RADHIKA D.

I was picked up from my workplace on 30/8/2017 at around 8:56 pm by cab no. TN 07 CE 8554. The trip started on my account but the drivers account was not updated. Navigation kept directing the driver to my pick up point. Finally after taking a full circle and wasting my time he called up customer service. The executive directed him to cancel my ongoing trip and ask me to book another assuring that the same cab will be assigned. The driver cancelled and when i booked again i was assigned a ride 20 min away. The driver asked me to get off on the street amidst a downpour. When i refused to get off away from my pick up point, while it was raining and demanded to talk to customer service again, the driver called up the office again but refused to let me speak. Customer service executive told him to tell me that i am not being charged for the trip so get off. I have never seen such behavior in my life. The moment you undertake the responsibility of a trip, you are taking responsibility for our time, safety and good service delivery and in return take payment from us. you cannot waste our time, compromise our safety and then put us through discomfort and finally say 'ok we won't charge you this time'. Looks like uber is no better than a bunch of scoundrels with no work ethics or standards.