UberReviews 1,533

Used twice, over charged twice. I have used Uber twice. Both times going incoming, I was overcharged from what they stated the charge would be. And trying to get it straightened out, so called customer service kept sending me a form letters that had nothing to do with my complaint. In my opinion Uber is a scam. Yes you can get where you're going but they charge you at least 20% more then they state their charging. One time, they charge me three times what they stated they would be charging. It took in excess of 75 emails from me to get that straightened out. Don't waste your money, don't waste your time. Uber stinks

I use Uber in China, Australia, India and UK and have found them to be reasonable up until now. I took an Uber in Brisbane recently and the driver was terrible. My female companion complained to the driver about his erratic unsafe driving in general, his ignoring of the navigator, ignoring of directions. Uber driver, knowing he would get a one star rating, then complained about us both making 'racist' remarks. I have no idea of what nationality the driver was, it was not even on my radar. My companion sits on University Boards and other Government agencies and is listed in top women business leaders, I also am on similar boards, travel extensively through Asia, Europe and India, we both have no racist comments to make, but we are immediately, according to Uber, guilty. Uber suspends account without discussion with me and then after only sending condescending patronizing emails 'about their community' as they are now also the new warrior and standard setter of community political correctness and protector of multiculturalism, supposedly 'unblocks' my account but it will not work. Despite trying several times to contact them to resolve, emails are answered, one of our team will be in touch, still waiting. Uber's arrogance knows no bounds, they answer to no one but themselves, they are not only condescending in their attitude, they make public claims which they do not back up. As they have to answer to know one except their own falsely manufactured 'community' which standards are set by a mutli-national based on profits, not moral or a code of conduct that has checks and balances denying a process for right of reasonable reply nor natural justice to their passengers. Their complaint service is purposefully designed to avoid human contact so they can make their morally one sided incoherent biased judgement in complete isolation and then make unfounded derogatory unable to be replied to judgments that if I knew who it was I would complain to the HRC. As they have no responsibility to local authority nor reasonable codes of contact and conduct, do not expect a fair go from Uber and do your best to out them as a self serving corporate usurer of community standards for their own profit motive while making false claims against real people of high standing in real communities, expose them for the hypocrites they are.
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Recently use UBER to and from NY La Guardia Airport from my home in Riverdale, NY. The fare was $17.00 higher on the return trip than going to the airport. When I complained to UBEr, I was told that 'surge pricing" applied to my return trip. Surge pricing is in effect during periods of high demand, high or heavy traffic, or bad weather. None of these conditions applied. In fact, we asked the driver upon pick up if it was particularly busy, and he confirmed clearly, it was not; in fact he said it was extremely LIGHT. There was absolutely no traffic on the trip from the airport to my home. Conversely, on the trip TO the airport three days earlier, when my fare was $17.00 LOWER, the driver said traffic was extremely heavy and she took an alternate route to save time.
I firmly belive UBER also uses their "SURGE PRICING" as a means to increase revenue during normally quiet times, forcing customers to pay higher fares in order to make up for fewer rides requested. I find this very disturbing and unethical. Finally, in UBER's response to my complaint, I was told that the fare was displayed before I accepted the ride. And while this is true, I needed a ride home and price gouging is improper and unethical in any situation. I am looking into other ride APPS, and will avoid UBER in the future.

DO not drive for uber eats as this company has no value for any of it so called Partners. YOu will end up paying uber to drive for them and no profits. In addition you will be stress out because they also want to rate you for a rating system that you have no control over. I started driving for uber because i was recently laid off and needed some income. Like many before me i, fell prey to their deceiving craiglist advertising that tell you that you could make up to 30 dollars and hour and that it was a fun no boss way to make money. DIN"T even come close to making minimum wage and in addition at the end of the year when i file taxes was told that i owed 1500. Dollars. For taxes. SO after taxes, oil change, Gasoline, tires, and i ended up with nothing. I also tried their UBer eats was far more worse. I was waiting for over two hours to get a precious beep and after getting beep went up four set of stairs and customers don't even give you any tip. Delivery fee was only 2.30 cents so after two hours. THis is what i made. In addition i did twenty hours for uber eats and made after gasoline 100. Dollars far less than the minimum wage. DO NOT GET Deceived by their false adds to be your own boss and make as much. They control everything, from rating, to how many beeps, you get to tipping option which they still haven't added to their app. DO YOUSELVES a favor stay away from UBER EATS.

