I wish I can give zero stars.
Let me start by saying after ordering nearly 500 orders via Uber eats and more than 1000 rides with Uber, I have now deleted my account with them.

Today I ordered food for my kids from Greggs. I put the order in at 2.20pm and about 10 min after they say the delivery guy is picking up my order. When it was about 2.45pm I wanted to cancel the order because I can see in the app that the delivery guy has been at the same spot for the last 15min and of course now by the time food now gets to me it cold and not fresh. The ETA time keeps on moving longer and longer. Bare in mind I have a child with learning difficulties who is waiting for his food.

By now I got another ETA update which now said that the ETA is at 3.15pm which by now was nearly an hour since I initially made the order. When I initially made the order it said on the app that the estimate delivery was 25min.

I now went into the chat app of Uber eats explaining to them the situation and asked for my delivery to be cancelled because it's taking too long.

The Uber eats app is not good at all. You send one message and then they will send you 5 to 6 messages at the same time which does not give you a chance to read all. I saw the message do you want to cancel and I said yes stating my reason and letting them know that the driver has been at the same spot which is not even at the restaurant for more than 20min. I then went through the thread and saw due to me cancelling they are charging me about £19. The food that I ordered was £20.

These people whoever dealt with my case has no shame. After they took my money without any investigation regarding the ETA closed the chat which did not allow me to chat any further.

I then called customer service which was no help at all. I then sent them an email a
Explaining that the ETA kept changing and driver was at the same spot for more than 20min and that I only saw that they will charge me after I went through the chat thread but they responded saying that I wanted to cancel and so they did and at the end of the response they said "no response needed".

How horrible and disgusting is this customer service. They did not even bother to investigate why the delivery driver accepted the job but stayed on the same spot for more than 20min. These horrible people did not even consider that that money they took was to buy a meal for my son with learning disability.

No investigation was made regarding the driver.

Many times I've ordered and I can see the driver took the job but the driver would take their own time to deliver. Many times my order is wrong, many times I receive an order where the food is spilled but I don't really complain but today this company has made a fool out of me and took money from me, money that was meant to buy my son a meal from his favourite restaurant.

I am extremely disappointed by this company, their customer service and their delivery service.

We are paying a fee, we are paying the drivers so why are drivers allowed to pick up your order when they feel like doing so. Why were their no investigation into the delivery guy's ETA or why was he at the same spot for more than 20min.

Uber Eats needs to know that their service is not free. We pay for the food and delivery service so why are we treated as if they are doing us a favour and as if the service is free.

As said I am so disappointed and disgusted with this company.

Guys, let me explain to you experience of working with Uber,
I worked with Uber last 4+ years, recently one of my Uber rider attack me from the back seat of my won car ( New York Citi, he was drank like hell,
First he asked me go there in here, which is he don't even know where he wants to go, but his girlfriend with him who is ride Woner on the app, she gave address on the apps she want go, but her boyfriend who was very drank asking go there or here, at the and I asked him where exactly you guys want to go? The ladies says flaw the address I give you, so start to drive her address and ignore him, he got mad about it and start to punch me on my face, I get out from the car try to call police, he didn't gave me chance to call police and hit me on my head with his belt, I got injured very badly bold come from my head,
And I see he's not stoping so push him back he fall Down get injured himself, so police came we both get arrest,

Few month later court found me no guilty gave me dismissal latter, which Is I send it to Uber Ofice by email, they get back me says my account get deactivated for safety purpose
So my brother and sisters whoever working with Uber you have to keep in your mind that Uber don't give you $#*! about your life or what's going on with you out there, this company misuse worker like us also no justice for you
Uber only care about there rider and misuse the system on you,

Uber don't give a $#*! about working people rights,

The picture tell you what happened to me after drank rider attack me,

So if you thinking about working with driving with Uber, you have to keep in your mind Uber don't give $#*! about your life, Uber will not find out who's fault or what exactly happened the with suspend you instead helping you.

I will and always have admitted, it's not about loyalty but business. I supported uber in the past because they were getting the job done better than the cab companies. And in a sense they are still more efficient than the dying breed of the cab industry. However there are and will continue to be more rideshare business. Look what Napster did to the music industry and look where Napster is now?

