UberReviews 1,533

I happened to book an uber ride, driver accepted the ride. Even after 15 mins i din't see car moving around. I tried calling the driver, he didn't respond. I messaged on uber app, mentioning the address and asking him if he is going to pick me up? Driver cancelled after 5 mins or so! I was stranded with no where to go! This is ridiculous. Again uber charged me cancellation charges when driver cancelled the ride? This driver has 5* rating! When i reached uber customer service asking me to compensate as i have wasted 30 mins bcos of driver, uber says " Its ur problem and drivers, we can't take any responsibility for driver actions!"
Why customers are charged cancellation charges when we cancel even after 2 mins, here driver cancelled after 15 mins!
Uber is a ridiculous company which is misusing customer data and leveraging the loop holes!
Uber should be banned in US and every customer whose personal info is leaked should be paid compensation! Uber tracks every movement and claims its to improve trip experience!
My suggestion is first do a proper driver orientation and back verification, which will definitely improve customer experience!
Notice that if anyone has lyft and uber, uber price is lower, but if ur using uber alone they hike the price... they do a predatory pricing!

This morning, I had three charges from the UK (Uber Eats). I receive notifications about purchases per charge, as I was also involved in the Equifax breach. I'm assuming that my Uber account was hacked, as three orders were placed, and my credit card information is saved. I even got a call from a +44 country code, which is the UK, asking where I was and how to deliver my food. To top it off, my card was expired, yet Uber still authorized the charges.

I canceled my card with Capital One and wrote two separate emails to Uber. I have YET to receive a response, which is pretty terrible - especially considering the breach that they neglected to tell everyone about not long ago. I like Uber, but will seriously be considering whether I want to trust Uber with my information.

I like the convenience of Uber, and have been a loyal customer for a long time. HOWEVER, when TWO of their drivers cancel on me within minutes, and then the PRICE GOES UP for the next one... I'm not a happy camper. I used to refer all of my friends to this service, especially the ones using Lyft... Not any longer. $#*! this service, their drivers that were disrespectful on the phone with me... My business and my friends' business will go elsewhere. Thanks Uber, for your killings, lack of customer service, entitlement and garbage program. Byyyyyeeeeeeeeeeee.

I was a pretty loyal Uber customer until my last trip. I open the app and the only three options are 1) wheel chair accessible, 2) uber cab and 3) Spanish. 1) I 100% feel for all handicapped and accept that there are options for them. I think it's great. Should it be the first option? No. Should there be a setting on the app that says the car needs to be handicapped accessible? Yes. 2) Why on earth would I call a taxi when I'm particularly calling uber to AVOID taxis? The cost of uber cab makes absolutely zero point in calling an uber. It's more expensive! 3) Why in the $#*! do we have a Spanish option when we are in an English speaking country? There wasn't an English option when I was in Croatia using Uber recently. Nor did I expect it. $#*! UBER I WILL NEVER USE IT AGAIN.

Uber is frud, uber driver charged double amount from me on 20/10/2017. I was traveling from Thane to vikroli. I checked amount was Rs 176. After dropping me he charged Rs. 470. About this problem I discussed through sms but no positive response from customer care. They are not even return my money. Driver create show on the road so I paid money. But customer care people are also frud people. They don't want to resolve the Issue
My suggestion is don't go With uber. They don't even have contact number. They are cheaper and cheater

I received e-mails from Uber asking me why I do not take Uber anymore. There is no way to reply to - they only SEND emails, they DO NOT ACCEPT e-mails.

1. AUTOMATED customer service is the biggest problem of Uber. That is the first reason for which I stopped taking Uber. I tried to call Uber when in need. I found with difficulty a number on the web. I called it and a stupid message said: "Don't bother leaving a message, there are 20,000 messages in this mailbox". Whoever left that message was a major $#*!, Probably Travis Kalanick or one of those cocky bastards that Uber has plenty of.

2. Uber VERY POOR customer service has cost me $ 650. In May 2016 I forgot my new iPhone ($650) in the Uber and there was NO WAY to retrieve it - there is NO Uber phone customer service where one can talk to a live person and explain the problem.

