UberReviews 1,533

By far Uber treats there drivers as if they are convicts on bad review or someone does not like you you will be dismissed. If an incident happens and you try to get information they automatically assume you are guilty. I was recently sexually harrased by one of my customers while driving I noticed Uber of the situation and they brushed if off basically saying it was my fault and I should have not interacted with the customer. The immediately deactivated my account without giving me any notification and then stated I was under investigation I called the company and all I got was the run around someone will get back to me. Then an email stating that my account would be permanently deactivated I was the victim but they want to keep these so called good ratings. They do not care about there drivers at all beware stay away

I had good experience with almost 50% of the drivers but some can be very dishonest. I Had to use Uber a lot during the month of May/June 2017 due to and accident that prevented me from driving.
Case #1: The driver charged me 100% more of the initial fare. He reported we were more than 4 riders. Not true. We were just my husband and I. After many claims from my part Uber eventually refunded me.
Case #2: The driver reported that we changed the destination address. Not true. He charged 100% more of the initial fare. Uber never refunded me.
Case #3: The driver charged me 100% more of the initial fare. She reported that I didn't provide the correct destination address. I explained to her that it must have been a system glitch. I was late for the appointment with my doctor because of that. She reported me to Uber as if I made racial discrimination remarks. NOT TRUE. I contacted Uber and demanded a meeting with the driver to clarify that offensive report. Uber never was able to sustain the driver's claim and eventually they opted to ignore my messages. Very disappointing experience.
I might use Uber in the future but I'll be very cautious checking the charges before I leave the car after the service. And I would advice to customers to do the same.

My first time experience with Uber was objectionable! Signed up as a first time rider with Uber under a promotion called Chase50. Offer was for 50% off for first timers for the first 2 trips thru July 31,2017. Had a difficult time to get the first one honored and the second one was lamely refused. Their app is terrible! It willl not allow a promotion code to be accepted. Communication thru the app is rigid and tortuous and the usual 800 number in the charges description won't allow any incoming calls only refers you back to their app which is worthless. And to top it all the second driver's conduct and dress code was second rate to put it mildly. Thank goodness for Lyft which I have been using all along without any problems whatsoever. Their driver's professionalism is top rate. Even their promotions are automatic. I will erase Uber app not to use them ever again.

Driver Gurvinder ( car Tata Indica phone number *******861)in Chandigarh charged me Rs 401.51 instead of Rs 74.27. I entered the correct location and I was following the GPS till the drop off. And I was wondering how the driver changed the location because it was correct till he dropped me off. Driver somehow changed it after that and charged me extra. This isn't fair- please check driver's phone or how he did it. And he didn't show me that he completed the trip and Once I got out of the car he did something on his phone. Same time I thought that something was wrong. Now I can't trust Uber at all.
They charged me four times the fare I was supposed to pay and they didn't even confirmed me. I was shocked to see the email of 401Rs.
That's ridiculous. I have been doing lot of Uber rides but now onwards I want to tell everyone to keep a check on uber drivers in India.
This is very bad experience from uber. I thought Uber drivers were honest - didn't expect this at all.

First and foremost, in India there is no customer care service from UBER. There is just a help tab through which we can raise a complaint and that will be solved after 24hrs (taking their sweet time to respond).

If a customer is in a deep trouble there is nobody to help. That pathetic "HELP" doesn't help actually.

There were multiple issues I have faced with UBER. But, today it was disgusting. I got ill because of the $#*!ty freshener used in the cab. Apart from that driver had stopped the car in the middle, ended the trip and told me to get down at the unknown place because I was ill. And I was helpless because UBER has only "HELP" tab which doesn't work at all at the time of need. He denied to take me to the destination as he had some other work. When I insisted him he told I'll take you to the X place (where he had some work) and then I'll drop you to the destination. He forced me get down. I had to taxi from that place to my destination (Thanks to God I found a taxi over there), by the way I was charged for this trip which was equivalent to trip charge. Who is going to help in this.

This is not the end yet. As the driver had ended the trip I was wrongly charged (more than what it is at time of booking) whose fault it was? Driver was rude & abusive - UBER has "HELP" tab for your security.

I have raised many requests on UBER "HELP" till now no help.

One more important thing "TIME", nobody cares. Because of abrupt ending of the trip I reached my destination very late. Who is responsible?

This is not the first time I was wrongly charged, it has become usual.

IRRITATED, PATHETIC, DISGUSTING

UBER has absolute terrible customer service. Someone hacked my account but fortunately can't charge my credit card. Afterwards, I can't activate my account. After numerous emails with help. Uber with numerous useless advices like resetting password numerous time... it is still a NO. After 10 days, my account still does not work and the only way to contact them is via the help. Uber service site. The response turn around time is 24 hours. The worst thing is that the responses are robotic and really do not try to solve your problem. I will starting using other car service. Uber should be punished for offering such poor service.

I was so upset to see the prices have sky rocketed. I went the first time to National Airport and it was under $30. This last time it was about $36 going to and $55 coming home. I couldn't believe it was so terrible. I liked the drivers and it is not their fault but I can park in a hotel garage for $10 a day and take the shuttle over. I won't use Uber again, unless it is an extreme emergency. Greed is an ugly thing. The drivers aren't benefiting from the rate hikes... Boo for UBER

Called for uber to take us to union station from American university section of DC. Initial proposed charge was for $21 then just before pick up got message surge pricing in effect. Without proposed charge. Agreed since too late to reschedule with other company. Pick up was at 9:47 am and there was little traffic. Charge was $55.82. Fee for larger vehicle to accommodate handicap from Regan airport on return was $34 without tip. A longer trip. Contacted uber which was difficult and no remorse whatsoever. Will never use uber again as no trtust factor at all. Car was mediocre at best. Not a accompany to be trusted under any circumstances.