UberReviews 1,533

I have had several instances recently where I go to order and Uber tells me it's 2-3 minutes and then I confirm the order and it's 8-10 minutes (tech glitches). I have also had drivers who can't speak English and I must tell them where to go despite them having their map app on their phone available to them. Incompetent drivers and failing technology are not ingredients for a good user experience. When notified of their failings, Uber curtly replies that they work hard to provide the best user experience. Really, that's your best?

My son booked me an Uber to take me to the station to catch a train to the airport. When I got in the driver started going at about one mile an hour and drove up loads of little side roads, going round in circles in completely the wrong direction and wasting a good 15 minutes. When I told him I had a train and flight to catch he suddenly said he was looking for other customers because it was a shared ride. I rang my son who said it definitely wasn't shared and to tell the driver to get a move on. He refused to. I asked could he then change it to unshared and charge the extra and he said no. I asked him to call his superior and he said there was nobody there to call. I explained that if I missed the one train an hour I'd miss my flight and there wasn't another one for seven days. Effectively I'd lose my whole holiday. He shrugged and carried on at one mile an hour. There was nothing I could do and even if I'd got out of his car he'd taken me down such quiet roads there was no chance of finding another cab. This was 3am in the morning and eventually after much screaming on my part he gave up looking for sharers - but I made it to the station with two minutes to spare and had to to try and run up numerous platform steps with two pieces of heavy luggage. I will never forget the experience and will never ever use them again.

First of all you can't talk to anyone at Uber because they do not have phone support. After I finally found the online support team I asked why I was getting charged a monthly fee. I never opened an account with them. They did not know and continued to charge me even after I told them to stop. Instead my monthly bill got higher. They asked me to prove they were billing me by sending them screen snapshots and the last four of my credit card. Can you believe that? I had to prove to them that this was happening. So I did and then they asked me to give them the first 6 numbers on my credit card. Which I did. This company is either very incompetent or corrupt. I will never use their service!

My granddaughter and I ordered an uber from santa monica beach pier. Three drivers cancelled and I was charged for the third one with them stating that the driver waited over 2 minutes for me. I was at the pickup point long before I ever contacted this driver. He evidently left and charged me with a cancellation fee and I followed the rules. Uber has shown to a very shadowy company from the get go. From now on, I will be a customer of Lyft! I have disputed this with the BBB, no response from uber so now I am making you aware.

I was picked up from my workplace on 30/8/2017 at around 8:56 pm by cab no. TN 07 CE 8554. The trip started on my account but the drivers account was not updated. Navigation kept directing the driver to my pick up point. Finally after taking a full circle and wasting my time he called up customer service. The executive directed him to cancel my ongoing trip and ask me to book another assuring that the same cab will be assigned. The driver cancelled and when i booked again i was assigned a ride 20 min away. The driver asked me to get off on the street amidst a downpour. When i refused to get off away from my pick up point, while it was raining and demanded to talk to customer service again, the driver called up the office again but refused to let me speak. Customer service executive told him to tell me that i am not being charged for the trip so get off. I have never seen such behavior in my life. The moment you undertake the responsibility of a trip, you are taking responsibility for our time, safety and good service delivery and in return take payment from us. you cannot waste our time, compromise our safety and then put us through discomfort and finally say 'ok we won't charge you this time'. Looks like uber is no better than a bunch of scoundrels with no work ethics or standards.

Worst customer service I've ever encountered. Every response is just a copy/paste canned response... they don't even read the actual complain/comment/request. I have to send my issue to them 7-10 times with multiple responses back... that's about 30-40 emails back and forth to get something as simple as a $5 cancelation ride waived because the app froze and I couldn't cancel in time. It's just ridiculous. Glad all the Sr. Leaders of the company resigned or were fired. Hopefully it changes the culture, but I doubt it, all the customer service reps are nasty $#*! offshore peeps that don't care about anything but their "ticket resolution" numbers.

