Kyle H.

I ordered an uber to get to work this morning and after 5 minutes of not moving, the driver called and said if I wanted a ride, I would need to go with him to LAX. That obviously was not an option, so I canceled. I should have insisted that the driver canceled, but lessons learned.

Anyway, I was charged a cancellation fee and immediately complained. Respond #1 fored back immediately from "SC" saying we charged you correctly. I said no you didn't and asked for a refund. Hazel L provided me a credit, which would have been fine if that was the initial response, but since I needed to go through hoops, I demanded a refund back to my credit card. Gretchen C responded that is against policy.

Mind you, I am a 400 dollar/month uber user (I used uber eats at work pretty often) so this absolutely blew my mind. I can say that uber has officially lost a user forever, I hope the company implodes with the recent negative PR storm that has hit them.

Congrats Lyft, eat24, and postmates, you have a new customer!