Uber has gone down hill for me as this whole rating thing has gotten out of hand. I am on time for my driver, respectful (treating them the way I want to be treated), and despite not liking the tipping I still do it. I don't like the rating as it's pointless. If I give the driver a bad rating legitimately they will and have rated me poorly. Anything less than a 5/5 for a driver is "wrong". So the passenger gets bullied into giving them a perfect score. Then there is this tipping which I have been in the service industry and support it but UBER was all about the no tipping and now if you don't tip enough or worse on time, the driver rates you poorly. Personally, I don't care if a drive likes me or not but when my rating can impact me getting a ride, this is where the problem is.

Some examples I dealt with is I had a driver in Montreal who didn't speak English and I did the best I could to communicate in French and so my rating goes down. In Phoenix, my driver was soliciting his private driver business and when I couldn't use his same thing. And most recently in Seattle one driver was so depressing talking about how she has no friends and that she doesn't know Seattle well. I had to end up using my own gps using international Data and yet now I get a bad review. I was scared to give this lady a 4/5 yet alone worse. And I have gained other example.

I have supported UBER coming to Calgary and Edmonton, even when they were booted out temporarily. Now that I live near Vancouver, I was supporting them coming there as well. Now, I'm starting to change my mind.

My point is now I'm considering going with other options including the awkward hailing of a cab! Regardless, ride sharing will continue to grow, the question is, will UBER be a part of this or eventually not exist like Napster, being just another company that started a trend?

FYI they make it hard for you to contact them with complaints unless you say you were in an accident.

Really Disgusting! This is the condition of National Capital Region, the biggest frustration people facing here is conveyance and moreover traffic. Nobody is hell bothered about 9-10 hours of jobs extending to 12, 13, 14, 15 hours and so on.
A person going to office or market thinks to book Uber/ Ola, the first question the driver asks is DROP KAHA KA HAI- i. E. Where is your drop location. Whereas, its clearly mentioned in Ubers rule book that the driver is not suppose to ask the drop location, not a big deal the rules are as fake as the company is. After waiting for 10-15 minutes, either the driver switches his mobile off, or standing at one position he will say that I am not able to track your location or even he will just sit over it and cancel the trip after 15 min with no intimation. This is not something that happens once or twice a week, this is something that happens twice/ thrice a day. Then for all the cancelled trips they will deduct 80/- (per trip), now if a person doesnt have the time to write them the incidence happened, they will not even return the money back.

Even after my last complain to uber, I attached the screenshots and sent them, these people apologized and gave me vouchers to close the matter and said that this will not happen again. But what next, everytime I should write them such detailed mail so that they pay attention to this, they dont even have a customer care. Moreover the driver has the guts to say that JAO KAR DO COMPLAIN or Okay, Jisse kehna hai kaho. Because what worst, just that they will not get the days incentives, nothing more then that. Everybody is just into money printing business, and who is the sufferer, just the common man.

Frustrated person, at last when goes to an auto wala so either he will be on strike or he asks for money as per his choice, because there are no rules. Nobody is there to check. Why is the common man working so much, just to get frustrated and depressed, for he is helpless for so many things and at last he should be happy that he has money to get admitted in a branded hospital. Anybody in India can strike for any non sense thing demanded, what should a common man do. Leave all his work and strike for the thousand things that he has to face because of wrong people into business. What is the government doing.

Meru and mango are out of business because of uber and ola. If this will be the case, the day is not far off that even uber and ola will be out of business.

Hi

Good to have your services in share too and for the last two days i am enjoying my to and fro rides, with competitive rates.

You have clubbed me with another rider who was in a different direction

For eg.;; my (second) booking was from Income Tax towers, AC Guards to Manikonda which is of some 13 kms plus
In the first booking, the cab's destination was Janapriya Utopia via Attapur Road
And then he drove me from towards langar houz and proceeded to nekhnampur from there to Manikonda, nearly covering some 20 kms in the traffic.

These two designations are poles apart. Ofcourse sharing is always time consuming. I do agree
But that should also be properly connected in the same route or beyond one destination or may extend to the bye lanes.

Definitely that cannot be coupled with this type of two different directions, that too in this hyderabad traffic in the peak hours.

