UberReviews 1,533

The first (and last) time I ever used Uber, the fare estimate was $61. When I logged on to book a car, I got a screen that looked like upgrade options, the lowest of which was $89. There was an option to "Skip this Step" so I did. I never got a screen telling me my total or asking me if I agreed to book it or not. Just that the car was on its way. The car that arrived was a huge SUV that could probably seat at least 8 people (I was alone and had one small piece of luggage and a backpack), and when I looked at the receipt later, I saw that they charged me $150 for this unnecessarily huge vehicle. When I wrote them about it they claimed I submitted a different destination location, which is entirely untrue. And they were so cold as to not even give me a break as a 1st time user, refunding at least some of that outrageous total. Terrible company in my experience.

I used Uber for the first time while in Italy. Tried two times to find my drivers. They had my hotel name. I was waiting outside for them. One driver never showed up. The other was late. Said he was waiting for me down the street. I Cancelled. Uber then charges me 20 euros for two rides that never happened. It took a " act of congress" to get a refund. They don't have customer service phone support. Just email and a self help system that has pre- chosen choices for you to pick regarding your problem. Then It directs you to a AI type system which is no help. Until this multi million dollar company decides to invest in real phone support with a real C. S agent, I'll never use them.

This is a review of what it is like to be a former contractor.

First of all, I did apply to be a driver for Uber when I was driving for Lyft. However, my car and I got tired of driving people around and decided to go into another job. Anyway, I deleted my driver account from their app and delete it. Several years later when my license was about to expire. I get harassing emails from them to update their records to update my driver's license. I have already updated my driver's license but I am not going back to their website to do that. Instead, I went to their website to unsubscribe from mailing list. The next day, I get another reminder. Again, use their useless unsubscribe link to get my email address from their email list. This went on for two weeks straight when the website claims that their removal of email process takes 10 business days. Well, my birthday come and went (the day my license expires) and guess what email I got from them? You guessed it: update your expired driver's license on their website. Forget that! I have blocked them from my email account so I will not hear from them again (cross your fingers on that).

They did it twice. They overcharge. Last month some driver charged me 390 when it was showing 298. He said in mine it showing this, when asked to show he said you check it again. But since my sister had booked it and I did not have the phone agreed and paid. I did not all her for somepersonal reason. But last night I was a fool I did not call my sister to confirm. The driver named swapnil picked me up from matunga at 9.45 and dropped me at powai. His car was from panvel. He was going to go without a passenger once I get down. The bill shown was 317 and he charged me 450. I gave him since I was in a hurry, instead I should have called my sister and confirmed. But is this ethically right? If I want to spend much money no matter how small or big the amount is I will do it all my will. I do not want such thugs around. Everytime overcharging.
Regards
Dhanada

My friend spent her 21st birthday clubbing and by the end of the night she was puking. Our Uber driver came to pick us up knowing we had a night of partying and a sick friend. On our drive home he stopped to let her puke. However she did puke on the outside and made a small mess in the car. After our trip I cleaned up everything inside it car as quick as I could. Then a week later we were charged with $150 for cleaning along with the charge of the trip for a very very minimal amount of puke on the seat belt and the outside of the car. We gladly would have paid 50 dollars for clean up however no matter what way we spun it definitely didnt cost 150 dollars to clean a car. He knew when he responded to our Uber need that we would be drunk. If he didnt want drunk people he did not need to respond. We will be sticking with lyft from now on.

Friday -- June 8th, 2018 -- Uber SUCKS Big Time! This has happened last year also. Today, early morning, I loaded another $50.00 on my Uber Account (but the app did not even show the two cards I loaded, or my previous balance, which was almost $100.00), around 7:00 a.m. Around noon I tried to get an Uber Ride, but the Uber app would NOT acknowledge me! The app kept asking me if I wanted to open an Uber Account, but I already have one, and I know my log-in perfectly.

There is NO Customer Service phone number or E-mail Address! WTF kind of Customer Service is that! Uber >>> YOU SUCK Big Time! I wanted to use up my Uber Credit, but I cannot depend on Uber to even get a ride! Late for work, late for doctors appointments!

>>> Lyft will continue to be my BEST ride service! Uber gets a Big FAT >>> Zero Rating. Get your act together Uber >>> You SUCK!

Last year the same thing happened when I tried to get a ride, but Uber app did NOT even acknowledge me! I had over $150.00 (US) on my Uber account, but could not get a ride. Error message said something was wrong with my bank account, but there was nothing wrong with my bank account!

>>> Uber Sucks Big Time! The absolute WORST Customer Service in my life (and I've seen some pretty bad customer service). They have NO Customer Service! Can't get any worse than that, can you!

I recently took an Uber ride and something seemed very "off" about the the driver so I wrote down his name and searched online for him and found his FB page on which he posted numerous videos discussing how he and his girlfriend are homeless and living in their beat up 10+ yr old car, which is the one he uses to Uber, which is sad and indicates that driving for Uber is not a great career, but he also discussed that he takes numerous anti psychotic medications.as well as that there is a protective order against him.! I do not think this person should be driving the public around and Uber should do a much better job of choosing who they hire to do so. I would not feel safe using their service again.

My daughters Prom was Saturday May 19th, I scheduled a Uber Black SUV a week before the Prom to pick up her and her date. At the very last minute we received a message saying there were no SUV's available. We tried for almost an hour to reach someone to get a vehicle. This ruined my daughters Prom, we had to ask a neighbor if they would mind taking them to the Prom. I find this to be so unprofessional. They ended up getting to the Prom about 1 1/2 hour late, missed meeting up with some of their friends to take group pictures. Never once have we received an apology for ruining my daughters special night. I would think twice about scheduling an Uber for any occasion.