John A.

Worst customer service I've ever encountered. Every response is just a copy/paste canned response... they don't even read the actual complain/comment/request. I have to send my issue to them 7-10 times with multiple responses back... that's about 30-40 emails back and forth to get something as simple as a $5 cancelation ride waived because the app froze and I couldn't cancel in time. It's just ridiculous. Glad all the Sr. Leaders of the company resigned or were fired. Hopefully it changes the culture, but I doubt it, all the customer service reps are nasty $#*! offshore peeps that don't care about anything but their "ticket resolution" numbers.