Uber

I had to have some surgery 3miles from my house a couple of fridays ago in Plano TX. My friend set up Uber since i could not drive for 24hours and she cannot drive at the moment. The Uber account was in her name and account. Nice guy picked us up. Drove 3miles to surgery center. I asked my friend how much was the service... she stated it was on her credit card. The driver said we could call him direct and he would give us a cheaper rate for the drive home a few hours later. I'm still loopy on anesthetia but my frjend tells me tge roundtrip was 70.00! WTF?! For 6miles roundtrip... are you kidding me?! I slept off my drugs. Then next day told her we were highly ripped off. And she needs to lose that driver's number. And i need to findout how to lodge a complaint. Well I do not have an account. So i cannot set a complaint. If i want to set up an account... and give them my credit card number. Then i can lodge a complaint. I am not about to give them my credit card number! So make sure you get an rate estimate ahead of time... maybe in writting. I am going to my friend and request her account info so I can lodge a proper complaint. There was no inclement weather... no high time or traffic nothing to warrant such overages. I will keep you posted and if no satisfaction i will post you the driver's name and number. To avoid this guy... DANG

I was making more than $100 up to $200 per day averaging $17.50 fare each trip and 3.2 stars out if 5 when my logins were rejected as druver account not activated. I had no customer arguements or complaints except for a support email from somebody named Eric who said that based on past ratings Uber no longer will use me as a contractor. The email time stamp looked ficticious as is read 13:45 when it actally was sent at 15:45 or 3:45Pm. At 6:30pm the email completely vanished from my Imap email on both devices i had used. You will run out of data if you dint have an unlimited plan. There was so much construction that the Uber app sent me up to four miles further several times. At the same tume Uber's sever started having SERIOUS issues making their site likely under attack. Will i get my job back? Uber has NO PHONE SUPPORT WHATSOEVER. There us very turse limited message and the email support goes to different desks to someone other than the source of the problem. This on Friday the weekend of summerfest in milwaukee.
Life's not always fair but management by big business of local traffic matters is a failed experiment and should go back to communist societies that rob the priductive and hide the resulting windfall profit to the corrupted manager types who only grease the sqeeky wheeks.

Uber Support in USA is basically bunch of
Incompetent idiots. They are polite, and that is only positive thing one can
Say. But they have no clue about anything, totally useless and waste of time.

My experience: I was having problem with uploading documents
And updating account. (I uploaded documents, but it was not getting approved even though everything was in order). I called Uber support *******069

- First time I called, they reviewed documents, told me everything
Is fine and it will be approved within 2 hours

- Next day I called again (as it was not approved), they
Reviewed documents, told me everything is fine and it will be approved within 24
Hours

- It was not approved so I called third day, now they told me they can not approve it and I need to go to Greenlight hub in Toronto, to submit documents there, do
(again) background check (even though nowhere on web site was asking for it)

- I did go to Greenlight hub in Toronto 9 days ago. They were fast, professional took my documents, updated it, did a background check and said it will be 5
Days to get results but after that it is all good and I should be able to continue
Driving with no problem

- (because you can not phone to Greenlight hub in Toronto) I called Uber support today hoping to be able to verify simple thing: Did they get results of background hack and if everything is okay. Incompetent loser on
The other side took a time to "check" and then said background check is okay
But he kept repeating like a parrot " we are in process of reviewing and it
Might take 7-15 business days". What are they reviewing he was not able to explain.

Conclusion: calling Uber support is total waste of time, they are useless bunch of morons

For a trajectory of 15& they charged me 58$! At the time of ordering it, I put 40 and the next day 57! THEY ARE SCAMMERS

I need to warn all of you Uber drivers about Ubers $1,000 00 deductible through their insurance coverage. I was on my way to pick up a passenger when I was hit by another vehicle. Right away, I reported it to Uber in the San Francisco office. A staff member insisted I contact my insurance company and report it to them. I insisted this was not appropriate since I was on my way to a pick-up a Uber rider. After much-to-do, I finally contacted my insurance company and they informed me I have no coverage at the time since I was picking up a Uber passenger. Afterwards, I went back to the Uber office at which time the Uber rep. Informed me that I had a $1,000.00 deductible through Uber's insurance. The upshot is that I was lucky the other ddriver had insurance. Since it was urgent I get back on the road and I knew Uber's staff would not get me back on the road for several weeks, I decided to take the issue in hand myself and contacted the other driver's insurance company to get the repairs done.

