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Customer support gives generic replies, seems robotic at times.
Doesn't seems flexible. Support seems more like a gate keeper more than anything else. They seems to have no control over writers.
The whole system inside, doesn't let you have instant communication with the writers.
Like not having an instant chatbox with writers.
Some writers are good and fast inside though.
Alex A.'s review of Ultius earned 3 Very Helpful votes
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Hi Alex! Thank you very much for your feedback. It is true our support team does not have control over the writers. Since the writers are independent contractors scattered across the United States, the support team has the same access, communication wise, as a client. We apologize for that, but it comes with the freelance writer territory. I do understand your point about an instant chat box. The messaging system is the way clients can instantly communicate with their writers, but the writer would have to be logged into his or her Ultius account at the same time in order for a client to have a speedy reply. Unfortunately, we cannot require independent contractors to operate under a schedule. What I would suggest is messaging a writer and asking if he or she is available during certain parts of the day to chat back and forth using our messaging system. It would require a writer and client to agree, but it never hurts to ask!
As we grow, we continuously think about ways to improve our services, so I'm forwarding your feedback to our developer team. It would not result in any immediate changes, but as I mentioned to you, it wouldn't hurt to ask if there's a way to add new features to our current system.
Thanks again for your thoughtful feedback. We look forward to working with you again in the near future.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com