I'm 75 years old and have a problem with my knee to where I can't go grocery shopping. I called Gogo grandparents and gave them the items that I need and what store to go to. I received all but one item and was charged $5.00 extra. I don't mind that so much as I was trying to get a receipt and they transferred me to a "carrier". Twice I was on hold for 15 minutes and never got an answer.