Uber

Unfortunately, I had a terrible experience with Uber today. My fiancé and I forgot our masks in our hotel room. Upon entering the vehicle of the Uber driver, he requested and asked if we had masks. My fiancé responded that we did not & forgot ours but he would run to the front desk quick ( 1 minute) and would grab two for us and apologized. The Uber driver did not allow us to exit the car and started pulling off. He then started aggressively verbalizing that we need mask and of the reasons for it. We then told him again, before exiting the parking lot, that we could exit the car and cancel our trip. He would not allow us to exit. He verbally said with an aggressive tone " this is a general conversation. Stop talking & listen". I did not take this well as it was an inappropriate conversation and the tone was set from the start of the trip. He then continued to harass us regarding the trip. We made it known that we would like to exit the car immediately after he pulled out of the hotel parking lot. He sped over three lanes almost causing an accident and kicked us out of the car with inappropriate language and aggressiveness " Get out.". We almost got hit getting out the car and then he almost hit us when he executed a UTURN while rolling down his window to scream at us. I immediately reported the entire situation to Uber support. Not only did they responded with saying that my concerns/ comments are dully noted, they charged three dollars more the the fare price. The customer stopper team is the worst I've experienced in my lifetime. Not only does Uber support " suck".
Uber, the company, condones verbal harassment, endangerment to passengers, and aggressive driving.

DONT USE UBER. USE CABIFY, EASY TAXI
GET OUT OF ARGENTINA - GO AWAY UBER - YOUR SERVICE IS NEVER NEEDED AGAIN.
A few months ago I had a driver who was driving and talking on his cell. I had a year old baby and was stunned that he did that. I contacted Uber customer service... they dont have customer service. I still had to pay the driver and they didnt FINE him a FEE! A month ago my husband, my 2 year old and I were trying to get the the hospital. My son was sick as a dog with a flu, it was raining cats and dogs so we ordered an Uber. The uber driver decided to pick us up 2 blocks away from our house. When my husband explained we had a kid sick, its raining so no please come to our location... the driver was utterly belligerent, rude, nasty so we cancelled our trip. We got charged a cancellation fee. We have ordered drivers on a regular basis from our house to a train station and without fail almost ALL UBER DRIVERS cancel our rides so we end up waiting an extra 10 - 15 minutes for a replacement. My son has been late to school over and over again because of these Uber drivers. Uber will not give me a refund for the cancellation. I have had many friends use Uber and all have cancelled their accounts due to the lack of service, lack of morals, lack of respect.

So on July 7,2022 I requested for an Uber from work to home and had have been doing this for a week never had a problem until today. So this morning I go on the app to request a ride to work, and wouldn't let me process the ride due to the fact that Uber says I owe for $26.31 for the pervious day stating my payment did not go through. Which is a lie because,. This is where I'm confused because of my payment didn't go through how I get an Uber? From my understanding of you do not have the funds for an Uber you can't get one. So how did the Uber take me home yesterday and now I owe. That make no sense. So i tried to call Uber this morning trying to rectify the situation and come to find out that their 800 number does not deal with complanits you have to use the app chat. 1st of I never dealt with a place that doesn't resolve issues by phone. Secondly the Uber app is horrible! No direction of where to go took me 15 mins to accidentally stumble on the chat. So I finally was able to chat with someone only to find their no help either. I was told to send a snapshot of my bank statement showing the request and money taking out for the Uber which I did. For them to tell me someone will email me back about this. Nobody has emailed me about resolving this situation yet! I'm not a satisfied customer the customer experience was totally horrible on the phone and chat. It's sucks because I use Uber often especially at work to order me something to eat. But after this experience I was go back to using doordash. Uber u definitely need a customer service number where customer can get their issues resolved a lot quicker than trying to use the app which is horrible! This is the worst customer experience I have ever experienced with any company ever!

We experienced an awful organized crime (with gun shooting threats and robbing) that happened to us while riding the uber service during our visit to South Africa.
We ordered an uber from our hotel to "catch a meeting" in the airport at on 31st-07-2019 at 14:48hrs,

1- half way to our destination on the highway a civilian car drove beside us and asked the uber driver to pull over
2- the uber driver parked aside
3- three gunned men came out of their vehicle and approached our car
4- Searched the glove compartment and the car trunk but they surprised that we have no luggage "because they expected that we are leaving the country so we will have all the belongings and won't even have time to report the incident to the police because we will have a flight that we would rather catch"
5- The approached our windows and threatened to shoot us if we didn't give up all we have
6- They took 800USD and left away

