Turo

Rented a car from 'Snardy' in Orlando, Genesit G80. Plane landed and he didn't answer my text for a half hour. After the trip he claimed I smoked in the car, I've never smoked a day in my life, and smoke was there before or he planted it. When I complained to Turo, they cancelled my account, good riddance. Never had an issue like this in 40years of business travel. Another shady host tried to get me to send her $300 for a 'security deposit', completely against Turo rules. If you like high end cars, ask a real rental company in bigger cities if they have them. They usually do and will often negotiate the price, without the fraud, drama, and harrassment I got from Turo.

What began as a wonderful experience with Turo through Guy, went sour when we upgraded with his colleague Roman.

A day or so after we returned the vehicle on March 27 we were informed that we were being charged almost $300 for smoking in the vehicle and would never be allowed to rent with Turo again. This was based on three photographs: one with two Doritos that has slipped between the seats, another of the outside of the vehicle, and a third, which supposedly proved we had smoked in the vehicle, when in fact, it was silt from 1000 miles of travel and glacial hikes. At no point or we advised of any policy around cleaning the vehicle before returning it. Nor were we told that purchasing marijuana products which is legal in Alaska, could potentially result in us being accused of actually smoking it in the vehicle.

I am currently having to contest this claim with the bank, and after almost a month and a half Touro has still not been in communication with anybody to substantiate this fraudulent claim.

Sadly, I cannot in good conscience recommend Turo to anybody.

I used turo for the first time starting on 7/25/2022 with my husband. We used the car to drive my 84 year old mother around post a car accident for which she was hospitalized. We had been very happy with the rental and returned it on time with more gas than we had received on check in and ready to give high marks and be repeat customers. We were then notified that the host reported cigarette ashes in the car and we are being charged a penalty and kicked off the site. We do not smoke, we hate the smell of smoke, and we were not even around anyone who smoked over our stay. We were given no way to appeal this, no one to contact, and are completely flummoxed at this business model which would allow anyone to up charge by hundreds of dollars by dropping their own ashes into the car. They immediately charged us another $257 upon the false accusation. The customer is then immediately kicked off the site and given no way to appeal. I guarantee you no one smoked in that car or anywhere near that car or before or after entering that car. We are incensed at the false accusation and charge and will never use this site again. We travel very often to see family and rent cars very often. I am reporting this treatment to as many review sites as I can and to the Better Business Bureau.

I had a terrible experience with TURO.com. My wife and I made a reservation months in advance to take a JEEP to the Grand Canyon. We found out on our own the day before we left that the reservation had been cancelled two week prior due to some technicality with her license (She had used my driver's license but her email). ZERO notification or warning about this... Customer service was not helpful at that point, only offering to correct the account and license information but not replacing the vehicle rental or reservation. At this point there were only some very high-priced sports cars available for rental, to which the representative offered a $55 voucher for... lol The entire thing felt like a bait-n-switch con...

Would advise you to have a back-up rental with a traditional car service that you can cancel if TURO.com falls through. Very poor communication and customer service was not helpful. Very little acknowledgment or recourse with this company. We did manage to salvage our vacation with a last minute very high-priced traditional car rental company, because at that point TURO.com had pretty much left us out to dry.

1ST AND LAST TIME I HIRED A CAR FROM THIS COMPANY. WHOLE MY LIFE I DONT GET HIRED AGAIN. I DID A LITTLE DAMAGE. BEFORE HIRING I GET AGREEMENT AND BUY THEIR STANDARD PROTECTION PLAN. BUT THEY IGNORED THIS AGREEMENT AND WANT TO PAY WHOLE DAMAGE COST. THEY DOT GET DOING THEIR ANY RESPONSIBILITIES. THEY ARE LYING TO ME EVERYTIME.

I am currently on the phone fighting over a refund due to the many lies I have been feed. This is not my first trip with Turo, but will for sure be my last. My car was in looked to be in okay condition when I picked it up. Looks can be deceiving. First the oil change was needed the day after I rented the car, and I only put 125 miles before that, then the low coolant light came on, and then the battery died. I called roadside assistance, and was told that even though I was 92 miles from where I picked up the car I would still get a car. The tow truck gets the car, and I call the cancellation team like I was told to. They tell me they can not get a car to me, but that they will allow me to get the car, and then charge me extra to return it to the airport I was flying out of. I got upset yes, but did not curse or anything against the CSR, but they still hung up on me. I called back, and was offered $50 Uber credit. I was offered a full refund since the credit was not enough to get me back to the airport. These calls ended with me being told a supervisor will follow up. Nothing, and every time I call back I get a different story, and no supervisor and guarantee a call back. Do not consider renting from them.