So my advice is to refine the connectivity so that there will be more no. Of commuters

And again on second occasion, today you have clubbed me with another who travels to entirely a different destination

Today also the same thing happened
You have clubbed customers travelling in two different routes thereby causing chaos between us and good amount of delay in the travel. I picked up at 9.00

IF YOU POOL CUSTOMERS TOGETHER WITH DIFFERENT DIRECTIONS. Really this is not expected from you
YOU WILL BE A FAILURE IN UBER POOL

GO DOWN MY BOOKING HISTORY AND ESPECIALLY TODAY'S ROUTE AND IF YOU HAVE ANY CONCERN FOR CUSTOMERS TRAVELLING IN POOL, YOU WILL NEVER RESORT LIKE THIS

This is my second mail. And which i expect turn a new leaf

If you dont improve, your efforts of pooling will go unnoticed

Regards
Jaya
*******040

UBER IS THEE MOST RAGGEDLY OPERATED COMPANY IN EXISTENCE. IT SHOULDNT EVEN BE IN ARIZONA IF THEYRE GOING TO RUN IT THE WAY THEY DO HERE IN PHX, THE ONLY FARES MY SO EVER, EVER GETS ARE JERKOFFS TRAVELING 2 FT DOWN THE STREET WHO BABBLE "O IM JUST GOING DOWN THE STREET FOR SMOKES", AS IF THEY DONT WANT TO BE AN INCONVENIENCE BY GOING FURTHER WHILE THE WHOLE TIME NOT TAKING INTO CONSIDERATION THAT STUPID 2 FT TRIP IS ONLY COSTING $3-$4 OF WHICH BS UBER TAKES ALMOST MORE THAN HALF OF, LEAVING A STARVING DRIVER W/ A BS $1.50 FARE & A BS CUSTOMER TOO LAZY TO WALK THEIR ÀSSES UP THE BLOCK TO GET THEIR SMOKES. THIS BS CAN CARRY ON ALL DAY, W/ SOME FARES BEING 5-10 MILES AWAY GETTING PICKED BY A DRIVER WHO WASTED $5-$8 WORTH OF GAS, JUST TO GET CANCELED ON WHEN THEY GET THAT FAR? ALL BECAUSE OF ANOTHER UBER DRIVER WHO WAS CLOSER, DIDN'T WANT IT? THE FÛCK IS THIS BS UBER DOING TO PEOPLE? ITS DRIVERS? IMAGINE GOING OUT TO DRIVE, YOU'RE PROFESSIONAL, INTELLIGENT, EASY GOING, COURTEOUS, GETTING NOTHING BUT JERKOFFS GOING 2 FT DOWN THE STREET EVERY HLF HR OR SO, BEING CALLED BY SOME ÀSS CLOWN WHOS 2 CITIES AWAY JUST TO GET ATTITUDE OR WORSE CANCELED & YOU JUST WASTED $50-$60 IN GAS FOR A DAY, ONLY TO BE ABLE TO MAKE ENOUGH TO PUT GAS BACK IN TO PICK UP MORE JERKOFFS? WHO THREATEN YOU? WASTE YOUR PRECIOUS MONEY & TIME? UBER IS THE ULTIMATE LIBERAL, PÛSSY, HERES-OUR-$-DONT-HURT-US COMPANY RUN BY THEE MOST ASININE, WIMPY, EDUCATED-BY-COMMON-CORE-MATH ÀSSCLOWNS EVER TO BE CONCIEVED. THEIR BS UBER GAS CARD? THIS COMPANY ABUSES IT & FÛCKS IT UP FOR THE CUSTOMER WHO USES IT FOR GAS IN THEIR CAR. UBER TAKES OUT WAAAY MORE THAN THEYRE ALLOWED TO FROM IT, BEING LIKE THE BS CUSTOMER ONLY GOING 2 FT DOWN THE STREET BY TAKING OUT $50 IF YOU SPEND LESS THAN THAT & THE BS INCENTIVES LIKE "PICK UP 400 FARES THIS WEEKEND GET A $1,000!" IS ONLY FOR THOSE WHO HAVE ANOTHER P/T 10-15 HR A WEEK JOB, NOT RELYING ON THEIR BS GAS CARD, & DOESNT MIND THE ABUSE. TO UBER, EVERYONE ELSE CAN GET FÜCKED. THE UBER HERE IN AZ BARELY PAYS BACK THE $ ITS ALWAYS SOMEHOW STEALING FROM THE DRIVERS & WHEN THEY DO ITS WEEKS AFTER THEY STEAL IT. IM TELLING YOU, DONT WORK FOR UBER IF YOURE DESPERATE ID RECOMMEND WORKING WALMART WHICH I HATE JUST AS MUCH OVER UBER, BECAUSE GETTING LOCKED OUT FOR 10 MINUTES WITHIN AN HR FOR CANCELING TOO MANY FARES THAT ARE OUT OF YOUR WAY WHEN YOU ONLY HAVE ENOUGH GAS TO STAY IN YOUR CUSTOMER-LESS SPOT, FORCING YOU TO WASTE EVEN MORE TIME SO YOU CANT MAKE $, YOU WILL WANT TO QUIT & KILL UBER. MY SO GOES THROUGH THIS HERE IN PHX, AZ EVERY. FÛCKING. DAY.

