UberReviews 1,533

Why the driver have to give to Uber personal information of private bank account, l my sure they don't give company bank account information

I am in Boston on business. Today, I send for Uber to pick me up after lunch at Roxy's Grilled Cheese. The first driver, accepts then 2 minutes later he cancels. The 2nd guy drives right past the restaurant. I text him to tell him he just passed by, then he cancels. The 3rd person, I text to tell her in advance that I am standing in front of Roxy's Grill. She calls and says she's there. I tell her she'e not because I'm standing outside the door (in the cold rain this whole time mind you). She says okay she'll be right there and cancels. I go back in the restaurant to tell the guy behind the counter what's going on. Recommends that I walk down to Walgreens and get Uber from there which I do after being very frustrated. Finally, someone by named Moses arrive. I tell him the story and he's very apologetic. I get back to my hotel and see that I have been charged $5 for each cancellation. I email Uber and informing them of what happened and they are refusing to credit my account. Welcome to Boston!

It has happened to me 3 times in a row that I had scheduled a ride and the drivers never showed up.
One driver never showed up called me stating that he missed an exit both times I missed my flight to the airport. You guys have bunch of fags working for you guys can't tech on time Uber is not reliable at all because they are making so much money they don't care about their customers I submitted a complain last time no one responded me don't have any number that you can call they are just app based and have a horrible service! Driver name was NABIN driving TOYOTA VENZA plate# T*******C don't trust this driver charged me money and never gave it back. Very upset about this situation

We are going on vacation soon and it was suggested by our resort that uber would be less costly than a taxi. I set up an uber account. Because I did not want to store a card number that was attached to my account or use a credit card that has thousands of dollars available to use I purchased a my vanilla visa debit card. I talked to my vanilla and ask them if this would be a card I could use with uber. They assured me of the cards available this card would be the one to use.

I tried several times to set up the uber account using this card and they would not take it. Not only that but the customer service people totally suck at their job. Basically I was told to bad so sad - and at no time did anyone investigate if there was a reason why you can not use this type of card. They just said sometimes they just don't work use a credit card. This type of card is used by many to receive direct deposit of payroll instead of having a checking account. One would think that uber would do some investigation to find out why there is a problem. So if you want to try and protect yourself by using this type of card don't expect uber to try and help figure it out. Worst service I've ever received. Given all the other bad things I've seen in the news lately about uber workers and the CEO this should not surprise me.

So I recently decided to give this $#*!ty business and app a try. First let me say there is no one to call when you have issues. Anyway, I download my app set up my account and begin to get a driver now first, I use my debit doesn't let me no explanation just unable to use try different payment. Okay credit card. NOPE! Okay create my pay pal. Again unable to use payment try different form of payment. What! Fix your $#*!! I even bought a *******@kng gift card and couldn't use that piece of crap. O and by the by the way all this time had me so damn late because I had to now take the train which if you don't know not all trains on Nj transit stop at the same locations so which an urber 25 min tops with traffic turned into 2 hours and 17 minutes. I had to get a cab which to the train from my place 20$ where the whole urber ride was 13$ then round trip ticket 16$ then another 16 more for cab from train to appt back to train. Did I mention when I got back to train from appt. Yep you guessed had to wait 51 minutes for train then over 25 min on the ride when back to Dover instead of paying for another cab I waited yep 35 more minutes for my girl to pick me up. Thanks Urber could have been dropped off at station in the morning right on time then wouldn't havre been late and after appt got picked up on time from station. But instead of using train was going to take urber because it was the same price. So I say again when your working it's great but it always has some sort of issue and no one to call you suck! Get your broken $#*! together and fix your issues for the future customers because you will need them you just lost one today I give you 2 middle fingers up for your performance!

Called and Uber black car to get my husband and me to DFW airport. The estimate for the premium black car was $91.00 but we decided to go for it this one time. We went the 20 miles from downtown Dallas to DFW in about 40 minutes since it was 7:00 in the morning. When I got settled on our plane I checked my account to see that they had charged me $152.00! I have been going back and forth with them for a week now and all I get is "The fare you were charged is within our estimate for a trip from your pickup location to destination. As a result, the fare was not adjusted." Even though I have told them it was NOT what they estimated, I continued to get the same reply 4 different times. I finally just cancelled my account. There was no other recourse except to now tell my story so someone else won't get ripped off like I was! By the way, the taxi ride back during evening rush hour was $50.00!

I received a ride that was 13 miles and took less than 30 minutes. My original estimated coast was $27 the initial charge was $25.
24 hours later, I received an email stating the driver adjusted destination and my fee was adjusted to $160. I disputed the charge stating the original destination was correct. I Provided screen shot of google maps and pick up and drop addresses. After multiple emails back and forth, still no luck of Uber correcting the, what I call a, "fraudulent charge". Customer service is less than desirable to say the least. I have been giving the runaround. I have asked for a contact number to speak with someone live but no such luck. I am now forced to dispute the charge with my credit card company and will being filing a complaint with the better business bureau. I understand mistakes happen but failure to correct mistakes is in enexcusable. Uber not only lost a routine customer today but also gained poor advertisement from a dissatisfied customer. I will warn friends and coworkers against using Uber. To many other options.

I ordered an uber to get to work this morning and after 5 minutes of not moving, the driver called and said if I wanted a ride, I would need to go with him to LAX. That obviously was not an option, so I canceled. I should have insisted that the driver canceled, but lessons learned.

Anyway, I was charged a cancellation fee and immediately complained. Respond #1 fored back immediately from "SC" saying we charged you correctly. I said no you didn't and asked for a refund. Hazel L provided me a credit, which would have been fine if that was the initial response, but since I needed to go through hoops, I demanded a refund back to my credit card. Gretchen C responded that is against policy.

Mind you, I am a 400 dollar/month uber user (I used uber eats at work pretty often) so this absolutely blew my mind. I can say that uber has officially lost a user forever, I hope the company implodes with the recent negative PR storm that has hit them.

Congrats Lyft, eat24, and postmates, you have a new customer!

It would be of great help if uber came up with simple terms or explained what is a uber pool while booking a cab. I booked a cab and chose the option of uber pool since that was the first available option while booking a cab.and the picture of the car for this option was a small car while the other options and pictures were of fancy cars.
When the cab arrived I realized it was sharing, initially I found it a little weird but I agreed to get into the car.the sharing drop was at prabhadevi.so I insisted the driver to drop me first since Wadala comes First.the driver agreed to drop me, but later said that the route on his phone was prabhadevi so he has to drop me 2nd. I told him I would like to get down and asked him how much did it cost.He said he will only be able to tell me once my trip ends. Which i found ridiculously lame. Only if uber could come up with a better solution to cancel or discontinue the service. I had a bull$#*! experience will never travel uber in India atleast. WORST experience. 1)wasted 1.30mins of my time and will also recommend my family and friends not to take uber atleast in India.