ON 12/29/2023 MY CAR WAS TOTALED BY A TURO ASSOCIATE IN MALDEN MA. THE CAR HE WAS DRIVING WAS ALSO TOTAL HE HIT 2 OTHER CARS. THE INSURANCE COMPANY TRAVELERS AND THE LIABILITY IS 5000 THAT WILL BE SPLIT BETWEEN TWO OTHER DRIVERS. I AM FIGHTING THIS AND ITS NOT FAIR THAT GET TO WALK WAY FROM THIS ACCIDENT AND I AM LEFT WITHOUT A CAR. THE CAR THAT FLIPPED OVER WAS THE TURO CAR AND MY CAR WAS PUSHED TO THE SIDEWALK - ALL HE WAS CONCERN ABOUT WAS HIS CELL PHONE

High fees, but valuable services. Have used it to rent cars last minute in small cities and even in London. Cars were in good condition and there is obviously more choice in bigger cities.

I have rented from Turo successfully twice. Both rentals were complete without any problems. The cars were exactly what I expected and I had absolutely no problem. I will definitely rent again.
HOWEVER, one reservation was scheduled to begin at 8 am. The host tried to contact me on Turo, which I did not see, and then called Turo who canceled the reservation without my knowledge (the reservation was for an entire week, and was made weeks before), without ever attempting to reach me on my cell phone. So when I checked on my rental (thinking it would be available after all I had reserved it for a week). I was informed I did not have a car, and it was already rented elsewhere.
Since then, I have learned that Turo not only had my cell number (that's how they identified my account) but so did the host. NO ONE called or texted my cell phone. The host then blamed Turo for canceling and re-booking. However, I also learned, she did not have to report that I was late, but chose to.
This could have gone so much better if they had just texted me.
She lost the week-long rental, but I found an excellent car with a really accommodating host.

I originally booked this trip with a young man named Errin. I was very happy with how he let me know everything up front and it was a very easy process to reserve the car for my trip. Unfortunately there was some kind of vandalism to his vehicle from a client, and he had to cancel my trip and I got a full refund. While I highly recommend Errin, I was not so fortunate with the person who I ended up booking with, Shyarah L. I should have backed out immediately and chose someone else as I felt like a criminal the whole time during the booking process. I already authenticated myself with the turo app but she requested my ID again which I was not comfortable with. Also there was a process with the code to get into the car which I had to ask her for she did not provide that. And while my trip started at 8 a.m. she did not provide me with the exact location of the car at a Target parking lot until the next morning and for some reason she claimed there was some sort of website glitch so I ended up taking my own car on the trip because it was after 8:00 a.m. and the company still charged me the fee for same day cancellation. I provided the notes on the website and the times where we exchanged dialogue and it was after 8:00 a.m. before her information was uploaded so I should have gotten a full refund. When you do everything last minute there are always problems, and I got the penalty. Also I spoke with a representative from turo that same weekend and they assured me that I would get a full refund so they lied. She should have provided all the details I needed to get into the vehicle 24 hours in advance! Beware of Shyarah.

AVOID AVOID AVOID. Don't count on Turo's help when things go wrong. I attempted to extend a rental that was plagued with issues (that I resolved on my own with the host). Flat tyre, tyre replacement, subsequent NEW flat tyre, presumed valve issues at this point.

For whatever reason, the extension request didn't go through properly on the app and when I contacted support in the morning to arrange the extension with them, I was informed that I would need to make a BRAND NEW RESERVATION on Turo for the car.

This was now going to cost me £330, instead of the £204 quoted to me for the extension I attempted to make the day before, in addition to a NEW DEPOSIT of £250, while they continued to hold my existing £250 deposit. I informed them I would find an alternative solution to making a new booking through them.

Turo support then proceeded to send me threatening emails about contacting local police and keeping all of my deposit if I didn't either return the vehicle immediately (?!) to the host, or make the new booking with them "within the hour".

They then proceeded to take an additional £79.17 payment for the "late return" (which I doubt the host will see a penny of), despite my being in communication with my very friendly host who was aware of our situation at every point on the trip. Still no sign of my deposit being returned.

Being ill and travelling this week has been incredibly stressful, in addition to being a very expensive holiday week. You guys have really been the icing on the cake. Will AVOID in future.

HIRER BEWARE they will try to take you for as much as they can.
I hired a car in the US for 1 week. The host was really great and the car was wonderful.
Near the end of the trip I reversed into a stone wall at a very slow speed which caused some very small scratches. I went through the proper steps and was fully co-operative throughout.
Within 1 day of my report Turo took $500 from my account as a repair deposit, and then a couple of days later told me that the cost of the repairs would be $1,300 which I thought was over the top but I didn't contest it. When they notified me of the full amount they offered the choice of payment through a payment plan, and I immediately responded to say I was interested in this option, but was then told the time had lapsed and that the final payment was already processed and had left my account. I was very annoyed that the payment had been processed without notice as my trip in the US was costly and at the time I would have much preferred paying the costs over time. I contacted Turo but after several emails back and forth I had no choice but to accept the situation.
Almost a month passed and I receive another notification of ANOTHER CHARGE of over $1,000 (began with an additional charge of $1600+ but somehow mysteriously dropped to almost $1100 after I sent them a strongly worded email) for "hidden damage" for "damages that were identified when doing a tear-down of the vehicle to guarantee the safety of it".
The damage was minimal, a couple of superficial scrapes, and repairs did not require a tear down and I am absolutely certain (because of the speed I was travelling, the lack of dents etc ;) that there were no "hidden damages".
This company is brazenly out to take as much of your hard earned money as they can, and I would strongly suggest hiring ANYWHERE else.