UBER ONLY WANTS $.
DOESNT CARE FOR SHÏT.
$#*!. UBER.

Uber Blocked My Account without any concern that I violet there policy of more than one account

First of all I want to confirm you guys that I never violet any of your policy I have only one account of mine which is *******@gmail.com only.

Secondly second account is of my wife which is *******@gmail.com, yes previously she use her own name and mobile number but after that Delhi rape case done by UBER we threaten to use your service and then we changed that account with this mail id because during all this incident we get to know that UBER in no more safe for women's any more, not because of uber is unable to make it safe but because of the people you appoint in india are not at all responsible and not able to come in front to answer people or to resolve their queries.

Third I almost waste my 25 days time to promote UBER in Jaipur RAJASTHAN and in my company at Jaipur in given below manner
1. I make them aware that UBER is not only that driver this is much more than that, and trying to release their fear from this company
2. Secondly I do few campaign in my office to promote this company and educate people that how to create account and how to add prepaid wallet in uber
3. Thirdly as you guys are also aware that in many of customers phones PAYTM Wallet option is not appearing that why I allow them to use my phone to create there account in my phone so that they can use their phone to login that id and use the services.
4. I teach them to how to use pay tm wallet
5. I transfer money for first ride from my Pay TM so that they at least feel the comfort and smoothness of UBER expertise, and I almost spend 5000 INR in promoting this service
6. I feel shame some time just because of this referral when driver denied to come at given address and behaving vulgar some time in front of my referrals
7. I done 6 colony meeting to educate about the Benefits for this TAXI services in current aspect
8. I went to my friends house and society and that time also I speak for UBER and promote this as an employees
9.
During all this process i referee so many people and let them to create so many accounts and earn almost 100 account from my referral code and my wife's referral code, and many times when PAYTM wallet option not appearing then allow them to use my phone to create there account and let time create they pay tm wallet also, and that time no one from your team come or call or mail me about the policy, but surprisingly after working of almost a month then suddenly I get to know that my account is auto blocked, may be system is not smart and work as per inputs and that is right also but when I justify on mails to your team about all this then no one is even bother to revert on mails, and even after blocking my services you guys still sending me mails that refer us and earn 600INR in your account and still my referral code is valid for others.

This make me mentally depressed and I feel cheated by UBER, and I feel very shame full in front of my referees and colleagues and every one is saying "kya huva teri uber ka isne to teri hi laga di" and so many other comments, I feel shameful in front of my family and friends also, and final again after that rape case once again this is confirmed that you guys are not able to provide customer satisfactory services in india and you don't have any rights to provide your services in india.

Relief required:-
1. Enable mine and my wife's account *******@gmail.com & *******@gmail.com

Or

Provide my remuneration where I waste almost 25 Days for you as an compensation of ******* INR
Refund my Promotion cost 5000 INR
Provide Mental compensation of ******* INR

Or

Provide your Indian Address where I can send legal notice to you guys

Till the time I am not able to get your Indian address I will remind you many times in a day …and as soon as I get someone from uber then I will sue you in court.

Aside to Advocate Hemant I hereby authorized you to prepare legal notice in mean while