Leon P.

After reading reviews by other disgruntled customers, I can see that my experience is unfortunately normal.

I arrived at Manchester, UK airport around 10:30 pm and used the app to contact a driver. The app showed the driver was 3-5 minutes away but I waited 20 minutes before receiving a message that the ride was cancelled. Part of the problem was the waiting area was not clearly indicated and local police were not allowing cars to park so it wasn't easy to be met. However, I didn't receive a call and when I tried calling I didn't get an answer.

I didn't give up and tried twice more since by midnight there were fewer cars but it didn't help. On one of the ride requests I cancelled within 5 minutes. Now back at home I see that Uber charged me $5 US for each cancelled ride, even the one I legitimately cancelled.

I'm glad there's a forum like this to lodge a complaint but would prefer the message reached a wider audience since I now have read that Uber was given an F by the Better Business Bureau. The public should know they are scam artists!