Absolutely shocking! Driver messing about driving everywhere with my food which meant my food was disgustingly cold and I have many items missing! I refused the order and the driver shouted at me in front of my children aggressively and slammed my house door in my face. I then contacted uber for a refund and they refused. I have had no apology or any compensation. I ordered nearly 30 pounds worth of food. Do not ever come to this company. They are incompetent to the core.
Overview
Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- San Francisco, CA
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members