I hope Uber drivers are able to unionize in the Bay Area. With a union backing Uber drivers, we won't be denied customer tips, and employee support for such things as insurance coverage with no deductible while on Uber time, better wages for the wear and tear on our cars, mileage reimbursment for travel time back to the original customer pick-up if we can't get a fare back to the original pick up or within 6 miles of origiinal pick up.

Regarding Uber's Customer Service to their drivers - service is below par. Also, please be aware, with no notification, Uber will shut you down as a driver if you report an accident to them until you obtain another vehicle inspection.

We wrote this review because we wanted to let everyone know what happened to us in New Orleans and Uber did nothing about it.

We went on vacation to New Orleans to take a cruise. We arrived the day before, The suggestion from our travel agent, just to make sure that nothing went wrong.We are new to Uber and our ride from the Comfort Inn Suites at the New Orleans airport to the Port of New Orleans on Feb 7 was the first time using Uber. This was at the suggestion of the Comfort Inn Suite and we were happy with the service that was provided to the Port of New Orleans. Mileage of 14.34 and drive time of 36 minutes as recorded with a value of $21.78. On our travel from the Best Western Plus on St Charles Ave to the Louis Armstrong airport on Feb 19 was a total of 15.77 miles and a trip time of 31 minutes and with a fare charge of (adjusted by Uber from $44.11) $39.07 is still $17.29 more than our first ride with only a difference of 1.43 miles and 5 minutes. It took two weeks to get a response back from Uber. This is unprofessional. We had explained in detail on the cost of all three of our trips with Uber, and the last trip, we where over charged, due to the driver taking a longer route. Plus the driver was on the phone with his wife when driving. In Louisiana, law prohibits talking on your phone while driving, that is called "Distracted Driving" and the driver put us in harms way and insurance companies like to hear about this when it comes to distracted drivers. We said that I will call both Hotels, and complain, we also said that I will get a hold of Uber Head Office, plus go on social media, and do a negative review, plus do a negative review on the Uber app. My husband and I are very upset on how this has been handled, with the Uber company in New Orleans to a point that they stop returning emails, even with the Uber app. That is a very expensive 1.43 miles and 5 minute ride. The first refund proposed by Uber was $. 29 we find to be a joke and totally inadequate and we were hoping that Uber would reconsider a more substantial refund. They have refunded us so far around $10. When checking the distance to the airport it should've been $28.00. Since then we have not heard from Uber. Specially with the last email asking for the email for head office.So we are done with the games, will be posting this note on all social media to let everybody know be aware of Uber ripping customers off and for their safety. Plus we will also be placing this on the website of the hotels that we were staying at. This could've been prevented if they communicated with us and reimbursed us the difference which they did not I guess money is more important than having a customer base.
Josie and Gordon

I booked a ride from Radisson blu Tonk road to Nahargarh fort in Jaipur in India. While booking the ride, both pick up and drop points were specified.

Even when we hopped in the cab, we told the driver specifically that we need a drop to nahargarh fort.

However, when we reached amber road just at the bottom point to Nahargarg and jaigarh fort (both on same way) the driver stopped and said this is the last point. He refused to drop us to the fort (any nearby fort). He asked us to get down at a point where there was absolutely no other transport service. It was scorching hot and disturbing. He did not move from that place. He said officially, this is the last point and we are not permitted to go beyond this point. A local auto fellow came and said he can give us a ride.

We kept requesting the driver to drop us till the fort but he said we are not allowed to go beyond this point. He said beyond this point he can take personally and asked us to pay him Rs. 300 just to drop us till the nahargarh fort gate. We repeatedly told him to drop us to the fort gate but he refused and said either we should get down here (point which was 9kms before the fort gate) or pay him 300 and go. He also asked us to decide fast as the waiting meter is running and we are being charged for it.

We were left with no choice but to get down in the middle of no where. We also did it because of anger and disappointment. Luckily, we found the auto guy whom we anyways had to pay Rs. 500.

We felt cheated and harassed. This is absolutely wrong work ethics and I am extremely disappointed with uber service because of today's experience.

I would also like to bring to your notice that the invoice that I have been sent, I have been charged Rs. 200 entry fee for amber fort which I never went to.

