TwinkleDeals

I ordered 2 items on Aug 20th and waited several weeks for an email letting me know that my order has been shipped. On Aug 28th, I submitted a ticket to customer service asking for the processing status of my order. They replied very quickly, letting me know that one item had been backordered. But when I was ordering the items, none of the descriptions had said that they were on backorder and I had never received an email or notification letting me know they were backordered.
On Sept 1st, I got an email saying that my order had been shipped. Fast forward to today, Sept 13th, I still have not gotten my order. I even paid for priority direct mail, which means I should've gotten it 7-10 days after it shipped out. I just submitted another ticket asking for a full refund because I'm kind of tired of waiting...

I was a little iffy about this website, but some comments on this site made me want to give twinkledeals the benefit of the doubt. They definitely proved that I have terrible judgment.

On the bright side, the one star I gave this site goes to the fast customer service reply.

Edit: i just received a reply from their customer service (and this is about 4 hours after i submitted a ticket) and all they gave me tracking information. I checked the tracking, and the last update was from 9/10 when it departed San Francisco, CA. I live in L. A. They also said that "there are some external factors which may cause some delay on the delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, weather, customs clearance," which honestly could be said for any website that sells products. NOT A GOOD EXCUSE... I'd say there's a chance you won't have problems, as there are reviewers who didn't, but there's also a chance you will. And if you have bad luck like me, they'll make you wait more than a month and not answer your question about whether or not a refund is possible.

I've experience the EVER WORST online shopping experience in TwinkleDeals!
I placed an order on 19th June 2016, together paying extra shipping cost so as to better track my parcel, and then wait patiently.

A week later I found the order is still "PROCESSING", without receiving ANY notice or comment from the website. Then I asked where the hack my order was, and then they replied me one of the items I chose was sold out!
Hey man! How do you do your business?!?! If the product I purchase is sold out, why the hack you charge me?!
If you didn't know or your system didn't show it when I paid, don't you think you at least have the responsibility to inform your client about that afterward?! And yet, you guys did NOTHING, until I asked. Okok I assumed you guys are too busy to take care of your client.

Then, you asked me to apply for refund, but refund to your damn "Store credit"?! Are you kidding me?! Why can't I get my refund back to my credit card account but to your "store credit"?! So you mean I still have to buy from you again?! Aren't u kidding me?!
OK... then I chose to have the same style but in different size, which shown clearly on your website that there are still available. A day later, you reply me the item is sold out again?! What?!?! I went to your website and showing that the size is STILL AVAILABLE! Does it mean that you cheated on me?!?! Or Cheated on your website?!?!

OKOK... I just want to settle the issue down, so I chose other 2 items to replace the unavailable item... then you guys told me to pay MORE THAN what I should have to pay... more than what it shows on your websites basket!

Until now, I paid and being fooled for 3 weeks and still get nothing but anger.

I promise you I will do my best to widely spread my pathetic experience at your online shop to the world.

Where is my parcel? I have been waiting for three weeks! **************

THIS IS THE KIND OF REPLY I GET FROM THEM: ALL LIES! THERE IS NO PARCEL WAITING FOR ME! DONT FALL FOR THEIR TRICKS!

Sandy Z. [TwinkleDeals Rep] Dear k L,
Thank you, we always welcome feedback from our valued customers.
I want to start by offering a personal apology to the customer affected.
The parcel had arrived at the destination country and waiting for delivery, we had provided you the details, please check at your support ticket.
Your patronage is important to us, and we hope that youll continue to give us opportunities to serve you.
Best Regards
Twinkledeals Customer Service

This is what the courrier replies:
Dear Karine,

Thank you for contacting us at myHermes.

I am sorry you have not received the parcel yet.

I can understand your concern, however this parcel is from retailer so we are unable to proceed further.

Although it is Hermes delivering the parcel, retailer do not outsource their Customer Service to us. You can contact retailer directly. This is because we can only see parts of the tracking information regarding retail parcels and any discussion of these details with you would break our contract with the retailer.

As this is retailer parcel the retailer would be in better position to assist you better.

I do apologise for this frustrating incident and assure you that the retailer will work with Hermes to resolve this matter as a priority.

Once again, please accept my sincere apologies for any inconvenience caused

Regards,

Devanand Borawade

Customer Service Advisor

MyHermes Support

I ordered a coat for my daughter for a Christmas present. Ordered November 26th, shipped China Post December 23rd and arrived January 11th. Customer Service is non-existent and no way to contact them. Had to take up the issue with PayPal. TwinkleDeals is one of the bottom feeders of the internet sales market.

Note the ratings in this review site. Mostly 1 star and 2nd category is 5 star ratings. Clear to see that TD spends a lot of time countering bad reports and gets in a few stellar reports of their own in now and then.

No need for a response from TwinkleDeals Rep, you had your chance to make this deal right, but chose not to. Best that everyone considering ordering from TwinkleDeals find a reputable dealer instead.

I see that TD responded, with the exact same response that they used on PissedOffConsumer. Yes, TD is busy doing damage control on all these site.

I am not posting to SiteJabber to get a resolution. I am posting to get the word out to stay away from the SCAMMERS at TWINKLEDEALS.

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I did take my case to PayPal for dispute, but was unable to get them to back off the transaction. Not a big deal, I am only out $35. But after working, or trying to work with TD, I spend quite a bit of time on SiteJabber and other sites tell prospective customers the low quality of TD products and the entire company to prevent others from sending money to an empty pit never to see your products ordered.

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As you can see now, TD wants to resolve the issue after 6 months. It this time there is no need to resolve the issue, but instead to make sure other potential customers choose a reputable dealer instead.

I love all products I bought from twinkledeals, it's a good website! Recommend!

Love the shirt fits great and the quality is really good! I will order more in the future!

Bought from twinkledeals, this couple watch is better i expected! My family is also love this site!

I ordered this in March fits true to size I love it!