k k.

First and foremost, in India there is no customer care service from UBER. There is just a help tab through which we can raise a complaint and that will be solved after 24hrs (taking their sweet time to respond).

If a customer is in a deep trouble there is nobody to help. That pathetic "HELP" doesn't help actually.

There were multiple issues I have faced with UBER. But, today it was disgusting. I got ill because of the $#*!ty freshener used in the cab. Apart from that driver had stopped the car in the middle, ended the trip and told me to get down at the unknown place because I was ill. And I was helpless because UBER has only "HELP" tab which doesn't work at all at the time of need. He denied to take me to the destination as he had some other work. When I insisted him he told I'll take you to the X place (where he had some work) and then I'll drop you to the destination. He forced me get down. I had to taxi from that place to my destination (Thanks to God I found a taxi over there), by the way I was charged for this trip which was equivalent to trip charge. Who is going to help in this.

This is not the end yet. As the driver had ended the trip I was wrongly charged (more than what it is at time of booking) whose fault it was? Driver was rude & abusive - UBER has "HELP" tab for your security.

I have raised many requests on UBER "HELP" till now no help.

One more important thing "TIME", nobody cares. Because of abrupt ending of the trip I reached my destination very late. Who is responsible?

This is not the first time I was wrongly charged, it has become usual.

IRRITATED, PATHETIC, DISGUSTING