Turo

Turo is a great service to rent from however, I had a bad experience with one of its host-Best Deals with renting his 2020 Mitsubishi Outlander Sport. This person was very rude, impatience and very unprofessional to say the least. He cancelled my reservation without my approval simply because I could not locate the instructions that he provided as to how to upload some documents. Mind you, this was my very first time utilizing Turo and this particular host. I simply stated to him that if I wasn't able to locate what he was referencing then I may have to cancel. I didn't say I wanted to cancel. I said I may have to. When I asked for a supervisor, he stated I was threatening him, simply because I asked for a supervisor. He was rude hence reason I asked for supervisor. I will NEVER recommend renting from this host again. Turo customer service as able to read all the messages on the account-thank God and they rebooked me another vehicle at the same cost. Even though the other vehicle was much more, Turo made me whole by taking care of the difference for my inconvenience. Be aware of this host-Best Deals.

I had an extremely unsettling experience my 1st time using Turo & will never attempt to use this service again. The couple I tried to book a car with advertised "unlimited miles." Long story short, when they discovered I was renting a car to go from SC to Ohio, they attempted to charge me more. I simply told them no thanks, suggested they should not false advertise & wished them well. My message was that simple. They proceed to send me LONG messages, telling me no need to be rude, that it's their car & they can do what they want. My response was "I'm a businesswoman & simply providing feedback." That was it. They continued to send me messages attacking me, telling me to save my "criticism," "keep my emotions out of it & my snide little comment." I was dumbfounded w/ their aggressiveness. I had to ask them to "please stop sending me messages." Well they didn't. They proceed to send me ANOTHER message after that, making smart, nasty comments & I could see they were still typing yet ANOTHER message, so I literally had to close my Turo account to get them to stop. I looked at their ad on Turo after I deleted my acct and they had changed their "unlimited mileage" to charge for miles over 600. They did not handle the constructive feedback well & will ultimately result in Turo losing quality customers going forward. Sorry about this long post, but the experience really was unsettling. (**This was a white 2016 bmw 3 series, under the name Patrick, near Greenville, SC. He has 5 star reviews, but these were only from the ppl who rented the car locally since 5/2021. You cannot leave a review of the host if they decline you, as in my situation, even though I was approved by Turo. He knew once he declined me that I could not leave a review on his page, which is why he proceeded to harass me after that. It was truly unbelievable & I sent screenshots of the exchange to Turo Customer Service). I would have booked another car through someone else on Turo. However, this experience was so unsettling, that I will go through a rental car company from now on.

Do not book with Turo. They simply will lie about refunding your trip and reimbursing the fees. Do NOT BOOK

Je tiens à partager mon expérience extrêmement décevante avec l'application TURO et un propriétaire malhonnête. J'ai loué un utilitaire le 6 juillet pour un déménagement, de 10h à 16h30, pour un coût initial de 135 euros, assurance incluse. Jusque-là, tout semblait correct.

Cependant, en rentrant, j'ai été bloqué dans des bouchons et, voyant que je ne pourrais pas rendre la voiture à temps, j'ai tenté de prolonger la réservation. Ma demande a été refusée par le propriétaire. J'ai alors essayé de le contacter par téléphone, mais il n'a jamais répondu. J'ai finalement rendu la voiture avec 45 minutes de $#*! et un manque de 4 litres d'essence. À ma grande surprise, la facture est passée de 135 euros à 305 euros!

Le pire, c'est que lorsque j'ai essayé de contacter TURO pour résoudre le problème, ils m'ont simplement renvoyé vers le propriétaire. Ce dernier m'a donné une adresse email où j'ai envoyé 7 messages, sans jamais recevoir de réponse.

En résumé, cette application est une arnaque. Le propriétaire de la voiture s'est montré malhonnête et complètement irrespectueux. Je déconseille fortement d'utiliser TURO et surtout de louer auprès de ce monsieur. Passez votre chemin!