That's a big flaw. I called Uber automated customer service from a hotel and never received an answer. I e-mailed multiple times, I left feedback over the Uber website. I received a response only TWO DAYS afterwards. Of course, TWO DAYS afterwards my iPhone was long gone. That is why Uber poor customer service has cost me $ 650. Uber has not offered me any compensation for that - and THE SAME THING can happen again.

3. The cars are often dirty. I initially switched from taxis to Uber because I cannot stand taxis that are dirty and smell of food because the driver eats in there. However over time the Uber has started being just as bad. There is no quality control of car. I have had dirty Uber cars, or banged up Uber cars or drivers that couldn't follow a GPS and took much longer than they should have. The dirtiness is by far the biggest problems.
In contrast, Lyft has CLEAN cars. It enforces cleanliness.

4. I do not care about the negative press that Uber has had. However, I do care very much about:
- the car being CLEAN, with NO FOOD SMELL
- the driver that knows how to drive and follow a GPS.
- your having an ACTUAL customer service. It is impossible to e-mail Uer - though uber DOES send email to you.

Until Uber solves these problems, I will no longer take Uber cars. I will go to Lyft and other competitors, every time.

If you are in the Philadelphia area and your uber driver is Daemon, cancel it real quick. When she picked me up she was at the wrong address so I had to literally walk a 1/2 block to her car and when she called me to ask where I was at, she was rude, even though she was at the wrong house!

Her car smelled very bad (musty and dirty clothes) and it was dirty! She had water bottles on the floor and crumbs on her seats. I couldn't even dust them off because of the kind of seats she had. So I sat in crumbs the entire ride to work.

When it was time to drop me off, she was at the wrong location once again and I had to get out and walk a block to my building. She is by far the worst uber driver and I have had some bad drivers but she is flat out terrible.

I was late for my work and appointment because driver's cancelled it for no reason, my place is easy to find so I wondered why they kept cancelling my trip. I had cancelled many times... it's not funny anymore " Uber". I am almost done with you "uber". This company Sucks! I've been nice to all your drivers even if sometimes some of the uber driver's stinks I was still polite towards him. Now I download Lyft and will try it. Thank-you Uber!

I've drove Uber for several months last year. I haven't drove for them since I found a good paying job but as of now could use the extra money for holidays. I've been trying to log back into my active account but had no luck retrieving a varification code since I no longer have the same phone/number. I've tried numerous times to contact them about this but with no luck. Every message I send are returned saying I cant reply to that email. & when I go to the website for Uber help I stil get no results back.

Uber accepted a prebooking for a 5 a.m. pick up to the airport with a quote of $32 base price plus taxes. An e mail stating that surge pricing was in effect was sent just as the driver arrived. We were already in the street. There was no time to cancel and book a limo so we got in. As a result, our fare was augmented to $126. I complained and they reduced it to $114. I am still fighting for a fair settlement. Today I took a cab.

I have been a loyal user of Uber and it has always been my go-to means of getting from point A-B. But today, I've officially withdrawn and deleted their app. Heres why:
Two nights ago, I've ordered a cab for my girlfriend to get home after a huge argument around the time of 3 a.m. Keep in mind her phone died at the time. Her destination was from Manhattan to Brooklyn. The next day, she had told me she was dissatisfied with a pool customer who gave her an attitude and told my girlfriend to "shut up" after talking to the driver named Raja. She was tremendously upset to begin with and it caused her to get off the car a few blocks later, which took her to the 1 train. We are super easy going people and we have discovered the driver Raja, has NEVER ended the trip at the time she was dropped off- which was only 5 blocks later and had fully taken advantaged of the circumstances and drove an empty passenge car to her destination in Brooklyn. I did not fully realize this until it was too late - so I had rated him 5 stars before I got the chance to report him. Again we were in an argument so we didn't not talk until a day later.
First of all she and I were not drunk at all. And I have reached out to uber and they have refused to refund me for the amount of $27. Although the money is not the issue but the dishonest driver. I will be going to Lyft from now on. I do not regret my decision.
Also I notified uber and told them the details and these illiterate workers reviewing my complaint do not even respond to the problem but are confusing that I want a refund because the fare amount itself is wrong. I regret to say that Uber hires lousy drivers that take advantage of customers at 3am. And if they had looked into my transaction profile, I already spend quite a lot for cabs, theres no reason for me to go beyond for 27$ unless it was the truth