I'll start by stating in New York uber has the most laziest drivers, more lazy and un- compromising than average crappy cab service. In my experience drivers refuse to contact their customers, they lack any ounce of hospitably, Ive seen cabs on my map literally pass right by me, are too lazy to find me or even make a U-turn. Despite the address I input some drivers will get lazy and drop me off at the wrong spot or a block away from my stop. Some drivers are either to old, lazy or stupid to know how GPS works, which cause locations errors most driver do not want to make up for, for a lot of errors drivers make I "the customer" have to compensate for. Uber's refund system is a joke! If a driver cancel a trip the cancel fee comes out of my pocket! And when I report it they give me credit (not an issue) but I want my real money they toke back! Their rating system is adorably useless, because regardless how many one stars a driver gets whats the point if you can't report the driver on their $#*!ty service or better, make a complaint, I've seen drivers that treat me like crap with five or four stars!?. I'm from NY and a lot of drivers are not American therefore theres a big broken English barrier, try explaining a location to someone who doesn't understand you or vice versa. The only reason I ever use uber is literally because Lyft has error issues on my phone, Lyft is also cheaper with nicer drivers, while uber is the Kwik-E-Mart of cab services. Ubers only good for drunk or lazy riders who don't understand good customer service.

I always had a good drive with the uber. But today morning I have my exam from 9. I call the uber driver before 35 mint so that I can reach early. And he revived my call and told me he will reach within 5mint I waited for him for 20 mint and the driver didnot turned up and I literally missed my exam. Please select some professional driver or else it will be a great loss for the Uber company. (*******824) this driver should need to learn a lesson.

I spent over an hour of my personal time seeking the lowest fare to the airport following meetings in Grand Rapids, MI. I'm a government employee, and every dollar counts. Out of over 30 options reviewed, UBER was by far the cheapest at $16 from downtown. Next best was $20, and then the others hovered around $35-45. Google revealed the secret technique on how to preorder a 5:15am Uber the night before.

Out of the shower I spy a circa 5:15am. Text that, due to SURGE PRICING, my 5:25am fare would now be 3.5x what we had agreed to the previous evening, and I had 5 minutes (already spent in the shower) I could cancel without being charged a fee. The soonest cab ($40 fare) was 20 minutes away that I couldn't spare at this point. My $16 deal now cost $51. Cancelling Uber at this point would mean a missed flight, lost connections and expensive misery. There was nothing to do but pay whatever they asked. Sort of like breaking down in the middle of nowhere with the only mechanic being the crooked Sheriff's brother. Well played Uber! Well played! I can't help but think this is a frequently used well-planned scenario or else they would have made me aware of this surge thing the night before being a possibility. Had they done so, I would have used a stable priced cab service. I shall never use Uber again. They not only screwed me, but all the transportation providers that were cheaper than $50. I also am left with a bitter taste of my Grand Rapids experience although everything else during my visit was superb. I will never recommend Uber to a friend or worst enemy. NONE OF THIS HAD ANYTHING TO DO WITH MY DRIVER. She was great.

Uber gives men a chance to cheat on there girlfriends or wife's. I've had it happen to me and know other women it's happened to. The guy would say I'm doing uber but really he's going to meet another women. So be care other women out that you boyfriend or husband is really doing uber and not out cheating on you. I think uber is ruining lives and destroying relationships. I think uber should be a schedule hours and should be online so many hours before getting paid or something to ensure men won't cheat.

We ordered Uber XL for our party of five. A Toyota 4Runner was assigned. It did not have seating for five plus a driver. We had to cram four in the backseat. Several emails between Uber and myself resulted in a "too bad, it's what you ordered." So we paid premium rate for a service we did not get. Uber XL says parties of 1-6, but beware. You are responsible for knowing if the vehicle assigned will seat the number in your party.

Driving for Uber is simultaneously good and bad. Pay is constantly fluctuating. Very unstable. $600 one week, $350 another week working same hours. They let anyone be a driver so there are more drivers now then there are rides available. Very incompetent system no way of contacting support except email or from app by selecting specific problem and even then they respond with an automated message based on problem. They do not help with maintenance or gas. A few cents off their gas credit card. Big whoop still spending $80-$100 a week on gas to drive full time and 6,000+ miles a month. And the service is way too cheap a measly 65 cents a mile and 11 cents a minute in my area with customer always wanting to make extra stops and screwing me out of my time. And they encourage people not to tip. Even for Uber eats I wait in long line and bring food to your door for $4 and no tip? Waste of time and destroys your car. Only good to make extra spending money not full time. Not to mention some customers are petty and will leave bad ratings for something like dirt on the floor. Ok 10 other people were in my car today how would I not have dirt, part of which is from you? I have time to vacuum after every ride? They expect so much out of a taxi service. Even had people complain that I didnt have the wireless Aux for their iphone 7 are you serious?