! We are very happy that we have been able to provide you with amazing service! One of our many goals is to ensure that our clients are completely satisfied and we look forward to assisting you in the future!
Thanks again!

Jamie,
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user keyeraa
1 review
0 helpful votes
March 16th, 2017

Love using this site they do awesome work and the prices are decent. However I feel there needs to be a better system for when writers are not available so that the next writer has a decent amount of time.

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Keyera. Thank you for posting an online review for Ultius! Our Requested Writer Feature is one of our latest features and will constantly evolve as we take client feedback into consideration when making updates. We've had to meet in the middle, so to speak, when it comes to how long writers have when accepting requests. At the same time, that does impact another writer's potential time. We will definitely pass on your feedback to our developers. If you have any examples we can share with our developers, we would love to hear them. You can reach our support team by email, text, live chat, or phone, and we are 24/7. We look forward to hearing from you!

Thank you again for your feedback!

Lisa
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user jacobl37
1 review
1 helpful vote
July 8th, 2015

I ordered a couple of papers on Ultius before, and they did them well. I would recommend it to anyone in need with a paper deadline.

Thumbnail of user danicap3
1 review
0 helpful votes
April 10th, 2016

I would recommned this site since the customer service is always available and so far the papers I ordered were received on time.

Thumbnail of user mariannea3
1 review
0 helpful votes
July 18th, 2016

Utilius far exceeded my expectations. Quality work.

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Marianne!

Thank you for taking the time to leave your feedback. When we say we want to deliver high quality services and tremendous client support, we mean it, so to hear that we have exceeded your expectations is wonderful news. We look forward to working with you again!

Thank you!

Lisa
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user topangag
1 review
5 helpful votes
August 2nd, 2014

Ultius is an amazing site! They have been a lifesaver for all the pressure I have been under lately. The writers are very professional, friendly and get the job done with perfection in ample time!

Thumbnail of user johnk146
1 review
1 helpful vote
January 21st, 2015

Can't say enough bout these guys. Very professional and attentive. Great job.

Tip for consumers:
No bs here. They are the real deal.

Service
Value
Shipping
Quality

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From the business

Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.

Company Representative

Thumbnail of user dantef5
Dante F.
Ultius Client Support

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