Margaret W.

My son booked me an Uber to take me to the station to catch a train to the airport. When I got in the driver started going at about one mile an hour and drove up loads of little side roads, going round in circles in completely the wrong direction and wasting a good 15 minutes. When I told him I had a train and flight to catch he suddenly said he was looking for other customers because it was a shared ride. I rang my son who said it definitely wasn't shared and to tell the driver to get a move on. He refused to. I asked could he then change it to unshared and charge the extra and he said no. I asked him to call his superior and he said there was nobody there to call. I explained that if I missed the one train an hour I'd miss my flight and there wasn't another one for seven days. Effectively I'd lose my whole holiday. He shrugged and carried on at one mile an hour. There was nothing I could do and even if I'd got out of his car he'd taken me down such quiet roads there was no chance of finding another cab. This was 3am in the morning and eventually after much screaming on my part he gave up looking for sharers - but I made it to the station with two minutes to spare and had to to try and run up numerous platform steps with two pieces of heavy luggage. I will never forget the experience and will never ever use them again.