Do you know why their overall rating is only 2+ Stars?
Allow me to clarify:
On Tuesday I called for a car at 10am. Without bothering to confirm my address, the driver came to the wrong place and left, without a call.
Next driver cancelled, too.
My first patient cancelled.
Today, the driver actually CALLED for directions... and cancelled. No message from Uber, so I stood there, on crutches, in the snow, waiting.
Then I couldn't connect to uber, AND THERE IS NO DIRECT TELEPHONE OR COMPLAINT NUMBER.
Finally took a yellow cab.
LYFT RIDE NEXT TIME.
DUMP UBER AND MOVE TO LYFT.
Eric Berger MD