Richard G.

Shortly after opening a Uber account, I was fraudulently charged for a Uber ride. My daughter uses and suggested how safe it is. I was in Florida boarding a plane to Wis, I received a call from an individual who asked "where pick up" in very broken English. I told him i was boarding a plane and did not request, or need a ride. When I landed in Wis, to my dismay I was billed for a Uber driver driving from Wis airport to my Daugher's house. I was shocked! I immediately tried to contact Uber by phone. Only to find there is no way to contact Uber by phone, even in emergencies! I even had airport police assist to no avail. I then went on Uber website to file request for refund. After numerous emails and providing supporting info to Uber customer support, the refund was denied. Uber position was a driver drove from airport to my daughter's house which I had in Uber favorites with No Rider! Really scary! My daughter is concerned after I told her. I also provided a phone # and requested Uber to call to no avail. After denial by Uber, I did file a formal request with American Express, and provided same info and support as to Uber. After reviewing, to my relief, AE placed charge on hold and put a perm stop on any future fraudulent charges being submitted by Uber.