I just wanted to write and let all of you at Uber that I had the most amazing driver the other day! As soon as I got in the car, he handed me a bowl of delicious treats, I thought that was so sweet! Then he handed me a bottle of water. This may not be a big deal to some, however, it actually made my day! He was so polite, helpful, generous and all around awesome! Please please let this driver, Jasur Nazarou # ******* know that he is awesome! He deserves some sort of praise from all of you at Uber! All of your drivers should take notes from this guy! All of your drivers need to be like him! WONDEEFUL EXPERIENCE!

Stephanie *******@Angelinistephanie. *******@yahoo.com.

I recently started driving for UBER and you know what everything has been exactly as it was supposed to be. Will there be a hiccup at some point? Probably. But all of you who are saying you got ripped off so many times, first of all I don't believe it has happened as often and as badly as you all claim but if it has happened to you more than 2 times then maybe instead of bit@#$ing about it you should just stop using it. I drive because I need the extra money and most of the problems you may or may not have are caused by the app or the company not the drivers. I am very professional and have not had one issue with a rider or the app as of yet and I depend on the money to support my family so I take it very seriously. Please at the very least don't give drivers bad ratings because your fare was too high or the wait was too long. We get there as fast as we can at least the good drivers. Bad reviews for the drivers when it is the app or the companies rates fault can cause us to be deactivated. I like the extra money I earn and depend on it to do fun things with my family. Rant over.

Uber not paying the extra money in the lite up area now rip me off 2 times in the glendale area after the cards games tonites owes me about 30 plus more taking more then 25% to trying to keep the college kids happy but dont care about the drivers to most of the rides are short about 262- 300 dallorsfars now taking away the wait till you get the ride then keep the money for themsevles to if you want to make nothing dont do uber thris company needs to be shut down getting like reg cab company only cares about the money you avg 4.00 a ride in the phoenix area now so please use someone else at peak times

I ordered an Uber to get to an interview in Tempe and I live in Gilbert. I had the same Uber drive to and from the interview... David. On the ride there he charged me the normal amount. Then on the way back he charged me an extra 50$ for an "accident" in the car. There was no accident I was at an interview! I would love to know what I did. They make up accidents so that they can make more money. It is ridiculous. This is one of the worst company's to use. DO NOT USE THEM. Use lyft they are way more trustworthy and will not cheat you and take your money!

The worst company I have ever been involved with... I had driven for them for over 6 months... Had great reviews from my customers... I even eventually took part in their Xchange leasing program... so they were getting a double bump from me... well after learning that I really could not make enough money paying all my bills with them I had to divest some of my time to get another job... well I ended up going out of the country for 3 weeks on a potential employment trip... so fell behind on some leasing payments... I immedieately tried to communicate my situation with them and see if I could work out something... well because you cannot talke to anyone on the phone until last week... you can see how difficutl it would be to communicate my situation... after finally getting someone to talk to on the phone... they basically told me they could not do anything I needed to talk to Xchange leasing... after months of talking to a "warranty company' which I found out was Xchange leasing in disguise... ran by a bunch of people who are not capable of having discussions about leasing issues... and continually pushing the discussion to a warranty discussion... that lead to why cant these people tell me they are Xchange leasing?... something really weird here... So long story short about 1 week of having my first discussion with an actual discussion human at UBER they come and take my car and to this day I have not had one open honest talk with Xchange leasing... What an insult! Never invest your time in this company because they could care a less about the drivers, the REAL people out there bringing in the money... Oh but you will get a lot of fake pretend recordings on their call phone while you wait for hours before talking with them... I have never felt so insulted... after giving of my time to this excuse of a company... I just get mad thinking about it... and they will keep pretending they care I am sure... Bad Company

Uber is a very disrespectful company they let Driver cuss you out treat you like your Nothing threw your thing's out of the car over charged customer Uber doesn't care who's driving the car or who's playing for the ride someone else was using my account information taking trip when I found out I cancel my debit card and Uber got mad and cancel my account because I want my money back Uber doesn't care about anyone they let one of there women passenger get RAPE because one of uber Driver let his friend use the car and he RAPE her Uber tryed hide the RAPE saying it was there FAULT I'm glad Uber cancel my account I don't have to worry about being cuss out or my things threw out the car or worrying about being RAPE Thank you very much Uber