Turo

Customer service for any issues goes around and around, no one can help. You're transferred on calls or they say they'll make a report of it and then you will hear from them within 48-72 hours. The reply via email in that case will not have anything to do with your actual problem and then you'll have to keep moving in circles because they really don't care about your experience.

Cars are not noted to have scratches or dents and the host can try and charge you for ones, make sure you take really thorough pictures before you rent the car.

This should be a zero rating! I tried to cancel a rental because the description was deceptive and misleading. Turo makes it nearly impossible to call them and when you finally get through you are routed to a customer service agent in some place like India. I was on the phone for an hour trying to cancel and was told I'd get an email reply which never happened. This app and program is ripe for scammers and there are absolutely no recourse like legit car rental companies! Also you are hit with all types of fees and taxes which you can't see until you try to rent the vehicle. SAVE YOURSELF a lot of time, grief and hassle and avoid like the plague.

My experience with Turo was nothing short of a nightmare. After spending hours until 2 am discussing my issue with their customer agent, they failed to resolve the problem that stemmed from their own errors. When the issue was finally addressed in the morning, the price had skyrocketed due to changes made by Turo, not the host. Despite providing screenshots of my conversation with the customer agent, Turo arrogantly brushed off my request for them to cover the price difference caused by their mistakes. Their smirking indifference and lack of accountability were beyond frustrating. This entire ordeal has left me utterly disappointed, and I have already uninstalled the app. My trust in Turo is shattered, and I will never consider using their service again. One star is generous given the awful and negative experience I endured.

I rented a car on Turo and unfortunately had an accident. The car was slightly scratched. The damaged can hardly be seen from a distance. I spoke to the driver and he gave me a quote to repair the car. After I did my own research I realised I could do it for cheaper. I informed the owner and after discussing he changed his mind and said he now wanted to process the issue through Turo. Most likely because he wanted to squeeze all he could out of the situation. Thereafter, turo sent me an invoice to pay £1,185! For a scratch you can hardly see. The car is valued at its best £1500 it's a Fiat Punto 2013. I accept responsibility for the damage I made, but the amount is completely disproportionate. Terrible Terrible experience.

We rented a Rolls Royce from Jesus. Upon return, Jesus checked car out, everything was fine. Next thing you know we get a damage report submitted with pics that were so blatantly not how we gave car back. Clearly, Jesus wanted a new paint job. We submitted a reply on the Turo app
And waited a couple weeks for A response. There was no reply so we called and they said they sent an email saying to reply with additional info. We asked what email and gave the one that is on the app and they stated wasn't it. We've tried to call 6 separate times to get resolution with no one knowing what to do and promising call Backs that never happen. Not sure what other info would be needed when we stated facts and provided proof with pictures and texts. Jesus got $2k for rental and we lost our $500 Deposit for nothing- we used Turo many times but never once thought there would be someone so outright shady to try to come up off us. We will never use this app again

I have rented auto from your company since around 2015. I am terribly upset regarding your customer service Host. The Host cancelled 3 hours before my trip started.

I was notified while I was at the airport. This is totally unacceptable. This is a common issue with your company. For emergency situations there is no immediate relief. WILL NEVER USE YOUR AGAIN.

I will inform my colleagues about this disaster and disappointing event. Your company is not reliable. Refund my money ASAP

I found Turo cars on Kayak.com which stated the cars were available at the airport. They are OFF airport and have a hefty fee to transport the car to the airport for pickup. This is completely deceptive.

Terrible Customer Service - had a broken unusable car.
The host removed my bad review and I was autocharged on my credit card without consent. Customer service responses are AI generated and on the phone you get put on hold for hours.

The initial rental booking went smoothly. Then unexpectedly, our flight was cancelled so, logically, I changed our Turo reservation immediately so the host would not be inconvenienced.
Because our reservation was adjusted by a day, we were suddenly charged an additional $70 delivery fee which was originally waived because our trip was 7 days. Somehow, this translates to costing more for one less day. When I reached out to Turo customer service, I got on a two hour roller coaster ride of customer service messaging on their app leading to calls to a service center that looped back to links to the billing department. Eventually, we were told that the only way we could avoid the additional charge is by asking the host to send us a message to waive it and taking a screen shot of that message. Talk about crazy and unprofessional! We will never get that time back and will obviously never use Turo again.

Was nice until I faced the theft of catalytic converter within one of the trip. If you think this is something you can control, no, you really cannot. Thanks to my insurance which paid for it. Turo made me pay $500 after all anyway.
They are saying it is a damage, not theft. So like I did it. Good right?
Turo will make you pay whenever it's your fault or not. It is not client oriented. I really do not recommend this company. It is not safe at all.
I have so many questions to this company.