It seems the uber app is still not able to track and locate its vehicles pick and drop locations.

Having a female co-passenger the driver should also be careful and not drop us in a deserted location.

I am extremely angry and I want to give negative rating to the driver as well as the uber services.

I just started driving with Uber; I drove on a part-time basis and started driving with them in July 2022. I drove once in July 2022 and 2 times in January 2023. Mind you, the last two times that I did drive, I even got a tip from my passengers, thus, one can only assume that my riders were pleased with the service. Anyways, when I did try to drive with Uber again in January 2023, I was notified that my account had been deactivated due to low ratings and they wanted me to pay 60 dollars to take a course with them before I would be reactivated. I called them out on this and told them they were just thieved trying to steal people's hard earned money. How are you gonna rate a driver and temporarily deactivate someone after 2 rides? They are just scammers trying to steal people's money by having you take a 60 dollar course that you shouldn't have to take! Uber is losing so much money that they are trying to find ways to recoup that money by targeting drivers. DO NOT DRIVE WITH THEM; LYFT IS SO MUCH BETTER! I told Uber to deactivate my account on a permanent basis and that I wasn't gonna be a prey to their scam that they're running by giving them 60 dollars to reactivate my account. I will also be contacting the BBB about this and sharing my experience on all social media apps so that people are aware of what kind of fraudsters Uber is.

I received e-mails from Uber asking me why I do not take Uber anymore. There is no way to reply to - they only SEND emails, they DO NOT ACCEPT e-mails.

1. AUTOMATED customer service is the biggest problem of Uber. That is the first reason for which I stopped taking Uber. I tried to call Uber when in need. I found with difficulty a number on the web. I called it and a stupid message said: "Don't bother leaving a message, there are 20,000 messages in this mailbox". Whoever left that message was a major $#*!, Probably Travis Kalanick or one of those cocky bastards that Uber has plenty of.

2. Uber VERY POOR customer service has cost me $ 650. In May 2016 I forgot my new iPhone ($650) in the Uber and there was NO WAY to retrieve it - there is NO Uber phone customer service where one can talk to a live person and explain the problem.

That's a big flaw. I called Uber automated customer service from a hotel and never received an answer. I e-mailed multiple times, I left feedback over the Uber website. I received a response only TWO DAYS afterwards. Of course, TWO DAYS afterwards my iPhone was long gone. That is why Uber poor customer service has cost me $ 650. Uber has not offered me any compensation for that - and THE SAME THING can happen again.

3. The cars are often dirty. I initially switched from taxis to Uber because I cannot stand taxis that are dirty and smell of food because the driver eats in there. However over time the Uber has started being just as bad. There is no quality control of car. I have had dirty Uber cars, or banged up Uber cars or drivers that couldn't follow a GPS and took much longer than they should have. The dirtiness is by far the biggest problems.
In contrast, Lyft has CLEAN cars. It enforces cleanliness.

4. I do not care about the negative press that Uber has had. However, I do care very much about:
- the car being CLEAN, with NO FOOD SMELL
- the driver that knows how to drive and follow a GPS.
- your having an ACTUAL customer service. It is impossible to e-mail Uer - though uber DOES send email to you.

Until Uber solves these problems, I will no longer take Uber cars. I will go to Lyft and other competitors, every time.

I spent over an hour of my personal time seeking the lowest fare to the airport following meetings in Grand Rapids, MI. I'm a government employee, and every dollar counts. Out of over 30 options reviewed, UBER was by far the cheapest at $16 from downtown. Next best was $20, and then the others hovered around $35-45. Google revealed the secret technique on how to preorder a 5:15am Uber the night before.

Out of the shower I spy a circa 5:15am. Text that, due to SURGE PRICING, my 5:25am fare would now be 3.5x what we had agreed to the previous evening, and I had 5 minutes (already spent in the shower) I could cancel without being charged a fee. The soonest cab ($40 fare) was 20 minutes away that I couldn't spare at this point. My $16 deal now cost $51. Cancelling Uber at this point would mean a missed flight, lost connections and expensive misery. There was nothing to do but pay whatever they asked. Sort of like breaking down in the middle of nowhere with the only mechanic being the crooked Sheriff's brother. Well played Uber! Well played! I can't help but think this is a frequently used well-planned scenario or else they would have made me aware of this surge thing the night before being a possibility. Had they done so, I would have used a stable priced cab service. I shall never use Uber again. They not only screwed me, but all the transportation providers that were cheaper than $50. I also am left with a bitter taste of my Grand Rapids experience although everything else during my visit was superb. I will never recommend Uber to a friend or worst enemy. NONE OF THIS HAD ANYTHING TO DO WITH MY DRIVER. She was great.

