UberReviews 1,533

As a driver I thought Uber was a great company, until I was in an accident. That is when you will find out what a lousy company they really are. Because you are using you own vehicle they suspended my account did absolutely nothing to help me get back on the road or assist me in getting a rental car. Uber non customer service is a real joke they where a useless piece of garbage. They have a 1000 dollar deductibe you have to pay to speed up the process and they tell you the will go after the other carries insurance company.It will be 20 days before my car is fixed.

HUGE WARNING TO UBER USERS! I will never use UBER again - every time I tried to add my home address, it would find it on the map and then when I would try and add it to my favorites, it kept adding a different address with the same street name in Toronto. I live north of Ottawa 4.5 hours away! But that wasn't clear from their app because on the list of favorites it only shows the street name and not the town. When I first got in the Uber car, the guy went WOW, you want a drive from here to Toronto... that's 4.5 hrs. He had to manually enter the address in his system. Then when I selected a 15% tip at the end of the trip, it calculated it on a fair for the original 4.5 hour trip. The $62 flashed by and I said wait a minute. It can't be that much? He should me that the fair was $14 on his system and Uber only adds 20% so it will be less than $20. I said are you sure? He said yes. I felt dumb because it was only the second time I had used Uber so got out. After he left, I double checked my phone and saw that yes the fair was $20 but a tip of $62 was added even though I chose the 15% tip option. It must have calculated it on the original 4.5 hour fair. Now they will only give me a credit on my Uber account and NOT a refund on my card. On top of that his car was old and rattled although he was nice enough. The whole experience was bad. BEWARE!

I would never use UBER again. Driver was unprofessional he took wrong direction tried to drive me to other state. UBER charged me for that services I never used, I tried to contact them but no one returned my money back for that services I never used but they charged until i contacted to my credit card. I really disappointed and i would never use UBER again. I would suggest people to think twice if they need such a service.

How about I took uber about 6x and got a vehicle and uber continue to charge my credit cards that was on file. They have no real contact information so I am filing a claim against them for my money I dont care if it only 16 dollars... I believe in fairness and honesty... so I am filing... they arent helping the customer but instead cheating the customer... and yet would have so questions on their site stating pick one you were drop off at the wrong location or your driver was lost no and no you took my money in my account when I didnt use you at all. Thanks and you have a good day@#$%^%$

The drivers constantly cancel and charge late fees. Customer service is only reachable through the app (no phone #), and they're useless.

The little money potentially saved isn't worth the hassle, from what used to be an OK company and idea. SMH.

I've already left a bad review on the app but since their a Trump supporting company and to stupid to know how to make their crap work I can't edit it. I'm a traumatic brain injury person who almost fell 3 times on my way home because they can't give you a proper estimate of their drivers and I had to walk home in below freezing temperatures without a jacket. Their app is just bloatware and they think just because they support the illegitimate president they are safe from public opinion! If you are reading this and have a android, do yourself a favor and get the lyft app!

It would be a bit unfair to many other great uber drivers i have met but i was getting really angry after some of the drivers cancelled my trips. Damn, they are suck. Seriously, my stupid drivers were $#*!ing crazy. He called me to ask me where i was, i told him the pick up point i was standing at but because i was in the other side of the road, i tried to tell him that but he talked to me in his broken english with an aggressive voice. He didnt even notice the name of the streets i tried to tell him and misheard what i was saying. He hung up the phone without saying anything and i realised that he was in the wrong direction and i tried to contact him but he didnt pick up the phone. After a while he cancelled my trip. Suckkkkkkkkkkkkkkkkk. I am too sick of these types of uber drivers. Plz recruiting and tracking your driver selectively.

I waited over 20 mins for 3 different uber drivers. I got charged the cancellation fee because my stupid driver cancelled on me as it looked like on the app he was getting lost. He made like 3 u turns on the street before giving up and said I never popped out for my pickup. I'm on a public st by the bus stop. Other people were getting picked up by uber on the same corner I was and they all got their rides faster than me. The reason why uber didn't return my refund is because it past the 30 days which I understand but I didn't get my notification until it was too late and on top of that they said the fee is to compensate the driver for his time spent driving to my location. Are you kidding me? Driver never showed up. He most likely picked up another rider on the way. I was at a crowded baseball event. If we can track the driver on the uber app, uber should be able to track to see if the driver ever arrived to the pickup location. What a joke.

Shortly after opening a Uber account, I was fraudulently charged for a Uber ride. My daughter uses and suggested how safe it is. I was in Florida boarding a plane to Wis, I received a call from an individual who asked "where pick up" in very broken English. I told him i was boarding a plane and did not request, or need a ride. When I landed in Wis, to my dismay I was billed for a Uber driver driving from Wis airport to my Daugher's house. I was shocked! I immediately tried to contact Uber by phone. Only to find there is no way to contact Uber by phone, even in emergencies! I even had airport police assist to no avail. I then went on Uber website to file request for refund. After numerous emails and providing supporting info to Uber customer support, the refund was denied. Uber position was a driver drove from airport to my daughter's house which I had in Uber favorites with No Rider! Really scary! My daughter is concerned after I told her. I also provided a phone # and requested Uber to call to no avail. After denial by Uber, I did file a formal request with American Express, and provided same info and support as to Uber. After reviewing, to my relief, AE placed charge on hold and put a perm stop on any future fraudulent charges being submitted by Uber.

Like the drivers and ease of hailing a ride; also app is pretty good as long as everything is going well. HOWEVER, in Nov and Dec of 2017 my account was hacked and fraudulent rides were clocked in in LONDON and PARIS while I was in the USA. First time it was 4 rides; last time it was 9 rides and it all added up quickly. Two of my CC were used in the process, necessitating my CC Company to shut down one of my main credit cards... what a hassle to deal with all that. Customer Service (once you got it) was great as they did reverse charges (so the only folks out of the money I would assume would be the drivers, unless Uber picked up the Fraud Tab). But Uber did charge me a ''fee'' for reversing charges, so I did not walk away completely un-bruised. I promptly SHUT DOWN my account and will find another Ride-Share service that is more secure.

Uber has got some issues to work out... their CULTURE as recent news reports allude to but also a BETTER way (faster and easier) to alert corporate about big problems with the app and web site and FRAUD, etc. The system as it is now is elusive and painstakingly complex.

4 Stars for the SERVICE & Riders; 1 Star for the Hacking = 2 stars total as my review/ranking.

JP