Having the above said, we consider uber solely responsible for this incident as we were under their chastity and they should have their safety and security measures and standards which shall compensate us for the risk and terrible experience we had and the money we lost but they have not done any action so far although we have reported to them the full details.
We are currently back to Dubai/UAE and we trust in your international neutral standard when it comes to life treats and peoples' safety in taking the issue up with them
Please find attached the police reports and the uber trip details
Yours sincerely,
Abdelmutaleb Awad
*******888
Dubai
United Arab Emirates

I was an Uber driver in Raleigh, NC for 2 months a couple months after the launch just to check out what all the hype was about. First and foremost, driving for Uber is like working for about $10/hr(maybe) when you do the math. Uber charges riders in Raleigh $1.20 per mile. They pay their drivers 80percent of that or. 96/mile. That is a mathmatical fact.As a driver, when you pick-up a passenger and drive them to their destination, you have to drive back to the hot pick-up area to get another fare. That's a fact. Raleigh is not New York City where you can pick up a rider, drive them across the city, and pick up another fare 5 blocks away. In Raleigh, you pick-up a rider, drive them 10 miles away, and then drive back the same 10 miles to get another fare(typically in downtown or local concerts etc). I did it and I know. I even camped out at the airport for 2 weeks from 7AM-10AM when 35 flights typically come in from big Uber markets. Very few calls to drive and I positioned myself so that I would be the first to be called because of an area I know about very close to the terminals. Back to the nasty math that Uber hates to talk about. Your. 96/mile is now half that or. 48/mile, because you have to drive back to pick-up another passenger. Gas in an efficient car is. 15/per mile that you drive. Bro, now you are down to making. 33/mile. Hardly what I call a good job part-time or otherwise considering you are wearing out your car driving people around. No BS what I have just told you here. Just the facts. 1/16/2015 UPDATE! Uber has now dropped their rider fees to. 75/mile in Raleigh! Amazing. Take everything I stated above regarding the money you can make at Uber as a driver and reduce it by over half now. They have added a bogus hourly guarantee(with conditions that are not within your ability to control)and have the gall to state that they are looking out for the drivers. Most drivers are actually losing money driving for Uber now, when they factor in gas and car expenses, nevermind making any money. People... You need to have your heads examined if you continue driving for Uber. Regards.

So I haven't used Uber yet, but finally Las Vegas is allowing Uber & Lyft to come here (the taxis have blocked it for years) & so I went to their site to contact them to find out when they are coming here.

I was shocked (thought maybe I was blind) that I couldn't find their contact page.

Sure enough, THERE IS NONE!

What kind of company has no way to contact them?

Then I went onto their LinkedIn page to voice my disdain & they DELETED MY POST!

If this is how they treat customers, I hope someone brings them down.

No one online should get away with hiding behind a website, NO ONE. Especially not a company that draws such attention.

What does Uber have to hide?

05-11-20 - I just found out that they are owned by google. No wonder.

01-22-23 - Wow, I forgot I wrote a review up about toxic Uber so many years ago. I moved outside the US, so have been using them off & on.

First they stopped letting me use my US credit card even though it IS an American company, their Uber Eats app has glitches which cost me food & money & then the last time I used them for a pizza, the driver never came to the door & so I was forced to "try" and deal with their customer service.

THEY HAVE NO CUSTOMER SERVICE. I can't get a phone number where I can speak to a human being.

Everyone here either refuses to speak to me in English, says they can't understand me, refuses to remove the charge from my account, sends out the same generic message over & over & over again, AND refuses to let me speak to a manager. I've tried almost 10 times (me & others) to get this resolved and we can't.

I've checked on other review sites & it's clear now that Uber is a scam company.

They have charged many customers fees they never agreed to (on the Uber side) & they refuse to refund them.

They are a monopoly forcing us to use them because most of us don't have another choice.

Things will only get worse.

The last Saturday in the strip I asked for an Uber arriving almosst 25 minutes late and a trip of 5 miles costed me $90 next time I call a cap

Uber is a ripoff. They u r a contractor drive but in actuality u are they employee they are cheapass

Thriis company is become true scam driver and customers to they don't pay what there telling the driver and take more then25 percent and are not show you what the tips are totally up to I bet there take25 percent of your tip plus take the1.80 off your pay to and only pay weekly to and cry about your rate you so they can get money from you to take a class you don't need to do there break the law with hiring you as a ind cont and treat you like your an employees of the company with no benefits or nothing to don't give bouns for good driver just some coupon you have to print out and does not accept them all I know is there the worse people who are rude and lazy people and most of the passenger you pick up want to much for a 3-5 fair and don't show up to it a totally scam driver and customers to so if your smart use some one else their chrage low rate for ride but $#*! serice around you to all I know is there telling me that your going to make great money80 trip for584 is not good money and hassles to7 dallor avg ride for a 10 mile ride and up to4 people to and deal with crack head and druck kids who don't tip at all biggest ripp of in the country uber is need to be close down asap I'll never forget it a 50n mius from me

