UberReviews 1,533

I lost my cell phone in an Uber vehicle on a vacation to Las Vegas. Trying to track down the driver was a 12 day nightmare. Uber's doesn't really have a customer service. They have a few people available on twitter or a Uber lost item report that will eventually get a response. First Uber does not have a lost item link of their website home page or App. They also demand full rude detail, drivers name, date of trip, cost of trip, time of trip and pickup and drop off locations. So if you lost your phone, and don't have access to their app or a computer your screwed. I send various Uber contacts a minimum of 25 messages. Only when I purchased another iPhone and another SIM card from my service provider could I go through the secure process to use my old phone number and get into the app to get the ride detail. So I give them the detail that they could have looked up any time and they basically tell me that the driver has my phone and that I need to contact the driver through the app to get my phone back. Then then scolded me for opening multiple threads containing the sMe issue and sId my case was closed. I complained asking them how they could close my case when I do not have my phone back, they did not reply because they don't care. I went through their " contact the driver" process 7 times over 4 days and no one ever answered. Only on my 8th try did I reach the driver 12 days after it was lost in the car. Uber is an arrogant, rude company that does not care about providing customer service. The have no toll free numbers for customers and their online support is terrible. They tell you that they have sent you several DM's. I said I looked and could not find any Direct Messages from them. That's because the messages are hidden in their app under a help link. How are customers supposed to know that? I now use Lyft and they are awesome and will never ever use Uber again. I want to be very clear, the driver is not the problem, when I was finally able to reach him he was polite and very helpful. This is all Uber's rude unfriendly business model

Do you know why their overall rating is only 2+ Stars?
Allow me to clarify:
On Tuesday I called for a car at 10am. Without bothering to confirm my address, the driver came to the wrong place and left, without a call.
Next driver cancelled, too.
My first patient cancelled.
Today, the driver actually CALLED for directions... and cancelled. No message from Uber, so I stood there, on crutches, in the snow, waiting.
Then I couldn't connect to uber, AND THERE IS NO DIRECT TELEPHONE OR COMPLAINT NUMBER.
Finally took a yellow cab.
LYFT RIDE NEXT TIME.
DUMP UBER AND MOVE TO LYFT.
Eric Berger MD

Uber has been gradually allowing drivers with poor reviews to work fro them. I have had safety issues and even a driver who was clearly under the influence, among other safety issues. When I cancel a ride due to low review scoring by other passengers, they have charged me cancellation fees and refused to refund me the $2. This happened three times in a row where I cancelled those trips within less than 24 hours. Lyft allows me to cancel trips if I do not like the driver's review score and has now configured me to ride with drivers with a 4.6 score or above. I will try Lyft, Cabify, Juno or Via before choosing Uber as I am sure other companies will come into the market and provide much better services to compete with Uber.

Working 8 hours shift then I decided to do my grocery shopping and get Uber to take me home in a snowy night. When I requested Uber it was giving me another address to go there and wait for Uber on the main road. So when I could do that with having 7 bags of shopping then I would have taken a bus for $4 rather than paying $25 for the Uber.
It happened with me 3 times so I kept cancelling them and calling for capital taxi.
The place where I work is a big mall and I work there and do my grocery from loblaws then always tried to get Uber but didn't work with me for the last 3 times.
So I kept using capital taxi since then I was ur customer used Uber a lot. But not anymore.

We booked a taxi from Leeds to Sowerby Bridge on Saturday. Before we got In the taxi we asked how much it would cost and the driver said he didn't know and you should have an email! We did not receive any message to tell us the cost, if we had we would not of got in the taxi, it cost us 90 for what should of been a 32 trip! There were lots of empty uber taxis driving round waiting to pick people up, so the demand was not high, now I can understand d why there was, the inflated price of 2.8 is crazy and no need! I'm shocked disappointed and will not be using uber again, I do not agree with not been told the price before we got in, how can you charge someone without knowing the cost in first place! We had no choice but in to the car as it was late and cold, and we had already ordered it!

Have been driving for uber for 3 weeks and they take almost half the fare and call it a booking fees and then another fare fee. They don't charge enough, they encourage people not to tip, they let passengers cancel and don't compensate for drivers time, they don't tell you the final destination until passenger is sitting in the car... I could go on and on. They use drivers to make millions but really could care less about them. Why can a passenger see picture of me but I can't see a picture of them? So many issues that I'm shocked they are still in business.

I want to start off by saying I will never use uber again! First off every time I take a trip I know the rate is a certain price doesn't matter that I go home at a certain time of the day I know it has always been this price I been riding this specific route for some time but today took that same trip & literally price said the same thing & so the price is between 15 to 16 bucks & so literally get in the uber of course & literally was having problems with the app cause there always some problem with there app & got home to my place to look & see that I was charged 37 for my ride when I was charged wrong for like the 4th or 5th time before it has happened they reversed it now they could not reverse it so in short screwed me over & now they are talking about they said I went past my location when I didn't so now I'm letting everyone know do not use uber because they are disrespectful & will not reverse me for money

They are not giving there service in Kanpur... #The 11th Biggest city... Very very poor... Why is it if they take money out of your account for the Uber rides that they have to take additional money which they say it's an authorization hold but they do not put it back for at least eight days and this is money that I cannot access and another thing if you have an Uber gift card they still want to put monies from the ride from your checking account on hold when it is confirmed that they will get paid by the Uber gift card... I just Uber Cabs...

I was charged for a trip I didn't take the person took the uber from Bridgeport to Trumbull their system of complaining is awful I keep saying the I did not take the trip was charged wrongful the thing respond back check if your family use your app or whatever I have no family here the driver took a wrong person.
We need a human being in their customers service or u guys do because I deleted that thing I was so pissed I don't have kids yet to be responsible of someone yes it was 13 dollars some changes that's lunch and dinner to me.
It awful.