HI EVERY TIME I PAY EXTRA MONEY TO DRIVER BUT THE DRIVER UPDATE UNPAID, WHEN I BOOK UBER AGAIN SHOW UNPAID MONEY,

I use Uber in China, Australia, India and UK and have found them to be reasonable up until now. I took an Uber in Brisbane recently and the driver was terrible. My female companion complained to the driver about his erratic unsafe driving in general, his ignoring of the navigator, ignoring of directions. Uber driver, knowing he would get a one star rating, then complained about us both making 'racist' remarks. I have no idea of what nationality the driver was, it was not even on my radar. My companion sits on University Boards and other Government agencies and is listed in top women business leaders, I also am on similar boards, travel extensively through Asia, Europe and India, we both have no racist comments to make, but we are immediately, according to Uber, guilty. Uber suspends account without discussion with me and then after only sending condescending patronizing emails 'about their community' as they are now also the new warrior and standard setter of community political correctness and protector of multiculturalism, supposedly 'unblocks' my account but it will not work. Despite trying several times to contact them to resolve, emails are answered, one of our team will be in touch, still waiting. Uber's arrogance knows no bounds, they answer to no one but themselves, they are not only condescending in their attitude, they make public claims which they do not back up. As they have to answer to know one except their own falsely manufactured 'community' which standards are set by a mutli-national based on profits, not moral or a code of conduct that has checks and balances denying a process for right of reasonable reply nor natural justice to their passengers. Their complaint service is purposefully designed to avoid human contact so they can make their morally one sided incoherent biased judgement in complete isolation and then make unfounded derogatory unable to be replied to judgments that if I knew who it was I would complain to the HRC. As they have no responsibility to local authority nor reasonable codes of contact and conduct, do not expect a fair go from Uber and do your best to out them as a self serving corporate usurer of community standards for their own profit motive while making false claims against real people of high standing in real communities, expose them for the hypocrites they are.
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Just started using Uber during a trip to Seattle this Summer. During that trip, had a chance to use Uber about a dozen different times. Then a half dozen trips in Portland, Oregon. Just got back from a trip to New York, where I used Uber extensively, as well as a few rides on a "Yellow" cab. In every case, Uber was extremely convenient. The vehicles were always on the new side, clean and comfortable. The drivers were prompt, helpful (provided us with walking directions, information on places to check out, and warnings about areas that were "sketchy," etc). Because your ride is paid for automatically via the app, there is never any fumbling with cash, credit card reader systems, etc. Just get to your destination and go.

The iPhone app is a breeze to set up and use. It allows you to chose the type and size of vehicle you need, lets you know how long you will have to wait for your ride, and gives real-time location updates on the Uber you have requested. It also gives you the name and customer ratings of your driver before you book the ride, notifies you as soon as your Uber arrives to pick you up, and allows you to contact your driver via cell if there are any issues. You are always asked to rate your last driver before you can book a new ride, which assures that Uber has extensive customer feedback, but can slow things down a bit if you are trying to book your next ride in a hurry.

Our experience using "Yellow" cabs in many cities has not been great. By and large, have always experienced long wait times when booking a cab by phone. The standard seems to be "your cab will be there in 15 to 45 minutes." Usually, this works out to be 30 minutes plus. Have also had issues with cabbies not wanting to do business with me when my ride is only a couple of miles or less. In one case, had a cabbie whose car wouldn't start until AFTER we had gotten out of his car and jumped into another cab. The cabs always seem to be "vintage" - at least five years old - poorly maintained and on the gritty side. Our last experience with a cab ride was from La Guardia to New York's financial district. It was like the Long Beach Grand Prix meets destruction derby. Lots of jackrabbit starts, swerving in and out of traffic at high speed, slamming on brakes - all in a car that hadn't seen new shock absorbers in about a decade. My wife and I were both motion sick, but were too freaked out by our fast and furious driver to try fixing our eyes on the horizon.

All-in-all, I am sold on Uber. Highly recommend it, and personally will never use a "cab" again unless I am forced to.