I have driven for UBER in Kansas City for over 1 year. I have also assisted with the regulatory process by testifying in Jefferson City State House and have participated in a number of Uber charitable/community events in KC. The greater Kansas City Missouri and Kansas metropolitan area people just LOVE riding with Uber and truly appreciate the higher level of service and safety that Uber delivers over the archaic taxi services. Uber is also a very good company that treats its drivers with great respect. The Uber app for Driver Partners is simply amazing and has evolved to include trip details, earning summaries and great rewards that rival many US Fortune 100's offerings. As to earnings, Uber provides a real opportunity for drivers to make good money doing a highly rewarding job on a full-time or part-time basis. At first, Uber will enter a market with a much lower price than the taxi services to help boost the customer base but they are also smart enough to know that price increases are also necessary to reflect the higher level of service that Uber delivers while still providing personal transportation at lower prices than taxis. With the latest revolution in Kansas and Missouri Taxi Code to solidly position Uber in Kansas City for the longterm, drivers should expect to make hourly rates in excess of $30 per hour due to increased demand. It's great to see that Uber, and Uber Riders, has elevated the job of driving for personal transportation to an attractive opportunity for students, single parents, single-mothers, veterans, ex-taxi drivers and anyone who wants to sup, went their income or make a good salary on a full-time basis. THANK YOU UBER FOR PROVIDING OPPORTUNITY FOR MANY IN KANSAS CITY AND FOR MAKING PEOPLE HAPPY!

This has to be one of the MOST awful companies on the planet! Fast to take your money however SLOW to refund when mistake is made

So I recently decided to give this $#*!ty business and app a try. First let me say there is no one to call when you have issues. Anyway, I download my app set up my account and begin to get a driver now first, I use my debit doesn't let me no explanation just unable to use try different payment. Okay credit card. NOPE! Okay create my pay pal. Again unable to use payment try different form of payment. What! Fix your $#*!! I even bought a *******@kng gift card and couldn't use that piece of crap. O and by the by the way all this time had me so damn late because I had to now take the train which if you don't know not all trains on Nj transit stop at the same locations so which an urber 25 min tops with traffic turned into 2 hours and 17 minutes. I had to get a cab which to the train from my place 20$ where the whole urber ride was 13$ then round trip ticket 16$ then another 16 more for cab from train to appt back to train. Did I mention when I got back to train from appt. Yep you guessed had to wait 51 minutes for train then over 25 min on the ride when back to Dover instead of paying for another cab I waited yep 35 more minutes for my girl to pick me up. Thanks Urber could have been dropped off at station in the morning right on time then wouldn't havre been late and after appt got picked up on time from station. But instead of using train was going to take urber because it was the same price. So I say again when your working it's great but it always has some sort of issue and no one to call you suck! Get your broken $#*! together and fix your issues for the future customers because you will need them you just lost one today I give you 2 middle fingers up for your performance!

Uber driver was late and stopped 50 meters ahead of where he was supposed to be. We wave him down but he doesn't come. We call him, he doesn't talk but hangs up then a couple of seconds later starts moving towards us at 5km/h

I question if he is ok when he arrives as he seems either drunk or sleepy or just completely spaced out. I don't want to risk the lives of myself and my partner and her

5 year old son. Driver gets aggressive and doesn't want to drive us anymore after we waited for him for so long. I tell him not to yell as he is scaring the 5 year old and its at this moment that he cancels the trip and orders us to get out of his car.

The 5 year old boy is getting out of the car with one leg on the ground when the driver decides to accelerate. This fool is playing a game with his 1500kg car and a 20kg child. We yell at him and I put the car in park so that he cant harm anyone. We advised him we will be taking it up with the Police.

Its at this moment, like an infant, this driver begins playing the victim and starts pacing around his car while its in the middle of the road with doors open and hazards on. A tantrum for the adult who realises what he has done is wrong and illegal.

I have contacted uber and am awaiting their call. If I'm not happy I have an active social media presence and will escalate to the proper ombudsmen as well as the police.

I REALLY hope uber do not defend this dangerous and irresponsible individual and resolve this quickly.

Very very disappointed and angry,...

Edit: Update - uber customer service (if you can call it that) is abysmal. They are siding with the driver and banning the passenegers account whilst not revealing ANYTHING about their 'investigation' hiding behind their privacy policy. Strongly considering posting the pics and videos of the driver and his car online.

Customer service rep was Abhi who didn't provide us with any resolution and in fact just made things much much worse. Please don't pretend to care about dangerous behaviour if you clearly don't...

I am driver for Uber, and they suck, they charge lots of fees leaving you with little pay