UberReviews 1,533

After reading reviews by other disgruntled customers, I can see that my experience is unfortunately normal.

I arrived at Manchester, UK airport around 10:30 pm and used the app to contact a driver. The app showed the driver was 3-5 minutes away but I waited 20 minutes before receiving a message that the ride was cancelled. Part of the problem was the waiting area was not clearly indicated and local police were not allowing cars to park so it wasn't easy to be met. However, I didn't receive a call and when I tried calling I didn't get an answer.

I didn't give up and tried twice more since by midnight there were fewer cars but it didn't help. On one of the ride requests I cancelled within 5 minutes. Now back at home I see that Uber charged me $5 US for each cancelled ride, even the one I legitimately cancelled.

I'm glad there's a forum like this to lodge a complaint but would prefer the message reached a wider audience since I now have read that Uber was given an F by the Better Business Bureau. The public should know they are scam artists!

The driver pulled up and said they were cancelling my ride to the airport. The next driver informed me that they probably had a higher fare at the last minute as my fare was only $6.00. I then get charged a $5 fee? I asked for a refund to my card, but all I received was template responses stating that they will only issue a credit to my account and cannot refund to my card. I cancelled my Uber account and my wife and daughter did as well. Hope you enjoy the $5.00, Uber!

I've been trying to arrange a ride with Uber and have $150 in Uber credit. Every time I request a ride I get an error message. I contacted their help desk and after 35 emails and following all of their instructions, I still can't request a ride. They still have my $150 and won't provide a refund. They keep thanking me for my patience, but after a month of trying to use their service and them still having my $150 I'm out of patience.

I live in Europe and I've started using Uber as I was traveling through middle and south america. At the beginning everthing was fine and I thought it was a great service but sadly I was proven wrong! As I wanted to go from Meddelin city colombia to the airport to take my flight to panama city, panama... I used the Uber App for the transfer and the price that was shown to me on the App was approx. $25. It was $5 more than what I've paid for a normal Taxi coming from the airport to Medellin city but I was in hurry so I took the offer. After I've arrived at the airport though I've noticed that $45 were booked from my cc by Uber for this ride, so I did what everyone would normally do and that is send a complaint to Uber about the overcharge. I did this using the Uber app. Anyhow two days later I've received an email from Uber and I couldn't believe what they wrote to me."Your account has been permanently suspended". So they have suspended my account permanently for sending a complaint via their App. Can anybody believe this? Well after seeing what United Airlines did to one of it's customers nothing should shock us anymore! But all I want to say here is. We all need to always look for and use alternatives. These big companies need to have as much competition as possible otherwise they will grow arrogant and start treating their customers like trash.

My first day using uber, and my morning trip to the Passaic train station in NJ went fine.
In the evening though, as I'm approaching the station on my return home trip, the driver calls me and insists I cancell the ride.
I cancel and then get charged a $5 fee.
I ask for a refund, but they will not. They will only CREDIT my account. I may not use uber again for a while, but they insist they cannot refund to my card.
Bad practice and bad service, and all because of the driver's bad ethical practice (Nasir from Elmwood Pk).
I was very frustrated and not willing to use it again.
North Jersey...

I am attempting to become an Uber driver. When trying to update my profile, I get a message "please wait" with the spinning circle and it never connects on three different computers. I called several times on two separate numbers, left messages asking them to call and they never did. Uber website is also not very intuitive or friendly.

I am also working on Lyft, so far so good, their website works, at least. At this point I say stay away from Uber.

Try cancelling your account and find big surprises. Some of my friends thought they had cancelled their accounts along with their Credit card info. However, after hearing my problem, they checked with Uber and surprise! CC info was still there and accounts not closed. Here is what happened to me. I decided to use only the cash feature and delete my CC number. They told me I could not even though other friends have signed up for and used the cash only option(may not be available everywhere, i guess). After several days of back and forth emails to Uber I was finally told that I had 2 different accounts with 2 different CC's. One as a driver and one as a customer. I find this interesting as I don't have a Drivers License or CC, only a debit card. I am retired from Walt Disney! It is just a on-going mess, Consumers beware!

In suburban Tampa, we requested a car to Tampa International Airport. The driver, Lillie, was totally rude and incompetent. The vehicle had her own personal luggage in the back, so there was no room for ours. Her comment, in barely understandable English, was that we should have said the ride was to the airport. Duh. Apparently she did not know that Tampa International Airport is an actual airport. She slammed the door and yelled that we would have to call another Uber. If you need an Uber in Tampa, be sure you don't get Lillie.

This happened in Washington DC, need to get to the airport. Uber driver arrives, sees me and my family, kids, then leaves inmediately, without even saying why. Uber then charges me a $5 cancelation, charges me!. I don't know what to do, really need to get to the airpost, so I request them again. Another driver arrives, and does exactly the same thing. Uber does exactly the same thing of course and charges me another $5. What is this?. On top of all that, no way to contact them, worst service I've seen in my entire life.
Of course I am fighting them and I will get my money back one way or another.
Stay away.

Driver never showed and had the audacity to charge me for the full ride. I paid for it, was left with no ride and super late for my event. I finally called a cab - yes a CAB which showed up, more than I can say for MARIO, Jersey City driver from hell. If you see Mario as your ride, cancel it asap. He charged me 100%, for a ride I never took. Never saw him, ever. Uber refused to credit my account, after 4 requests. So here is how they do business: Charge you whatever they want, and never even have to pick you up or be accountable for leaving you stranded. I WILL NEVER USE UBER AGAIN! By the way, how about common courtesy for a customer who was been a loyal passenger for years, this is how they treat people. BE warned, until you face it, you won't believe it. NO CUSTOMER SERVICE whatsover. I boycott Uber and will pass the word along as many times as I can

This annoying uber company keeps charging my account for trips i didnt book. They charge a non existing trip when all my family members were at home over the weekend. When nobody went anywhere, they came up with a trip charge. It was very annoying there is nobody to complain to. I was charged for a trip when I wasn't in the country for heaven sake. Many charges on my account to Uber company are pretty questionable. Once your bank details are loaded, you can't delete, this means they have access to your money anytime. Uber is a fraudulent company, I will continue to seek for justice until I see it.