Joe B.

I live in Europe and I've started using Uber as I was traveling through middle and south america. At the beginning everthing was fine and I thought it was a great service but sadly I was proven wrong! As I wanted to go from Meddelin city colombia to the airport to take my flight to panama city, panama... I used the Uber App for the transfer and the price that was shown to me on the App was approx. $25. It was $5 more than what I've paid for a normal Taxi coming from the airport to Medellin city but I was in hurry so I took the offer. After I've arrived at the airport though I've noticed that $45 were booked from my cc by Uber for this ride, so I did what everyone would normally do and that is send a complaint to Uber about the overcharge. I did this using the Uber app. Anyhow two days later I've received an email from Uber and I couldn't believe what they wrote to me."Your account has been permanently suspended". So they have suspended my account permanently for sending a complaint via their App. Can anybody believe this? Well after seeing what United Airlines did to one of it's customers nothing should shock us anymore! But all I want to say here is. We all need to always look for and use alternatives. These big companies need to have as much competition as possible otherwise they will grow arrogant and start treating their customers like trash.