Owed 14.00 for Bridge tolls as you cannot pay at the bridge. Visa card used to rent car was compromised andby unautohrized purchase from another company. Card was locked. Called Turo and told them I had card locked and would get another card soon. They told me no problem we will extend the time for payment. The took the money from my APPLE PAY without authorization and I have no clue how they even knew I had Apple PAY...BUYER BEWARE they can access your cards in your phone.

I would not recommend Turo to any renter. I rented a vehicle got into a very small accident and Turo is nonexistent in communication etc. You call them they give you the runaround, and through email no response at all! Doesn't matter which insurance you purchase they will not send you a detailed contract to show exactly what you paid for. From normal renting companies you have a contract with detail oriented information.

The host canceled my reservation last minute,
Both the host and Toro website promise to return the money - my deposit - payment within 24 hours. 7 Days later still no money back in my account.
American Express confirmed that Turo is still sitting on my money. And the turo app almost impossible to get past the robot.
I am Very disappointed
When I rent from Hertz my deposit is return to my credit card within 24 hours.
Also most credit card or private insurance companies do not cover for any damage that might occur to the car so it forces you to buy the highest level of insurance.
I recommend you don't use this site. Unless you for sure know all of the expenses you're getting into there are a lot of
Additional hidden fees - expenses. Definitely cheaper and easier to rent from a major company in most cases.
At least make sure you pick a very good host with lots of experience and good reviews.
Otherwise I recommend do not use this site.

On my trip, three of the four tires failed. Looked closely at the third, and it was a passenger car tire rated for a max load of 1929 pounds... on a Ford Transit 350 XLT, which weighs 10,000 pounds unloaded and comes from the factory with light truck tires. I payed for the first two tires to be replaced being assured by the owner that I would be reimbursed, and I used the spare on the third. It took Turo over two months to get back to me after telling me they were going to seriously look into the situation for potential action against the owner. Their communication at that point was to tell me that I was not liable to pay for any damages to the vehicle and that they were closing the case. I responded that they owed me over $400 for the repairs I did to the vehicle, and it took them another two weeks to issue that refund. With at least that resolved, I went in to review my trip, and was locked out. Either the organization is very incompetent, or they purposefully drag out cases that could potentially result in bad reviews for their owners beyond the period of time they have arbitrarily set as the review period. The owner of the vehicle in question still has a five-star rating. Unlike other rental companies, I a convinced Turo cannot effectively regulate the upkeep of fleets of cars owned by private individuals. As such, finding your drive with Turo may mean finding your last drive ever.

This is the worst company to ever deal with. I rented 3 times and each time was worse than the next. Just recently they confirmed a trip for me so I made all travel arrangements (I. E. non refundable hotel reservations) only to have them send an email overnight at 1 am to cancel the trip. They said my membership couldnt be approved. Mind you, I have rented 3 times from them with the same clean driving record, credit score and insurance several times this year. They gave me zero explanation and only communicate via text or email. Their telephone customer service is, of course, in the Philippines and they wont help you at all. They totally ruined my holiday travel plans and didnt even have the decency to explain why. Horrible disgusting cowards who slide serve nothing less than to go out of business. Too bad I Cant give lower than one star because they are truly rotten. DO NOT USE THIS SERVICE

If the car breaks down you will have to pay out of pocket or with your own insurance. And the car likely will break down as these are just normal citizens renting out their cars. Most of them don't know much about car upkeep.

I spent hours on home with Turo road side assistance and never even had a human take the call. The host did return my call eventually and said he couldn't help. He called Turo and the person we spoke to said roadside assistance usually takes many hours to even answer their phone, and then a few more hours to dispatch someone.

Don't do it, it's not worth it. Use a reputable car company. You've been warned.

Advertised price on their site was $11 per day less than price shown when I proceeded book. Their customer service 'explained' that the additional cost was a booking fee. When I pointed out that the booking fee was also shown in the total as a separate item, she told me that was how their system worked. No thanks, this is blatant false advertising and I'll take my business elsewhere.

My host cancelled on me less than 24 hours prior to the trip. I could not find a replacement vehicle via Turo, therefore I had to book via a third party website. The cheapest vehicle I could find last minute cost $1230 CAD. The cancelled Turo ride cost just under $700.00. Turo did not do anything to help us or pay us the difference. They have a poor customer service. I just used twice their platform, and twice I had an issue. I will not use again Turo.

So I figured this would be a great way to earn some passive income. What a wrong assumption.

I had issues with the crackpot they hooked me up with to enroll. Then I realized how scammy this place is. Just like Uber, where you cannot actually reach anyone to report any issues to. Thank goodness I figured this out before I pulled the plug on going forward. I can see the writing on the wall of how impossible it would be to resolve any issues. Hosts: Avoid!