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Andrea G.

1 Level 1 Contributor
  • 4 Reviews
  • 0 Helpful Votes
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Experience: Shopping, Autos & Vehicles, Travel

Member since November 2020

  • Reviews

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4 Reviews by Andrea

5/22/21

We bought a scammed Arabian desert Safari, while we were in Dubai.
The owner did not have the offer, which was posted on Groupon, so we said, to forget about it and asked Groupon to refund us the 2 tickets we bought.
Groupon refunded only one ticket after million of emails, after the Al Kuutot Al Thababia Tourism Dubai just voided the Ticket and took the money,
Groupon customer service has been a joke ever since and I needed 50 emails for someone to understand. I do not consider the case still closed.
Below the email sent to their "Manager" Mani.
Zero stars to Groupon (by the way you can find better offers, if you go directly by the sellers. The Ethiad Museum is chaeper at the door than Groupon, same as the Burj Kalifha to the TOP") and never anymore.
Here is the letter sent to him and his "staff"
Groupon failed in all the possible ways for the following reasons:

1) you confused me with some refund into Groupon of the wrong amount 34,80AED instead of 87AED

2) you have been protecting the scammer seller, who has been sending me ridiculous messages per what's up and you have put me in the middle of a resolution, which YOU should have led and taken ownership to resolve

3) you have been generating a ping pong of emails as a result of this mess, whih caused me to lose hours of work and the associated money, which I asked you tocompensate me and you did not even aknowledge the topic

4) you have never aknowledged my conversations I have sent you as a proof of the scammer Al Kuutot Al Thababia Tourism Dubai

5) you have never provided me a more efficient phone number to call, to resolve this quickly, but rahter forced me during and after my holidays in an exchange of emails, which resulted in writing a book

6) you do not offer the users the option to review the scammers in your portal, so that other people are not scammed like me. This is the sign you are instead protecting them, losing trust from users as a result of this

7) you have allowed the scammer (Al Kuutot Al Thababia Tourism Dubai) to redeem the voucher, without me ever authorising it, when I should be the one redeeming the voucher.
Given the deceiving and lying nature of the Dubai businesses, this is the last thing you should ever allow in your portal

8) Despite my requests to escalate the topic to a manager, you have delayed in showing up for over 2 weeks and instead pu me in contact with a person who has proved to be useless and not accountable (Jayalakshmi V.) - he should be fired.

9) I have no idea where the refund in groupon is. Please make the refund to my Credit card ending in 4992, not in Groupon as many times mentioned I want to get out of tihs scamming

10) you have not provided me the information, on how I can remove my profile and delete all my data forever from this platform, clearly infringing the (non exhisten in dubai) rules about Data protection.

11) if the above are your "standards" then just stop mentioning that, you are making ridiculous of yourself.

Appreciate, if you specifically address the points above, as we do in first world country.

Tip for consumers:
stay away, they will scam you

Service
Value
Returns
Quality
1/10/21

(a scandal I need to rate 1 star instead of 0 stars, in order to alert all of you!)
This is an organized group of trained people, whose aim is to deceive you and steal your money
For the second time in a row, we fell again into this defrauding company
Fox rental a car robbed us money and there IS NO WAY to get in contact with anyone: customer service Email, Face book, Websites, call center,…. (they actively use the technique of Ignore, avoid and Denial)
FACTS:
Upon arrival the employee Mr Michael said: "I will make you an offer, you cannot refuse"
Given we had previously been defrauded in February 2020 at the Miami "Airport" station( by an employee who forced us to add an insurance we never asked or needed, case officially reported to the station and on the social media) - we answered " NO".
But then he added: "you should trust me, If you return the car empty, it costs you only 3US$ to refuel the car.
After returning it with some fuel, we were (obviously) charged for the whole missing fuel. There has been no WAY to get in contact with the scammer Michal, his office manager and the management of the company in general, neither on the day, nor later (5 months later still)
As a consequence we have reported these repeated sales fraud techniques to the BBB and to the respective authorities.
Remember, that FOX being cheap, means YOU WILL PAY the difference (with interest) in phone calls, nerves and a lot of time wasted, after the rental
This is the worst scamming company ever met in USA

Short note on reaching the station:
When you land at the airport, there is NO Fox car rental. You need to wait for a bus at least 20 minutes, drive additional 20 minutes to a station. Still this is NOT where FOX is: you need to wait for a SECOND bus (no air conditioning and no social distancing so to better spread COV19) and after a journey in 120F, you get to their third world location.

Tip for consumers:
just NEVER EVER RENT WITH THEM

Service
Value
Returns
Quality
12/26/20
Verified site experience

I have bought those tyres here, as there is a decent amount of info and rating about those.
Owever you lose 3 stars, due to the incompetent customer service I spoke to on Monday, who effectively delayed my purchase decision by 5 days, losing also additional research time (google and forums) for info he was not capable of doing

Reason I chose this business:

I found some tyres, with good reviews and wallmart does not sell those. So for this time only I bought them here.

12/24/20

Disgraceful company: be aware, as they are using the COV-19 Pandemic, to steal money from Passengers. Report them to the EU commission and the relevant authorities.

Before COVID I took 115 to 140 flights / year. I have seen pretty much everything and any sort of disservice. The one from Eurowings is one of the worse
Eurowings has shown significant flaws in their process and built-in practices in place, aimed at scamming their customers.
In the price of my Ticket Dortmund to Brindisi (Basic) a hand luggage was included for free.
Immediately after the booking I called EUROWINGS call center, to make sure, this was correct and they confirmed. On the day of the flight, I decided to call the contact center again (Yes, I did not trust them already). After one hour spent in the queue, with no answer, I gave up.

Scamming practices
At the check in the lady charged me immediately 5€ for checking in there (since when? And where was it written?!)
Nowhere in the whole ticketing system had Eurowings mentioned this, nor did they send a reminder before the flight. Silence Ignorance Traps customer defrauded
After collecting the 5€, the lady asked me to pay additional 40 Euros for the luggage, to which I exploded. I knew, something was being hidden by Eurowings through the whole process.
I argued that this was free in my Basic ticket. She pointed at my small (see photos), saying that was my hand luggage (measures 10 cm x 10 cmx1 cm, so this slides anywhere, including the hand luggage).
As this sleeve being converted into a hand luggage, the trolley became a second luggage, so I had to pay additional 40€ (half the ticket price), if I wanted to fly.
I asked to speak to a manager, which obviously does not exist. She said to contact the complaint department online. I reached to them and I got evasive copy and paste emails, so I decided to report them for illegal practices to the EU Commission.
Do the same if this happens to you
I requested an official apology by the company and the Kai advisor on Facebook who avoided to answer, as well as Michelle Polzin and Laura Piccolomo from the customer service, who tried to shut me down with a useless, time wasting Emails.
Disgraceful, stay away and report them as soon as they scam you.

Tip for consumers:
Report them to the EU commission and the relevant authorities.

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