GoGo Grand Parent

I paid $46 for a 13 minute ride from the hospital to my home.
The ride was $11
The operator get $11
The monthly membership was $17
Additional $7 in extra fees

Supervisor Lynn couldn't tell me what all the membership fee covers except for 24/7 operator service when I call.

I had the service for lest than a week and when I saw all the fees for 1 short ride I just knew they were scamming people.

My 83 year old mother requested a round trip ride to pick up her groceries. When she got to Sam's Club driver told her to get out. That driver was not taking g her back home. Customer service said they told my mom they could not guarantee round trip. She really didn't grasp what that meant. Didn't understand she was going to be told to get out. I thought this service was geared for seniors to help them maintain independence. I do not recommend this service for anyone's loved ones.

I am writing this review to express my deep dissatisfaction with GoGoGrandparent and to warn others about my experience, which I believe borders on elder abuse.
My 89-year-old mother, who is going blind, needed assistance with shopping and other tasks. My brother discovered GoGoGrandparent and thought we had finally found a solution to help her. He set up an account, and my mother went out to buy water. To our shock, this simple errand ended up costing us $250!
When I called GoGoGrandparent to address the issue, I was told that they had no record of an account in either my brother's name or my mother's name. This lack of accountability is unacceptable, especially for a service that claims to cater to seniors in need.
I cannot stress enough how concerning it is that a business like this operates without proper oversight or customer support. It feels like they are taking advantage of vulnerable seniors during a time when they need help the most. I urge anyone considering this service to think twice and explore other options. This has been the worst experience, and I would not recommend GoGoGrandparent to anyone.

I would put a 0 if rating was available. I signed up in Aug while my car was down. I used it 1 time then cancelled toward end of month. When I called the person kept telling me I had free rides available. I told them I didn't want free rides just cancel. I was not charged in Sept so assumed I was cancelled. Then I was charged in Oct. I called and was told I had agreed to a free month but it wasn't cancelled. A supervisor by the name of Frank was rude and told me I could not get a refund. He then hung up on me. SCAM!

Just had a lengthy interaction for a possible role with this company. The general feeling or takeaway is unscrupulous.

I went thru the process of using their service.until they asked for my credit card.
I called only to find out
1. A membership fee
2. Cost the same as contacting uber or left directly.
3. They asked first my credit card number
4. I told them it was a scam and hung up
5. Sent email stating they should be ashamed for taking advantage of elderly

2 rides and I canceled. 1st ride driver wore a headset. That must be illegal. Felt uncomfortable. 2nd ride almost hit another vehicle. Went a long way around cost me $10.00 more because of that. $100.00 plus down the drain. What a ripoff. Never again. Bad company

The way the plans are written up makes you believe if you start a plan it says operated ordered is Unlimited. But it is not.it only means that you get charged for each ride.i only needed a one mile ride at 915.and then was charged 10 to 15 over and above my basic plan. And before you realize this on your first ride three days have passed and you can't get a refund. Also they never came one night and every time I called them they kept telling me that they were looking for a driver even though I ordered it in the morning. Thank you God that, my boss waited and brought me home. Do not, make the same mistake I did.it was half the price to take a town taxi.

My elderly mother was trying to download uber app on Google store when this offer popped in and it enticed her to sign up and she did not even understanding all the details. Then they charged her $124.
If there is a God hope he strikes these people that prey on the elderly.

Go go Grandparent tried 6 times to get money out of our bank account. Never signed up with them as we have our own cars. So there is no reason
My husband had to cancel his debit card, because of this company. Not looking good for ya Go Go grab the money.

I signed my mother up for this program given some recent injuries that have left her a bit disabled.

Not only is the marketing wording on their site shady, but the default toggle resets to annual payment, so if you navigate to another page, it resets anything you started scoping.

Then once you sign up for the membership, the fees of the rides are higher than what you pay just using a ride share app.

In my experience, they make a lot of money of folks that need help. And while more intensive services/support have validity for higher costs, the costs do not align at fair and are not as transparent as they should be.

Do not trust this service to provide reliable transportation to your parents ir grandparents. They could not process my credit card and spent over 2 hours trying to get it resolved. My 96-year-old mother-in-law told me she often will wait for over 5 minutes to get a ride. Terrible service. Why cannot Uber or Lyft provide a service like this and put this out of business?

The service at GGG is a mixed bag. Unlike other ride services, they do not allow any stops, a policy which was confirmed by a supervisor very recently. Although previously it was left up to the individual driver whether or not to allow stops for a passenger, GGG now prohibits all stops whatever. This is extremely inconvenient for elderly riders who may need to drop a letter into a curbside mailbox, return a book into the slot at the public library, leave off stuff at the recycling center, or pick up their dry cleaning or some item that a store is holding for them. With GGG none of these ordinary errands is possible: their service consists exclusively of dumping you off like a load of potatoes, and goodbye. Depending on your situation, you may find this acceptable.

I wanted to use this service for a one time ride only. Tried to cancel in October and November. Spoke to a person who said my account would be closed and I would receive a refund for those months. It never got closed. Just spoke to an agent and was told they don't give refunds. I'm going to try again. This company is very friendly when you want a service, but they do a complete about face when you want your money back. I do not recommend this company at all.

I called for a ride to the airport & they actually started charging me an extra $14.99 a month for a membership, that I did not approve. When I called them I was told they would not give a refund & that I was pretty much stuck with the charges. I am disputing these charges with my credit card company. I would never use this company if I were you, they will steal your money! Additionally, this service is mostly for us senior citizens. So they are taking advantage of & stealing from senior citizens! How pathetic is that! This company needs to be closed down...

If you lay the law down with them, they perform well.
For me, they show up exactly on time. They removed wrong charges after I spoke with a supervisor.
Maybe if they think you're demented, they might try to pull something.
Keep careful track of your trips and charges.
My bank is aware of them and are watching my account.
I had one strange experience with a driver and REPORTED IT IMMEDIATELY.
Keep records and be proactive.
I call them after trips and get exact charges. If you handle them correctly they are good about respecting you.
GLB Highlander

On 1/26/24 I authorized a payment 0f 52,00 on behalf of my sister to GO GO Grandparents in which I believed to be a one time payment using my debit card. The business continued to use my debit without my authorization and when I called to inquire about it. I was met with a hostile supervisor that was so unprofessional that I was in shock. I was told on the phone that the charge was $52.00 but then when money was drawn from my account it was 59.94. The business attempted to charge my card again for $29.99 a few days later. GO GO Grandparents attempted to withdraw reoccurring payments from my debit card without authorization but my financial institution declined. The whole process on the phone was so drawn out that I was exhausted when I finally had my credit card removed from their records.