Richard P.

I received a ride that was 13 miles and took less than 30 minutes. My original estimated coast was $27 the initial charge was $25.
24 hours later, I received an email stating the driver adjusted destination and my fee was adjusted to $160. I disputed the charge stating the original destination was correct. I Provided screen shot of google maps and pick up and drop addresses. After multiple emails back and forth, still no luck of Uber correcting the, what I call a, "fraudulent charge". Customer service is less than desirable to say the least. I have been giving the runaround. I have asked for a contact number to speak with someone live but no such luck. I am now forced to dispute the charge with my credit card company and will being filing a complaint with the better business bureau. I understand mistakes happen but failure to correct mistakes is in enexcusable. Uber not only lost a routine customer today but also gained poor advertisement from a dissatisfied customer. I will warn friends and coworkers against using Uber. To many other options.