When we discovered on the last day of our trip that the insides of the two front tires on the car we had rented via Turo.com were bald with the steel belt showing, we felt thankful to still be here and couldn't believe we were in this situation. The host of the car had been on the Turo site for a long time and had rented his car out many times... maybe too many times. We drove over 1,000 miles on steep grade highways with limited shoulders to pull off onto and few guardrails for safety throughout the state of Colorado. We also took scenic byways with sheer drop-offs, such as the Million Dollar Highway. Our trip ended by rerouting to a larger highway in order to locate a tire store. Finally, 5 tire stores and half the day later, we spoke with the assistant manager of a Discount Tire store. He advised us that the two front tires could blow out at any time and that the two rear tires were in the red danger zone, according to Colorado state law. We were able to get in touch with the host who paid for 4 new tires to be installed right then. The host offered to give us a discount on our rental for our trouble, but did not. We contacted Turo, but their only offer was to give us a $50. Credit toward our next rental on Turo.com, which we have no desire to do. It is clear to us that policy and regulations need a good makeover. Please be aware that each host on the Turo.com site operates independently and may or may not take the full responsibility of renting out their car to the public with the best safety precautions. Be smart, stay safe.

Its so many dishonest vendors out there putting out raggedy cars and using Turo to steal from honest people. Never rent in Chicago

I have had a terrible experience with this company. This is my first time hosting with this company and it turned out to be a terrible decision on my part. My first renter obviously had replaced or exchanged the transmission. The shop and adjuster both stated that " it almost looks like the transmission has been removed or exchanged and bolts not tightened correctly. Bolts are loose and missing." " the wire harness attached to transmission has been removed and detached from its securing points on the transmission. The leak is short term and recent. There is no accumulation of dirt in the area". How dare they with this observation stating that mechanical failure due to normal wear and tear of the vehicle and did not cover me through their policy. My car had been driving extremely well with no issue and just had a recent inspection. Hosts, please be aware of thieves, you wouldn't believe people would replace your transmission. Please do not rent your car on Turo because Turo will not cover you when your parts or expensive transmission being replaced by guests. Now I ended up with a huge debt and a non drivable car They failed to protect their hosts and let the criminals out there continue to do that with other hosts.
It's very sickening how they have handled my case and maybe many other cases like this. That is so upsetting.

Please avoid ever booking with Turo. Worst and scariest experience I have ever had booking a car. We rented a vehicle last week. Made sure to document all damages during checkin. A soon as you hit 60mph the vehicle would shake barely controlable. The vehicle was not safe to drive. When we returned the vehicle the host claimed the same windshield damage which was included with pictures in our checkin process. When we disputed the host got vengeful and claimed smoke damage as well with no proof of smoking. We thought we would be okay because Turo wouldn't stand for such a scam. Needless to say, Turo immediately blocked my account and began unlawfully charging my credit card. Their only response was we trust our host and provided zero proof or explanation. After multiple fraudulent charges we had to make a report to our creditors. Turo will never help the guest, be prepared for more hidden fees after the end of the trip. We feel completely scammed. All the pictures before and after did nothing to help. Turo didn't even care to review them. "Our decision is made" and nothing you say will change that was their response to a multiple 5 star guest.

TURO
Upon arriving at the Portland, Maine airport, the Turo team served us an enormous "SH*T SANDWICH" that ended up costing us $1,600US. They had canceled our two week reservation while we were in the air - a reservation that we had made 2 1/2 months earlier because of the well-known shortage of rental cars and accommodations in Portland during the fall foliage season. Turo's irresponsible action left us high and dry - with absolutely zero rental cars available in the Portland area. Without a car, we could not get to our reserved accommodations a hundred miles away in Belfast, and the only room available in Portland was at the Hilton at the rate of $295/night. The two week vacation that we had planned and reserved 2 1/2 months ago had just turned to "SH*T"!
The stated excuse for the cancellation was that there was a problem with a tire. But in our fruitless search for a rental car we were told by an airport official and several car rental agents that Turo was engaged in an illegal scheme of staging rental cars a the airport parking lots with an attached combination lock box containing the keys. We were told that, when the lock boxes were discovered, the airport authorities would have the car towed off the lot. Several people at the airport suggested that the car we reserved had been towed, and that the tire excuse was BS. I should note that the Turo team stepped in to"address/solved our problem" by offering us a three day rental somewhere in Maine that would begin in 12 days - the day before our scheduled flight back to Denver.
The next day, our landlady in Belfast rescued us by arranging local transportation to Belfast ($200) and locating a Enterprise rental car in Belfast (at $1,900: $1,100 more that the prepaid Turo reservation). So, by spending an extra $1,600 and wasting one day of our vacation, we were able to recover from Turo's thoughtless and irresponsible actions.