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Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.
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I drove for Uber in Detroit for 1.5 years. They charged alot for being on their network and stole the tips. They recently deactivated my company (setcars) because they said I Defrauded them. Lmao. Ok! Thanks for building up my company and then stealing my drivers and bankrupting it. They used me and everyone else. Threw illegal cars on the road to undercut limo drivers and destabilized the entire system. They suck, period.
Do not get below a rating of 4.6 stars as a driver because that is one of their guidelines
I was an Uber driver in Raleigh, NC for 2 months a couple months after the launch just to check out what all the hype was about. First and foremost, driving for Uber is like working for about $10/hr(maybe) when you do the math. Uber charges riders in Raleigh $1.20 per mile. They pay their drivers 80percent of that or. 96/mile. That is a mathmatical fact.As a driver, when you pick-up a passenger and drive them to their destination, you have to drive back to the hot pick-up area to get another fare. That's a fact. Raleigh is not New York City where you can pick up a rider, drive them across the city, and pick up another fare 5 blocks away. In Raleigh, you pick-up a rider, drive them 10 miles away, and then drive back the same 10 miles to get another fare(typically in downtown or local concerts etc). I did it and I know. I even camped out at the airport for 2 weeks from 7AM-10AM when 35 flights typically come in from big Uber markets. Very few calls to drive and I positioned myself so that I would be the first to be called because of an area I know about very close to the terminals. Back to the nasty math that Uber hates to talk about. Your. 96/mile is now half that or. 48/mile, because you have to drive back to pick-up another passenger. Gas in an efficient car is. 15/per mile that you drive. Bro, now you are down to making. 33/mile. Hardly what I call a good job part-time or otherwise considering you are wearing out your car driving people around. No BS what I have just told you here. Just the facts. 1/16/2015 UPDATE! Uber has now dropped their rider fees to. 75/mile in Raleigh! Amazing. Take everything I stated above regarding the money you can make at Uber as a driver and reduce it by over half now. They have added a bogus hourly guarantee(with conditions that are not within your ability to control)and have the gall to state that they are looking out for the drivers. Most drivers are actually losing money driving for Uber now, when they factor in gas and car expenses, nevermind making any money. People... You need to have your heads examined if you continue driving for Uber. Regards.
Uber is always jacking up the prices. It drives me crazy. I'd rather take a Lyft.
I am driver for Uber, and they suck, they charge lots of fees leaving you with little pay
Uber is a SCAM! They charged $104 for a 10 minute ride in Austin, Texas. They say they have the right to add a surcharge if they feel like there is high demand. They added 10 times the charge without any prior notification.
UBER SUCKS! MY DRIVER NEVER SHOWED UP. I GOT A TEXT SAYING MY DRIVER WOULD B HERE IN 3 MINS AND I WAITED AN HOUR. I never received any pictures email or phone numbers either. I CALLED YELLOW CAB AND SOMEONE WAS HERE IN 5 MINS. THEY HAVE NO PERMITS AND THEY NEED TO B SHUT DOWN. THEY ALSO HAVE NO COMMERICAL INSURANCE. SO IF YOUR DRIVER GETS IN AN ACCIDENT YOU WILL NOT BE COVERED! HOW UNSAFE. F*** THAT COMPANY! NEVER AGAIN.
I've used Uber a lot in California. However I used it at JFK airport in NYC. To Wayne NJ. It was very early in the AM, so no traffic.The ride was no more than 40 minutes and I was charged $269. Which is unheard of. People in NYC need to know NOT to use Uber..
Great service. E driver was friendly and picked me up within 5 minutes of sending the request. App is easy to load. I was hesitant at first but was impressed with the service so far. Use code hsu2r and we both get a free ride.
Uber is a rip off. Don't get in the car. Driver will complain about their broke life and charge you three times the correct amount.
Uber is an illegal operation. Uber disobeys governmental laws, rules and regulations and soon will be shut down by FBI and Homeland Security.
These people don't even check to see who's credit card people are using. I was shocked to find additional charges on my card that I hadn't made. You can't get in touch with anyone other than through e-mail and they take forever to respond. They only communicate via e-mail because they don't want someone yelling at them over the phone for their fraudulent activities. I will never ever ever use their services and I don't think any one else should either. UBER get a phone so people can communicate with you.
Uber drivers are a really mixed bag. Some are good an others don't know where they are going. They should get better training.
How dare you use the word taxi you are not a taxi service and never will be. Black cabs are the best in the world and you want to come in and try to ruin an iconic London trade. There is no way a self respecting London cabbie will ever sign up to your company.
Tried Uber X as a Driver in Atlanta. Big major mistake. Passengers were verbally abusive. Pick up location was always wrong. When and after the passenger gives you direction to where they were going they turn around and complain to Uber and they get a great discount at my expense. A 25 buck fare can easily be lowered to 16 bucks and there is nothing you can do. Anything worst would be working for free. Never again. Live and learn.
Uber sucks. I used them twice and I was obercharged both times. It was a big headache to get refund. A couple of my friend used uber too-they had the same problem like me. Both time my drivers didn't know where they were going too. One of them at least was nice, but the other was rude and even cursed me. Uber offers $10-$20 free ride in the beginning. That's the way they get people. There is nothing free in life. One or another way YOU will pay for it. I'll never use uber again.
It sure can be a great experience for riders, but not so for drivers. Uber advertises $18-35 an hour while driving for Uber, but it's not true at all. I drove for 6 hours last night and I made like $90, and I was busy. See, while one can get a lot of riders, many just want to hop a few blocks away, which is not worth it for the driver at all. The fare will be just about $3.20 or so, or $5.50? Taking into account that maybe I drove more than a few blocks to pick up that rider just to take him/her 5 blocks away? Minimum flat fee should be at least $6 to make it worth picking them up. I actually have a rider whose fee was $3.20. But the driver has no way to know in advance these things, otherwise I won't pick up that person. Let's do the math, last night I made 90 - %20 to uber = 72, now 72 - 17gas = 55. Now 55 - 10 a day for car lease = 45 Now $45/ 6 hours shift = $7.5 which is less than minimum wage. Sure there are nights or days when you get a bit more, but that still be around $12/hour, other days average pay might be $15/hour or so, but no where near $35 an hour. In addition, if my car goes over the mileage limit from the lease I will pay 15 cents a mile and driving for Uber my car WILL go over the limit. Uber, should increase the prices to make it worth for the drivers, and riders before you complain the driver this and that and before you give such a low ratings, think about the privilege you have by using Uber, and how this ride might be at the drivers expense.
I have used it several times-maybe 6-7 and I found it to be easy and painless. I like the idea that I know what I am paying before they arrive, thus its my choice to use or not. No messin around with driving all over the place. I have seen coupons and promo codes too that take off 10-20% quite frequently. Anyway, there ya go!
Answer: I strongly believe that if anyone makes $20/Hour driving for uber, everybody will come out from the offices I work for them. If you make minimum wage while you are driving for them you are lucky.
Answer: Lmfao Women your crazy. And probably a feminst. And that's sexist women only driving women only being picked up.
Answer: Stay away from Uber, their criminals, they stole 160 dollars from me and never returned it back. Find something else to do
Answer: Take a tradition cab. Get a new credit card number.
Answer: They sit on your money and collect interest b4 reimbursing you. It's common with banks.
Answer: Dont use uber, use a taxi its cheaper and safer